Senior Sales Operations Analyst (1897)
CoreSite, Denver, CO, United States
Company Overview
At CoreSite, we empower a more connected future through high‑performance data centers and interconnection solutions. Our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever‑evolving technological landscape.
Responsibilities
Provide remote support to 30+ sales representatives daily as needed.
Provide remote support to 20+ members of the sales support team (Sales Engineers, Sales Architects, Sales Development and Channel team) on a daily basis.
Serve as subject‑matter expert (SME) for strategic account support.
Serve as consultant to the sales team to assist with technical and operational tasks including renewal assistance, audit support, interdepartmental coordination, request for information/proposal support and quote‑to‑order support.
Assist in the creation and maintenance of reporting and analytics using Microsoft Excel and Salesforce reports.
Assist with complex and/or time‑sensitive administrative tasks for the sales team as needed.
Provide regular coaching to field sales and support groups on company best practices.
Identify process gaps that impact the customer experience and partner with the sales operations team to resolve those gaps.
Maintain renewal forecasts and dashboards for the sales organization.
Lead efforts with the sales team on reporting of quarterly renewal activities, including leading meetings to collect status and updates on outstanding customer renewals.
Work with department leadership to highlight and address known training gaps in the field.
Analyze and document existing sales processes.
Provide feedback and recommendations for improvement of departmental processes where appropriate.
Help facilitate the customer move‑out and relocation process in partnership with respective organizations.
Support system release activities by coordinating requirements, gathering, documentation, user acceptance testing and communication.
Lead and help refine annual account realignment effort.
Promote and demonstrate behaviors consistent with CoreSite's culture and core values.
Qualifications
Ability to thrive in a hybrid work environment with regular on‑site presence up to 3 days per week (Tuesday, Wednesday & Thursday).
Flexibility to travel up to 10%, with potential for increased travel as business needs evolve.
Experience working in a high‑touch, fast‑paced sales or customer‑care organization.
High level of customer (internal or external) focused service.
Experience and passion for support and customer service.
Self‑starter that does not need constant supervision to be effective.
Experience with Salesforce.com (admin or analytics certifications a plus).
Ability to multi‑task and make good decisions.
Excels in a team‑oriented work environment.
Excellent interpersonal, verbal, and written communication skills.
Exhibits a strong work ethic and accountability to deadlines.
Advanced computer skills (primarily Microsoft Outlook and Excel).
Ability to analyze multiple requests for support and prioritize appropriately.
Strong interpersonal skills and ability to communicate with people of different title, ethnicity, age, and experience level.
Detail oriented with some financial acumen.
Bachelor’s degree from an accredited college or university, or equivalent combination of education and experience (preferred).
Telecommunications or data center industry preferred.
Experience with Salesforce.com, customer billing issues and inquiries, and Microsoft Excel.
Experience with Visio and/or process documentation and mapping.
Physical Demands Typical job activities include occasional standing, walking, sitting, using hands to handle or feel objects, reaching, climbing stairs, balancing, stooping or kneeling, talking, hearing; occasional lifting or moving up to 25 pounds; travel required.
Compensation Base salary $90,000–$100,000. Eligible for annual bonus and equity based on performance.
Benefits
First‑day medical, dental, and vision insurance.
Telemedicine.
Healthcare and dependent care FSAs, HSA.
Life, AD&D, short‑term and long‑term disability insurance.
401(k) with 5% company match.
Discretionary annual bonus and equity incentive plan.
Employee stock purchase plan (15% discount).
16 days paid time off, company holidays, floating holidays.
Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave.
Free parking or transit pass contribution.
Wellness reimbursement program ($500 stipend for employees, $300 for dependents, up to $800 total).
Wellness incentive program (up to $450 per year in cash incentives).
Technology stipend ($100 per month).
Educational reimbursement ($5,250 per year for qualifying degree programs).
Giving back (charitable donation matches up to $5,000 per year).
Financial management tools and coaching.
Pet insurance.
Family planning benefits (fertility, pregnancy, menopause, adoption, surrogacy).
Employee assistance program (24/7 support).
Counseling and caregiving programs.
Referral bonus ($3,000 cash if referred candidate is hired).
Discounts, cash back offers, and perks on thousands of brands.
LinkedIn Learning membership.
