Director, Client Services
STG Express, Trenton, NJ, United States
What We Do
STG Logistics ("STG") is a premier provider of managed and extended port to door outsource services. With a nationwide network of drayage and intermodal operations, bonded CFS facilities, and warehouse fulfillment locations integrated with the best people and premium technology, STG delivers holistic solutions to its customer’s supply chain.
Who We Are Our People Are Difference. At STG, we invest in our people, so they are highly trained, tech savvy, and customer centric to deliver the best service in the logistics industry.
Summary We are seeking a proactive Client Services Director to bridge the gap between client relationship management and warehouse operations in our CFS facility. This hybrid role combines sales, account management, and operational oversight to ensure clients receive exceptional service while maintaining efficiency and compliance in warehouse operations. The role includes managing a remote team of account managers located across the U.S. and requires approximately 10% travel nationwide.
What You’ll Do
Serve as the primary point of contact for assigned clients, building and maintaining strong relationships.
Understand client needs and provide tailored logistics solutions while identifying opportunities for additional services.
Collaborate with operations teams to ensure timely and accurate handling of inbound and outbound container shipments.
Monitor and report on key operational metrics, including container volume, throughput, and service levels.
Lead, mentor, and manage a remote account management across the country.
Coordinate with sales, operations, and customer support to resolve issues, track performance, and implement process improvements.
Assist in developing pricing strategies, proposals, and contracts that align with operational capabilities.
Drive client satisfaction through proactive communication, problem‑solving, and service excellence.
Support cross‑functional projects aimed at improving efficiency, revenue, and overall client experience.
STG Logistics reserves the right to change duties, responsibilities, and activities at any time with or without notice.
What You’ll Bring
Bachelor’s degree in Business, Logistics, Supply Chain, or related field.
5 years of experience in logistics, warehouse operations, or client services, preferably in a CFS or freight environment.
Strong understanding of warehouse operations, container handling, and freight forwarding processes.
Proven ability to manage client relationships and lead remote teams effectively.
Excellent communication, problem‑solving, and organizational skills.
Proficiency in Microsoft Office; experience with warehouse management or CRM systems a plus.
Willingness to travel approximately 10% throughout the U.S.
Ability to work in a hybrid environment with both on‑site warehouse and remote responsibilities.
Key Competencies
Customer‑focused mindset with a solution‑oriented approach.
Strong analytical and operational thinking.
Ability to manage competing priorities and deadlines.
Collaborative, team‑oriented, and adaptable to a fast‑paced environment.
Compensation & Benefits Information
Salary Range: $115,000 - $145,000
Bonus Eligible
A list of STG benefits can be found here: Welcome - STG Benefits Program 2026
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, geography, and other job‑related reasons.
WORK ENVIRONMENT The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
STG Logistics is an equal‑opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.
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Who We Are Our People Are Difference. At STG, we invest in our people, so they are highly trained, tech savvy, and customer centric to deliver the best service in the logistics industry.
Summary We are seeking a proactive Client Services Director to bridge the gap between client relationship management and warehouse operations in our CFS facility. This hybrid role combines sales, account management, and operational oversight to ensure clients receive exceptional service while maintaining efficiency and compliance in warehouse operations. The role includes managing a remote team of account managers located across the U.S. and requires approximately 10% travel nationwide.
What You’ll Do
Serve as the primary point of contact for assigned clients, building and maintaining strong relationships.
Understand client needs and provide tailored logistics solutions while identifying opportunities for additional services.
Collaborate with operations teams to ensure timely and accurate handling of inbound and outbound container shipments.
Monitor and report on key operational metrics, including container volume, throughput, and service levels.
Lead, mentor, and manage a remote account management across the country.
Coordinate with sales, operations, and customer support to resolve issues, track performance, and implement process improvements.
Assist in developing pricing strategies, proposals, and contracts that align with operational capabilities.
Drive client satisfaction through proactive communication, problem‑solving, and service excellence.
Support cross‑functional projects aimed at improving efficiency, revenue, and overall client experience.
STG Logistics reserves the right to change duties, responsibilities, and activities at any time with or without notice.
What You’ll Bring
Bachelor’s degree in Business, Logistics, Supply Chain, or related field.
5 years of experience in logistics, warehouse operations, or client services, preferably in a CFS or freight environment.
Strong understanding of warehouse operations, container handling, and freight forwarding processes.
Proven ability to manage client relationships and lead remote teams effectively.
Excellent communication, problem‑solving, and organizational skills.
Proficiency in Microsoft Office; experience with warehouse management or CRM systems a plus.
Willingness to travel approximately 10% throughout the U.S.
Ability to work in a hybrid environment with both on‑site warehouse and remote responsibilities.
Key Competencies
Customer‑focused mindset with a solution‑oriented approach.
Strong analytical and operational thinking.
Ability to manage competing priorities and deadlines.
Collaborative, team‑oriented, and adaptable to a fast‑paced environment.
Compensation & Benefits Information
Salary Range: $115,000 - $145,000
Bonus Eligible
A list of STG benefits can be found here: Welcome - STG Benefits Program 2026
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, geography, and other job‑related reasons.
WORK ENVIRONMENT The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
STG Logistics is an equal‑opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.
#J-18808-Ljbffr