Director - IT Application Development (HR & Employee Systems)
United Airlines, Chicago, IL, United States
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Description United's Digital Technology team is comprised of many talented individuals all working together with cutting‑edge technology to build the best airline in the history of aviation. Our team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
This Director – IT Application Development role will be responsible for supporting all HR & Employee systems inclusive of HR & Payroll, Talent Acquisition, Employee Travel, Compliance, Employee Time and Attendance as well as support for learning systems. It will include supporting the leader will oversee the roadmap, delivery, budget, and operational metrics of United’s HR & Employee systems. It is critical that the individual in this role establish and maintain strong business relationships with both senior and operating level business leaders specifically in various functions as they are expected to be the key interface point of contact with the business.
Develop a multi‑year application development strategy that aligns with HR’s related goals and vision, adapts strategy as technology and business needs evolve
Stay abreast of business strategy, goals, objectives, and operational performance
Understand and provide recommendations for improvement of Business Processes by applying existing IT capabilities, identifying improvements to existing IT capabilities, and defining new strategic IT capabilities
Act as the point of contact and facilitate the work request demand and prioritization process
Advance, assist, and follow through on the resolution of issues related to the delivery of technology solutions
Communicate strategy, goals, and measurable components to drive success and accountability across the organization
Establish and maintain strong business relationships with both senior and operating level business leaders to ensure effective delivery of business deliverables and technology solutions
Educate business partners on roles, responsibilities, processes, and work required to ensure effective delivery of new technology solutions
Oversee and lead projects to ensure delivery of work requests and projects are within committed budget, on schedule, and the quality of individual projects meets the overall department performance goals
Aligning with business partners on delivery success criteria and ensuring technology solutions follow architectural standards
Provide cost estimates and business case updates
Identify needs, secure commitments and monitor progress of tasks from internal and external service provider teams
Successfully integrate project and program initiatives with other software applications
Remaining informed of new technologies and/or business processes and incorporating those technologies to improve the productivity of the applications staff and software systems' maintainability
Guide teams in designing, building, testing, and deploying changes to existing software
Ensure adherence to code scanning and other security protocols are adhered to during releases
Oversee the application admin team assigned to financial applications
Empower, coach, and develop team members
Establish department and individual’s goals including performance reviews and career and performance plans
Responsible for developing and maintaining an overall sourcing plan which includes creative sourcing options and alternatives to ensure supply capacities meet work demand, role and skills required and cost objectives
Assess and recommend improvements to the organization structure, roles, and responsibilities
Qualifications What’s needed to succeed (Minimum Qualifications)
Bachelor's degree in computer science, Engineering or Business Administration
8+ years of management experience in an IT or leadership related role focused on HR/corporate systems and process automation
Strong project organization skills, including prioritization, planning and organization
Strong oral and written communication skills
Experience in management of remote teams across multiple locations, including offshore and third‑party service providers
Prior experience in Workday implementation and support
Experience in process automation, ServiceNow and SaaS as well as large scale program management and operational excellence
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications)
Master's degree
Master of Science degree in Computer Science or Master of Business Administration
Experience in application development, multiple major projects delivering of med‑large scale projects/programs
Prior experience supporting Workday, employee time and attendance systems and guiding their technology strategy and cloud migration strategy.
Experience with ServiceNow HR and other business aligned solutions outside of traditional incident and asset management
Experience in travel industry is a significant plus
The base pay range for this role is $175,750.00 to $228,818.00.
The base salary range/hourly rate listed is dependent on job‑related factors such as experience, education, and skills. This position is also eligible for bonus and/or long‑term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com.
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Come join us to create what’s next. Let’s define tomorrow, together.
Description United's Digital Technology team is comprised of many talented individuals all working together with cutting‑edge technology to build the best airline in the history of aviation. Our team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
This Director – IT Application Development role will be responsible for supporting all HR & Employee systems inclusive of HR & Payroll, Talent Acquisition, Employee Travel, Compliance, Employee Time and Attendance as well as support for learning systems. It will include supporting the leader will oversee the roadmap, delivery, budget, and operational metrics of United’s HR & Employee systems. It is critical that the individual in this role establish and maintain strong business relationships with both senior and operating level business leaders specifically in various functions as they are expected to be the key interface point of contact with the business.
Develop a multi‑year application development strategy that aligns with HR’s related goals and vision, adapts strategy as technology and business needs evolve
Stay abreast of business strategy, goals, objectives, and operational performance
Understand and provide recommendations for improvement of Business Processes by applying existing IT capabilities, identifying improvements to existing IT capabilities, and defining new strategic IT capabilities
Act as the point of contact and facilitate the work request demand and prioritization process
Advance, assist, and follow through on the resolution of issues related to the delivery of technology solutions
Communicate strategy, goals, and measurable components to drive success and accountability across the organization
Establish and maintain strong business relationships with both senior and operating level business leaders to ensure effective delivery of business deliverables and technology solutions
Educate business partners on roles, responsibilities, processes, and work required to ensure effective delivery of new technology solutions
Oversee and lead projects to ensure delivery of work requests and projects are within committed budget, on schedule, and the quality of individual projects meets the overall department performance goals
Aligning with business partners on delivery success criteria and ensuring technology solutions follow architectural standards
Provide cost estimates and business case updates
Identify needs, secure commitments and monitor progress of tasks from internal and external service provider teams
Successfully integrate project and program initiatives with other software applications
Remaining informed of new technologies and/or business processes and incorporating those technologies to improve the productivity of the applications staff and software systems' maintainability
Guide teams in designing, building, testing, and deploying changes to existing software
Ensure adherence to code scanning and other security protocols are adhered to during releases
Oversee the application admin team assigned to financial applications
Empower, coach, and develop team members
Establish department and individual’s goals including performance reviews and career and performance plans
Responsible for developing and maintaining an overall sourcing plan which includes creative sourcing options and alternatives to ensure supply capacities meet work demand, role and skills required and cost objectives
Assess and recommend improvements to the organization structure, roles, and responsibilities
Qualifications What’s needed to succeed (Minimum Qualifications)
Bachelor's degree in computer science, Engineering or Business Administration
8+ years of management experience in an IT or leadership related role focused on HR/corporate systems and process automation
Strong project organization skills, including prioritization, planning and organization
Strong oral and written communication skills
Experience in management of remote teams across multiple locations, including offshore and third‑party service providers
Prior experience in Workday implementation and support
Experience in process automation, ServiceNow and SaaS as well as large scale program management and operational excellence
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications)
Master's degree
Master of Science degree in Computer Science or Master of Business Administration
Experience in application development, multiple major projects delivering of med‑large scale projects/programs
Prior experience supporting Workday, employee time and attendance systems and guiding their technology strategy and cloud migration strategy.
Experience with ServiceNow HR and other business aligned solutions outside of traditional incident and asset management
Experience in travel industry is a significant plus
The base pay range for this role is $175,750.00 to $228,818.00.
The base salary range/hourly rate listed is dependent on job‑related factors such as experience, education, and skills. This position is also eligible for bonus and/or long‑term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com.
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