Employment Eligibility Applicants must be authorized to work in the United States on a full‑time basis. The employer will not sponsor work visas.
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Responsibilities
Provide remote support to 30+ sales representatives daily as needed.
Provide remote support to 20+ members of the sales support team (Sales Engineers, Sales Architects, Sales Development and Channel team) on a daily basis.
Serve as subject‑matter expert (SME) for strategic account support.
Serve as consultant to the sales team to assist with technical and operational tasks including renewal assistance, audit support, interdepartmental coordination, request for information/proposal support and quote‑to‑order support.
Assist in the creation and maintenance of reporting and analytics using Microsoft Excel and Salesforce reports.
Assist with complex and/or time‑sensitive administrative tasks for the sales team as needed.
Provide regular coaching to field sales and support groups on company best practices.
Identify process gaps that impact the customer experience and partner with the sales operations team to resolve those gaps.
Maintain renewal forecasts and dashboards for the sales organization.
Lead efforts with the sales team on reporting of quarterly renewal activities, including leading meetings to collect status and updates on outstanding customer renewals.
Work with department leadership to highlight and address known training gaps in the field.
Analyze and document existing sales processes.
Provide feedback and recommendations for improvement of departmental processes where appropriate.
Help facilitate the customer move‑out and relocation process in partnership with respective organizations.
Support system release activities by coordinating requirements, gathering, documentation, user acceptance testing and communication.
Lead and help refine annual account realignment effort.
Promote and demonstrate behaviors consistent with CoreSite's culture and core values.
Qualifications
Ability to thrive in a hybrid work environment with regular on‑site presence up to 3 days per week (Tuesday, Wednesday & Thursday).
Flexibility to travel up to 10%, with potential for increased travel as business needs evolve.
Experience working in a high‑touch, fast‑paced sales or customer‑care organization.
High level of customer (internal or external) focused service.
Experience and passion for support and customer service.
Self‑starter that does not need constant supervision to be effective.
Experience with Salesforce.com (admin or analytics certifications a plus).
Ability to multi‑task and make good decisions.
Excels in a team‑oriented work environment.
Excellent interpersonal, verbal, and written communication skills.
Exhibits a strong work ethic and accountability to deadlines.
Advanced computer skills (primarily Microsoft Outlook and Excel).
Ability to analyze multiple requests for support and prioritize appropriately.
Strong interpersonal skills and ability to communicate with people of different title, ethnicity, age, and experience level.
Detail oriented with some financial acumen.
Bachelor’s degree from an accredited college or university, or equivalent combination of education and experience (preferred).
Telecommunications or data center industry preferred.
Experience with Salesforce.com, customer billing issues and inquiries, and Microsoft Excel.
Experience with Visio and/or process documentation and mapping.
Physical Demands Typical job activities include occasional standing, walking, sitting, using hands to handle or feel objects, reaching, climbing stairs, balancing, stooping or kneeling, talking, hearing; occasional lifting or moving up to 25 pounds; travel required.
Compensation Base salary $90,000–$100,000. Eligible for annual bonus and equity based on performance.
Benefits
First‑day medical, dental, and vision insurance.
Telemedicine.
Healthcare and dependent care FSAs, HSA.
Life, AD&D, short‑term and long‑term disability insurance.
401(k) with 5% company match.
Discretionary annual bonus and equity incentive plan.
Employee stock purchase plan (15% discount).
16 days paid time off, company holidays, floating holidays.
Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave.
Free parking or transit pass contribution.
Wellness reimbursement program ($500 stipend for employees, $300 for dependents, up to $800 total).
Wellness incentive program (up to $450 per year in cash incentives).
Technology stipend ($100 per month).
Educational reimbursement ($5,250 per year for qualifying degree programs).
Giving back (charitable donation matches up to $5,000 per year).
Financial management tools and coaching.
Pet insurance.
Family planning benefits (fertility, pregnancy, menopause, adoption, surrogacy).
Employee assistance program (24/7 support).
Counseling and caregiving programs.
Referral bonus ($3,000 cash if referred candidate is hired).
Discounts, cash back offers, and perks on thousands of brands.
LinkedIn Learning membership.
Employment Eligibility Applicants must be authorized to work in the United States on a full‑time basis. The employer will not sponsor work visas.
#J-18808-Ljbffr