Customer Service Representative
Stefanini North America and APAC, Indianapolis, IN, United States
Responsibilities
Provide excellent customer service and one call issue resolution.
Handle incoming phone calls and assigned email requests along with escalated items.
Assist participants with registration and login issues.
Assist participants with navigation on the Client site for their specific program.
Assist participants with overall questions concerning the applications available to them on the private portal.
Work with Account Management on escalated issues of a non-routine nature.
Assist members in completing the Client Health Survey over the phone.
Perform other varied job-related duties as assigned.
Required Skills
High School Diploma or GED.
Demonstrated customer service and issue resolution skills.
Strong attention to detail and listening skills.
Proficiency in computer software applications including MS Word and MS Excel.
Effective verbal and written communication.
Pleasant telephone voice, tone and manner.
Willingness to work a flexible schedule and overtime when needed.
Successful completion of a background check and drug screen is required.
Required Education
High School Diploma or GED.
Desired Skills
Bilingual (Spanish/English). Bilingual candidates will receive first preference for interviews.
1-3 years of experience in a technical call center environment or transferable skills.
Notes
Attendance is required for the full training period, which is conducted onsite.
Upon completion of training and demonstration of readiness, contractors will receive equipment to begin working on a hybrid basis.
Once on the hybrid basis, contractors are expected to work onsite twice per week.
Training
Dates: May 11 – May 22.
Time: 9:00 AM – 5:30 PM EST.
Shift Availability
9:00 AM – 5:30 PM EST (Monday – Friday).
7:00 AM – 5:30 PM EST (Sunday – Wednesday).
10:30 AM – 7:00 PM EST (Monday – Friday).
Salary ranges may vary based on experience, qualifications, and local market. Some positions may include bonuses or other incentives.
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Provide excellent customer service and one call issue resolution.
Handle incoming phone calls and assigned email requests along with escalated items.
Assist participants with registration and login issues.
Assist participants with navigation on the Client site for their specific program.
Assist participants with overall questions concerning the applications available to them on the private portal.
Work with Account Management on escalated issues of a non-routine nature.
Assist members in completing the Client Health Survey over the phone.
Perform other varied job-related duties as assigned.
Required Skills
High School Diploma or GED.
Demonstrated customer service and issue resolution skills.
Strong attention to detail and listening skills.
Proficiency in computer software applications including MS Word and MS Excel.
Effective verbal and written communication.
Pleasant telephone voice, tone and manner.
Willingness to work a flexible schedule and overtime when needed.
Successful completion of a background check and drug screen is required.
Required Education
High School Diploma or GED.
Desired Skills
Bilingual (Spanish/English). Bilingual candidates will receive first preference for interviews.
1-3 years of experience in a technical call center environment or transferable skills.
Notes
Attendance is required for the full training period, which is conducted onsite.
Upon completion of training and demonstration of readiness, contractors will receive equipment to begin working on a hybrid basis.
Once on the hybrid basis, contractors are expected to work onsite twice per week.
Training
Dates: May 11 – May 22.
Time: 9:00 AM – 5:30 PM EST.
Shift Availability
9:00 AM – 5:30 PM EST (Monday – Friday).
7:00 AM – 5:30 PM EST (Sunday – Wednesday).
10:30 AM – 7:00 PM EST (Monday – Friday).
Salary ranges may vary based on experience, qualifications, and local market. Some positions may include bonuses or other incentives.
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