Senior Manager, Employee Experience and Content Strategy
Freshworks, San Bruno, CA, United States
Job Description
Freshworks is seeking a content architect to develop and manage internal storytelling initiatives that enhance employee experience and brand consistency.
Responsibilities Be a strategic content architect
You write, design, and produce multimodal content that tells cohesive stories across internal channels.
You blend writing, design, and video editing to create vibrant, channel‑first content that engages employees.
You anticipate and create trends that inspire, delight, and keep audiences engaged.
Be a systems thinker
You plan, manage, and optimize editorial and experience calendars that bring the EVP to life.
You design and implement AI and automation workflows that support content creation and foster a culture of communication.
You use generative AI tools to help content contributors draft, summarize, and refine content while maintaining quality and brand consistency.
You establish and monitor quantitative and qualitative metrics to demonstrate the strategic value of content and produce reports and dashboards.
Be a brand champion
You conceptualize, build, and maintain a unique internal visual brand and voice across all channels.
You collaborate with Brand and Design teams to ensure internal storytelling, look, and feel align with the global brand.
Qualifications
8+ years of experience in content management, internal communications, employee experience, social media, corporate communications, or related fields such as marketing, program management, or community management.
Proven experience with intranets and employee engagement platforms (e.g., Staffbase), including configuration, governance, and analytics.
Knowledge and enthusiasm for social media and content creator culture.
Expertise in design and editing software such as Canva, Adobe Illustrator, and Photoshop.
Experience building and managing workflows that leverage AI for content creation.
Location & Schedule Hybrid role based in San Mateo, CA or Bellevue, WA with in‑office presence three days per week (Tuesday–Thursday).
Compensation & Benefits Annual base salary range: $159,120 — $196,560 USD. Compensation also includes bonus/equity, dental, medical, vision, disability, life insurance, ESPP, flexible PTO, commuter benefits, wellness programs, and parental leave.
EEO Statement At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
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Responsibilities Be a strategic content architect
You write, design, and produce multimodal content that tells cohesive stories across internal channels.
You blend writing, design, and video editing to create vibrant, channel‑first content that engages employees.
You anticipate and create trends that inspire, delight, and keep audiences engaged.
Be a systems thinker
You plan, manage, and optimize editorial and experience calendars that bring the EVP to life.
You design and implement AI and automation workflows that support content creation and foster a culture of communication.
You use generative AI tools to help content contributors draft, summarize, and refine content while maintaining quality and brand consistency.
You establish and monitor quantitative and qualitative metrics to demonstrate the strategic value of content and produce reports and dashboards.
Be a brand champion
You conceptualize, build, and maintain a unique internal visual brand and voice across all channels.
You collaborate with Brand and Design teams to ensure internal storytelling, look, and feel align with the global brand.
Qualifications
8+ years of experience in content management, internal communications, employee experience, social media, corporate communications, or related fields such as marketing, program management, or community management.
Proven experience with intranets and employee engagement platforms (e.g., Staffbase), including configuration, governance, and analytics.
Knowledge and enthusiasm for social media and content creator culture.
Expertise in design and editing software such as Canva, Adobe Illustrator, and Photoshop.
Experience building and managing workflows that leverage AI for content creation.
Location & Schedule Hybrid role based in San Mateo, CA or Bellevue, WA with in‑office presence three days per week (Tuesday–Thursday).
Compensation & Benefits Annual base salary range: $159,120 — $196,560 USD. Compensation also includes bonus/equity, dental, medical, vision, disability, life insurance, ESPP, flexible PTO, commuter benefits, wellness programs, and parental leave.
EEO Statement At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
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