Associate Director, Account Management
RVO Health, Minneapolis, MN, United States
AT A GLANCE
As the
Associate Director, Account Management , you will be the strategic lead for our most complex and high-visibility partnerships. This is a high-level
Account Management
position designed for a leader who excels at navigating large-scale healthcare ecosystems and building deep trust with senior stakeholders. You will bridge the gap between our Clinical, Product, and Growth teams, ensuring our partners see the tangible clinical impact of our digital weight health and prevention solutions.
Where You'll Be We operate on a hybrid in-office work schedule. Employees are expected to work from our Minneapolis office Tuesday, Wednesday and Thursday each week. Remote work is allowed on Mondays and Fridays.
Address: 11000 Optum Cir Eden Prairie, MN 55344
What You’ll Do While serving as a strategic thought partner for internal operations, you will also own the traditional, essential pillars of account management:
End-to-End Partnership Management: Serve as the primary operational lead throughout the client journey—partnering with Sales for account transitions, supporting implementation, and providing high-touch day-to-day support to ensure long-term stability.
Traditional Account Governance: Manage regular agendas, Joint Operating Committees (JOCs), and senior leadership briefings with a high degree of polish.
Data Synthesis & Storytelling: Analyze complex client data sets to create high-impact Business Value Assessments and QBR decks that translate raw metrics into a narrative of clinical and financial success.
The "Voice of the Customer": While you will execute within pre-set contracts, you will actively identify unmet needs and speak confidently to our product roadmap to increase utilization and program integration.
Operational Excellence: Maintain deep insider knowledge of client organizations, navigating org charts and mastering contract nuances to drive retention.
The Balanced Advocate: Master the art of the "thoughtful no"—advocating for the client while protecting internal operational bandwidth and resources.
What We’re Looking For We are seeking a business professional with a proven track record in corporate account management:
Experience: 6+ years in Client Services, Account Management, or Strategic Partnerships within Digital Health or Health Plans. Direct clinical/clinic management is not a substitute for corporate account management experience.
Industry Expertise: Proven track record of managing partnerships with commercial payers, hospital systems, or Fortune 500 employers.
Portfolio Versatility: Ability to become a subject matter expert in our Weight Health solutions while simultaneously managing a broader portfolio of Prevention products.
Analytical Proficiency: Power user of PowerPoint and data visualization, capable of building persuasive materials for Medical Directors and CFOs.
Growth & Retention Mindset: Expert at identifying expansion opportunities through proactive problem‑solving.
High‑Stakes Communication: Known for quick, thoughtful, and professional responses with polish, handling push‑back gracefully and maintaining trust under pressure.
Agile Mindset: Experience in growth‑stage environments where autonomy is required and ambiguity is embraced, while improving processes.
Education: Bachelor's degree in Business, Healthcare Administration, or a related field.
Compensation & Benefits
Starting Salary: $100,000 - $120,000 (actual salary based on geographic location, qualifications and experience).
Health Insurance Coverage (medical, dental, and vision).
Life Insurance.
Short and Long‑Term Disability Insurance.
Flexible Spending Accounts.
Paid Time Off.
Holiday Pay.
401(k) with match.
Employee Assistance Program.
Paid Parental Bonding Benefit Program.
Pharmacy Benefits.
Income Protection Plans.
Pet Services Plans.
Mental Health Support.
Wellness Coaching.
Health Savings Account (HSA).
Commuter Benefits.
Gym & Fitness Center Discount Program.
Equal Employment Opportunity RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment is based solely on merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. If you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodations@rvohealth.com.
We do not provide visa sponsorship for this role at this time.
#J-18808-Ljbffr
Associate Director, Account Management , you will be the strategic lead for our most complex and high-visibility partnerships. This is a high-level
Account Management
position designed for a leader who excels at navigating large-scale healthcare ecosystems and building deep trust with senior stakeholders. You will bridge the gap between our Clinical, Product, and Growth teams, ensuring our partners see the tangible clinical impact of our digital weight health and prevention solutions.
Where You'll Be We operate on a hybrid in-office work schedule. Employees are expected to work from our Minneapolis office Tuesday, Wednesday and Thursday each week. Remote work is allowed on Mondays and Fridays.
Address: 11000 Optum Cir Eden Prairie, MN 55344
What You’ll Do While serving as a strategic thought partner for internal operations, you will also own the traditional, essential pillars of account management:
End-to-End Partnership Management: Serve as the primary operational lead throughout the client journey—partnering with Sales for account transitions, supporting implementation, and providing high-touch day-to-day support to ensure long-term stability.
Traditional Account Governance: Manage regular agendas, Joint Operating Committees (JOCs), and senior leadership briefings with a high degree of polish.
Data Synthesis & Storytelling: Analyze complex client data sets to create high-impact Business Value Assessments and QBR decks that translate raw metrics into a narrative of clinical and financial success.
The "Voice of the Customer": While you will execute within pre-set contracts, you will actively identify unmet needs and speak confidently to our product roadmap to increase utilization and program integration.
Operational Excellence: Maintain deep insider knowledge of client organizations, navigating org charts and mastering contract nuances to drive retention.
The Balanced Advocate: Master the art of the "thoughtful no"—advocating for the client while protecting internal operational bandwidth and resources.
What We’re Looking For We are seeking a business professional with a proven track record in corporate account management:
Experience: 6+ years in Client Services, Account Management, or Strategic Partnerships within Digital Health or Health Plans. Direct clinical/clinic management is not a substitute for corporate account management experience.
Industry Expertise: Proven track record of managing partnerships with commercial payers, hospital systems, or Fortune 500 employers.
Portfolio Versatility: Ability to become a subject matter expert in our Weight Health solutions while simultaneously managing a broader portfolio of Prevention products.
Analytical Proficiency: Power user of PowerPoint and data visualization, capable of building persuasive materials for Medical Directors and CFOs.
Growth & Retention Mindset: Expert at identifying expansion opportunities through proactive problem‑solving.
High‑Stakes Communication: Known for quick, thoughtful, and professional responses with polish, handling push‑back gracefully and maintaining trust under pressure.
Agile Mindset: Experience in growth‑stage environments where autonomy is required and ambiguity is embraced, while improving processes.
Education: Bachelor's degree in Business, Healthcare Administration, or a related field.
Compensation & Benefits
Starting Salary: $100,000 - $120,000 (actual salary based on geographic location, qualifications and experience).
Health Insurance Coverage (medical, dental, and vision).
Life Insurance.
Short and Long‑Term Disability Insurance.
Flexible Spending Accounts.
Paid Time Off.
Holiday Pay.
401(k) with match.
Employee Assistance Program.
Paid Parental Bonding Benefit Program.
Pharmacy Benefits.
Income Protection Plans.
Pet Services Plans.
Mental Health Support.
Wellness Coaching.
Health Savings Account (HSA).
Commuter Benefits.
Gym & Fitness Center Discount Program.
Equal Employment Opportunity RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment is based solely on merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. If you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodations@rvohealth.com.
We do not provide visa sponsorship for this role at this time.
#J-18808-Ljbffr