Senior Account Manager - Client Service, Healthcare
Guidepoint, New York, NY, United States
Senior Account Manager – Client Service, Healthcare
Location: New York, New York, United States
Overview:
Guidepoint’s Client Service teams are passionate about expanding our reach with new and existing clients. We support all of Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint.
Hybrid position in our New York City office.
Responsibilities
Own a portfolio of client accounts that have been clients for 2+ years, ensuring long-term retention and growth
Lead contract negotiations, pricing discussions, renewals, and commercial conversations
Drive upsell, cross-sell, and package expansions across existing accounts
Proactively meet clients in person and virtually to strengthen executive relationships
Identify and activate new users within existing client organizations
Develop account growth strategies and revenue plans in partnership with service leadership
Monitor usage trends and intervene strategically to prevent churn
Serve as senior point of contact for escalations and high-level client discussions
Partner closely with client service teams to ensure flawless delivery and client satisfaction
Qualifications
3-5 years of experience in account management, relationship management, or consultative sales
Proven track record managing renewals and negotiating contracts
Demonstrated success driving upsell and cross-sell revenue
Experience managing mid-sized to large B2B client portfolios
Strong executive presence and ability to build C-level relationships
Commercially minded, proactive, and highly accountable
Benefits The annual base salary for this position is $100,000 - $120,000. Additionally, this position is eligible for a yearly bonus based on performance.
Benefits include 15 PTO Days, 10 legal holidays, and sick days; comprehensive medical, dental, and vision plans; 401(k) match up to 10%; commuter benefits and corporate discounts; development opportunities through LinkedIn Learning; Friday happy hour, Summer Fridays, and free snacks and beverages in the office; year‑round corporate athletic league.
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Overview:
Guidepoint’s Client Service teams are passionate about expanding our reach with new and existing clients. We support all of Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint.
Hybrid position in our New York City office.
Responsibilities
Own a portfolio of client accounts that have been clients for 2+ years, ensuring long-term retention and growth
Lead contract negotiations, pricing discussions, renewals, and commercial conversations
Drive upsell, cross-sell, and package expansions across existing accounts
Proactively meet clients in person and virtually to strengthen executive relationships
Identify and activate new users within existing client organizations
Develop account growth strategies and revenue plans in partnership with service leadership
Monitor usage trends and intervene strategically to prevent churn
Serve as senior point of contact for escalations and high-level client discussions
Partner closely with client service teams to ensure flawless delivery and client satisfaction
Qualifications
3-5 years of experience in account management, relationship management, or consultative sales
Proven track record managing renewals and negotiating contracts
Demonstrated success driving upsell and cross-sell revenue
Experience managing mid-sized to large B2B client portfolios
Strong executive presence and ability to build C-level relationships
Commercially minded, proactive, and highly accountable
Benefits The annual base salary for this position is $100,000 - $120,000. Additionally, this position is eligible for a yearly bonus based on performance.
Benefits include 15 PTO Days, 10 legal holidays, and sick days; comprehensive medical, dental, and vision plans; 401(k) match up to 10%; commuter benefits and corporate discounts; development opportunities through LinkedIn Learning; Friday happy hour, Summer Fridays, and free snacks and beverages in the office; year‑round corporate athletic league.
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