E-Commerce Strategist
Aquent, Cupertino, CA, United States
Client Location:
Hybrid in Cupertino (onsite Tues-Thurs; shuttle available)
Starting:
ASAP
Pay Comments:
W2, weekly pay, benefits, 401k w/ match
Minimum Pay (per hour):
84.64
Maximum Pay (per hour):
94.04
Hours:
Full-time
Duration:
12 months
Job Description:
Our client's Digital Experience team is seeking a skilled Experience Strategy & Delivery professional to support key initiatives for online shopping experiences. This is a high-impact opportunity to influence how millions of customers discover, learn, and purchase products and accessories. You will be joining a team of strategists responsible for understanding customer needs through research, insights and analysis, advocating for experiences that will bring delight and partnering cross-functionally to plan and launch those experiences. You are a self-starter with expertise in e-commerce, digital experience, or product strategy. You are skilled in user research, and data-driven decision making. You thrive in ambiguous environments, excel at synthesizing complex information into compelling narratives, and have a proven track record of influencing cross-functional teams through strategic thinking and exceptional communication.
Key Qualifications
7+ years of professional experience in e-commerce, digital experience, product strategy, or a related field
Expertise in B2C e-commerce and/or digital strategy including familiarity with customer journey mapping and customer behavior analysis
Experience planning, executing, and synthesizing qualitative and quantitative research into actionable recommendations
Ability to author clear, compelling briefs and present complex findings to senior leadership with exceptional storytelling (Keynote/PowerPoint proficiency required)
Hands-on experience with data analysis and related tools: Excel, Adobe Analytics, Tableau, Google Analytics, or similar
Ability to work independently with minimal supervision, proactively problem-solve amidst ambiguity, and manage multiple work streams simultaneously
Proven ability to influence and align teams across functions and levels; experience leading through influence without direct authority
Experience with project or program management and partnering cross functionally to execute from strategic inception to launch and maintenance
Description
Description
Plan, design, and execute insight initiatives to understand customer needs, pain points, and opportunities across Online experiences
Analyze shopper behavior, competitive landscapes, and internal performance data to identify actionable recommendations and business opportunities
Audit and evaluate content types, customer journeys, and digital experience approaches; synthesize findings into frameworks and recommendations
Create detailed, compelling strategic briefs that clearly outline business priorities, opportunities, and performance insights for cross-functional partners
Distill highly complex issues and ambiguous requirements into clean, focused, understandable recommendations
Develop comprehensive analysis and reporting cadences to track performance metrics, trends, and business impact across shopping experiences
Bring intellectual curiosity and a genuine desire to deeply understand the shopping ecosystem, customer behaviors, and market dynamics
Partner effectively with Product, Marketing, Merchandising, Creative, Engineering, and Senior Leadership to make recommendations, validate assumptions, gather feedback, and drive alignment
Drive launch execution and post-launch performance monitoring to ensure shopping experience improvements deliver expected business outcomes and customer satisfaction
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Hybrid in Cupertino (onsite Tues-Thurs; shuttle available)
Starting:
ASAP
Pay Comments:
W2, weekly pay, benefits, 401k w/ match
Minimum Pay (per hour):
84.64
Maximum Pay (per hour):
94.04
Hours:
Full-time
Duration:
12 months
Job Description:
Our client's Digital Experience team is seeking a skilled Experience Strategy & Delivery professional to support key initiatives for online shopping experiences. This is a high-impact opportunity to influence how millions of customers discover, learn, and purchase products and accessories. You will be joining a team of strategists responsible for understanding customer needs through research, insights and analysis, advocating for experiences that will bring delight and partnering cross-functionally to plan and launch those experiences. You are a self-starter with expertise in e-commerce, digital experience, or product strategy. You are skilled in user research, and data-driven decision making. You thrive in ambiguous environments, excel at synthesizing complex information into compelling narratives, and have a proven track record of influencing cross-functional teams through strategic thinking and exceptional communication.
Key Qualifications
7+ years of professional experience in e-commerce, digital experience, product strategy, or a related field
Expertise in B2C e-commerce and/or digital strategy including familiarity with customer journey mapping and customer behavior analysis
Experience planning, executing, and synthesizing qualitative and quantitative research into actionable recommendations
Ability to author clear, compelling briefs and present complex findings to senior leadership with exceptional storytelling (Keynote/PowerPoint proficiency required)
Hands-on experience with data analysis and related tools: Excel, Adobe Analytics, Tableau, Google Analytics, or similar
Ability to work independently with minimal supervision, proactively problem-solve amidst ambiguity, and manage multiple work streams simultaneously
Proven ability to influence and align teams across functions and levels; experience leading through influence without direct authority
Experience with project or program management and partnering cross functionally to execute from strategic inception to launch and maintenance
Description
Description
Plan, design, and execute insight initiatives to understand customer needs, pain points, and opportunities across Online experiences
Analyze shopper behavior, competitive landscapes, and internal performance data to identify actionable recommendations and business opportunities
Audit and evaluate content types, customer journeys, and digital experience approaches; synthesize findings into frameworks and recommendations
Create detailed, compelling strategic briefs that clearly outline business priorities, opportunities, and performance insights for cross-functional partners
Distill highly complex issues and ambiguous requirements into clean, focused, understandable recommendations
Develop comprehensive analysis and reporting cadences to track performance metrics, trends, and business impact across shopping experiences
Bring intellectual curiosity and a genuine desire to deeply understand the shopping ecosystem, customer behaviors, and market dynamics
Partner effectively with Product, Marketing, Merchandising, Creative, Engineering, and Senior Leadership to make recommendations, validate assumptions, gather feedback, and drive alignment
Drive launch execution and post-launch performance monitoring to ensure shopping experience improvements deliver expected business outcomes and customer satisfaction
#J-18808-Ljbffr