Sales Support Specialist
ABA Centers of America, New York, NY, United States
Sales Support Specialist – ABA Centers of America
Tennessee, Georgia, Pennsylvania, Virginia, Maryland, Ohio, and Washington DC
– 25-50% travel expectation (as needed)
About the Role The Sales Support Specialist provides operational and administrative support to Business Development and Executive Director teams across assigned markets, ensuring field teams are equipped to execute referral development, community outreach, and engagement activities through effective Salesforce data management, onboarding coordination, event tracking, and field logistics. This role drives consistency and structure across markets, enabling Business Development and Executive Director teams to focus on relationship development, caregiver engagement, and admissions growth.
The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
Key Responsibilities
Maintain accurate and up-to-date Salesforce data across referral accounts, outreach activities, and events, ensuring strong CRM hygiene and reporting visibility
Ensure consistent documentation of referral partner interactions, outreach efforts, and event activity
Provide basic Salesforce support, including guidance on data entry, activity tracking, and adherence to established processes and standards
Assist with onboarding and training of Business Development representatives and Executive Directors on Salesforce usage and expectations
Support preparation for community outreach, presentations, referral partner meetings, and engagement activities
Coordinate logistics and materials for events, including lunch-and-learns and other outreach initiatives
Track and monitor referral partner engagement and event activity across assigned markets
Assist with onboarding coordination by facilitating system access, distributing materials, and providing guidance on tools and processes
Coordinate ordering and distribution of marketing and outreach materials to support field teams
Respond to field requests and provide administrative support to enhance execution across service areas
Support tracking and reporting of outreach metrics, event performance, and CRM activity audits
Assist with data cleanup, reporting preparation, and overall sales operations support
Qualifications
High School diploma; Bachelor’s Degree preferred
Demonstrated ability to manage multiple workstreams, timelines, and cross‑functional stakeholders in a fast‑paced environment
Strong facilitation and communication skills, with the ability to translate complex concepts into practical, field‑ready tools
Must maintain a clean background and drug screening clearance
Benefits
21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays)
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Medical, dental, vision, long‑term disability, and life insurance
Generous 401(k) with up to 6% employer match
*ABA Centers of America participates in the U.S. Department of Homeland Security E‑Verify program.*
#J-18808-Ljbffr
– 25-50% travel expectation (as needed)
About the Role The Sales Support Specialist provides operational and administrative support to Business Development and Executive Director teams across assigned markets, ensuring field teams are equipped to execute referral development, community outreach, and engagement activities through effective Salesforce data management, onboarding coordination, event tracking, and field logistics. This role drives consistency and structure across markets, enabling Business Development and Executive Director teams to focus on relationship development, caregiver engagement, and admissions growth.
The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
Key Responsibilities
Maintain accurate and up-to-date Salesforce data across referral accounts, outreach activities, and events, ensuring strong CRM hygiene and reporting visibility
Ensure consistent documentation of referral partner interactions, outreach efforts, and event activity
Provide basic Salesforce support, including guidance on data entry, activity tracking, and adherence to established processes and standards
Assist with onboarding and training of Business Development representatives and Executive Directors on Salesforce usage and expectations
Support preparation for community outreach, presentations, referral partner meetings, and engagement activities
Coordinate logistics and materials for events, including lunch-and-learns and other outreach initiatives
Track and monitor referral partner engagement and event activity across assigned markets
Assist with onboarding coordination by facilitating system access, distributing materials, and providing guidance on tools and processes
Coordinate ordering and distribution of marketing and outreach materials to support field teams
Respond to field requests and provide administrative support to enhance execution across service areas
Support tracking and reporting of outreach metrics, event performance, and CRM activity audits
Assist with data cleanup, reporting preparation, and overall sales operations support
Qualifications
High School diploma; Bachelor’s Degree preferred
Demonstrated ability to manage multiple workstreams, timelines, and cross‑functional stakeholders in a fast‑paced environment
Strong facilitation and communication skills, with the ability to translate complex concepts into practical, field‑ready tools
Must maintain a clean background and drug screening clearance
Benefits
21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays)
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Medical, dental, vision, long‑term disability, and life insurance
Generous 401(k) with up to 6% employer match
*ABA Centers of America participates in the U.S. Department of Homeland Security E‑Verify program.*
#J-18808-Ljbffr