Director of Enterprise Applications and Support
Clark Hill (Firm Operations), Phoenix, AZ, United States
Job Overview
Clark Hill is hiring a Director of Enterprise Applications and Support to be located in any of the following offices: Atlanta, GA; Chicago, IL; Collin County, TX; Dallas, TX; Detroit, MI; Houston, TX; Philadelphia, PA; Phoenix, AZ; or Pittsburgh, PA.
Responsibilities
Define, maintain, and execute a multi‑year roadmap for enterprise platforms and the end‑user desktop aligned with firm strategy and business needs.
Drive modernization initiatives, including cloud adoption, platform optimization and rationalization, and technical debt reduction.
Own the full application lifecycle: evaluation, selection, implementation, configuration, maintenance, and retirement.
Improve internal and vendor‑managed service desk operations to ensure responsive, high‑quality service to attorneys and staff.
Qualifications
At least ten (10) years of progressive IT experience and responsibility, with a minimum of five (5) years leading enterprise applications and/or end‑user support in a multi‑site or complex environment.
Experience in legal or professional services environments.
Familiarity with ITSM platforms and endpoint management.
Experience leading ITIL‑aligned support operations with measurable KPI improvements preferred.
Required certifications: ITIL Foundation (or higher), PMP/Agile, and relevant cloud or platform credentials.
Compensation & Benefits The salary range for this position at the time of posting is $150,000 – $225,000 annually, based upon a full‑time work schedule. Actual compensation will be influenced by various factors, including but not limited to employee qualifications, relevant experience, skill sets, training, internal equity, and market data. This position is eligible for an annual discretionary bonus.
Benefits include health insurance with optional HSA/FSA, short‑term disability, long‑term disability, dental insurance, vision care, life insurance, 401(k), vacation, sick time, parking/public transportation allowance, and an employee assistance program.
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Responsibilities
Define, maintain, and execute a multi‑year roadmap for enterprise platforms and the end‑user desktop aligned with firm strategy and business needs.
Drive modernization initiatives, including cloud adoption, platform optimization and rationalization, and technical debt reduction.
Own the full application lifecycle: evaluation, selection, implementation, configuration, maintenance, and retirement.
Improve internal and vendor‑managed service desk operations to ensure responsive, high‑quality service to attorneys and staff.
Qualifications
At least ten (10) years of progressive IT experience and responsibility, with a minimum of five (5) years leading enterprise applications and/or end‑user support in a multi‑site or complex environment.
Experience in legal or professional services environments.
Familiarity with ITSM platforms and endpoint management.
Experience leading ITIL‑aligned support operations with measurable KPI improvements preferred.
Required certifications: ITIL Foundation (or higher), PMP/Agile, and relevant cloud or platform credentials.
Compensation & Benefits The salary range for this position at the time of posting is $150,000 – $225,000 annually, based upon a full‑time work schedule. Actual compensation will be influenced by various factors, including but not limited to employee qualifications, relevant experience, skill sets, training, internal equity, and market data. This position is eligible for an annual discretionary bonus.
Benefits include health insurance with optional HSA/FSA, short‑term disability, long‑term disability, dental insurance, vision care, life insurance, 401(k), vacation, sick time, parking/public transportation allowance, and an employee assistance program.
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