Client Relations Associate
Tokio Marine HCC, Salem, NH, United States
Are you passionate about building relationships, solving problems, and making a difference in the world of travel and risk management? Do you thrive in a dynamic, global environment where every day brings new challenges and opportunities? If so, we invite you to explore an exciting opportunity as a Client Relations Associate with our team—a company that safeguards travelers and helps organizations manage risks with confidence.
This role is ideal for someone who enjoys working collaboratively, values precision and organization, and is motivated by the chance to grow professionally through hands‑on involvement in account maintenance, service delivery, and cross‑functional coordination.
Beyond managing renewals and administrative tasks, the role encourages creativity, strategic thinking, and the freedom to tailor solutions and training that align with each client’s unique environment. The Client Success Team is empowered to voice ideas, contribute to innovation, and become trusted partners in delivering exceptional service worldwide.
About Our Company On Call International, whether it’s a medical emergency, a security threat, or a travel disruption, is there to provide 24/7 support and assistance to help clients navigate even the most challenging situations. With a global network of medical and security providers, as well as a team of experienced professionals, On Call International has built a reputation for excellence in emergency response and travel risk management. From serious medical situations and security emergencies, to lost passports and missing luggage, On Call is dedicated to our mission of helping travelers every day—and now YOU have a unique opportunity to help us carry out this mission.
Schedule Monday–Friday, 8:30 AM – 5:00 PM
Location Salem, NH – Hybrid schedule (4 days in office, 1 work from home)
Responsibilities
Build and maintain relationships with customers.
Deliver on promises.
Maintain accurate administrative records for assigned accounts.
Own and produce regular reports that track service usage, deliverables, and performance metrics.
Performance Objectives
30 Days – Gain understanding of the Account Management Process and the services On Call International provides.
1st Quarter – Get to know assigned clients and become the day‑to‑day contact for various account tasks.
6 Months – Independently manage general account inquiries from clients, colleagues, and management.
Position Knowledge & Requirements
Bachelor’s degree in business, marketing, or a related field, or equivalent work experience.
Account management experience or related field.
Excellent communication and interpersonal skills.
Strong analytical and problem‑solving skills.
Ability to work independently and manage multiple projects simultaneously.
Familiarity with the travel or insurance industry is a plus.
THIS IS NOT A SALES POSITION Tokio Marine HCC Group is an equal opportunity employer.
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This role is ideal for someone who enjoys working collaboratively, values precision and organization, and is motivated by the chance to grow professionally through hands‑on involvement in account maintenance, service delivery, and cross‑functional coordination.
Beyond managing renewals and administrative tasks, the role encourages creativity, strategic thinking, and the freedom to tailor solutions and training that align with each client’s unique environment. The Client Success Team is empowered to voice ideas, contribute to innovation, and become trusted partners in delivering exceptional service worldwide.
About Our Company On Call International, whether it’s a medical emergency, a security threat, or a travel disruption, is there to provide 24/7 support and assistance to help clients navigate even the most challenging situations. With a global network of medical and security providers, as well as a team of experienced professionals, On Call International has built a reputation for excellence in emergency response and travel risk management. From serious medical situations and security emergencies, to lost passports and missing luggage, On Call is dedicated to our mission of helping travelers every day—and now YOU have a unique opportunity to help us carry out this mission.
Schedule Monday–Friday, 8:30 AM – 5:00 PM
Location Salem, NH – Hybrid schedule (4 days in office, 1 work from home)
Responsibilities
Build and maintain relationships with customers.
Deliver on promises.
Maintain accurate administrative records for assigned accounts.
Own and produce regular reports that track service usage, deliverables, and performance metrics.
Performance Objectives
30 Days – Gain understanding of the Account Management Process and the services On Call International provides.
1st Quarter – Get to know assigned clients and become the day‑to‑day contact for various account tasks.
6 Months – Independently manage general account inquiries from clients, colleagues, and management.
Position Knowledge & Requirements
Bachelor’s degree in business, marketing, or a related field, or equivalent work experience.
Account management experience or related field.
Excellent communication and interpersonal skills.
Strong analytical and problem‑solving skills.
Ability to work independently and manage multiple projects simultaneously.
Familiarity with the travel or insurance industry is a plus.
THIS IS NOT A SALES POSITION Tokio Marine HCC Group is an equal opportunity employer.
#J-18808-Ljbffr