Senior Collections Associate (B2B) - Hybrid - Cincinnati
Worldpay Group Plc, Cincinnati, OH, United States
Are you ready to write your next chapter?
As Worldpay continues to expand, so does our need for a highly skilled
Senior Collection Associate within B2B . Success in the payments processing industry demands a knowledgeable and agile team capable of managing accounts while delivering outstanding customer service. Our associates operate within departmental, investor, and legal guidelines to help achieve key company objectives.
We’re looking for a
Senior Collections Associate (Business to Business Collections)
to join our ever-evolving Finance and Shared Services team to help us unleash the potential of every business
*This is a hybrid position in our Cincinnati Office: Three Days In Office
What you’ll own as a Senior Collections Associate
Utilize your customer Service skills to effectively manage and resolve delinquent customer accounts through various means, including skip‑tracing, written correspondence, inbound/outbound phone contact (standard/automated dialer), and making arrangements for payment.
Monitor the aging of customer receivables and take corrective action to resolve open accounts receivable balances on a timely basis.
Resolve customer issues and complaints concerning billing/settlement.
Submit regular reports on the status of unpaid accounts and any repayment progress, ensuring the processing of payments and accurate documentation in the appropriate reports.
Support other accounting positions as the need arises.
Work independently and manage a workload that contains time‑sensitive tasks, effectively prioritizing problems while contributing to overall team goal achievement.
Update customer files to ensure data integrity.
What you’ll bring
Demonstrated customer service skills with a minimum of 2 years of call center experience, ensuring high-quality support and resolution for client inquiries.
High school diploma or GED required.
Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred.
Bonus qualifications
Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner.
Intermediate computer navigation and operation skills.
Ability to work independently and in a team environment.
Previous experience in collections is preferred.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
My Health We offer comprehensive medical coverage to protect and promote you and your family's health. We also offer telemedicine, dental, vision and options for health savings or flexible spending accounts.
My Money To help you own your personal finances and prepare for retirement, we match 50% of the first 6% you contribute.
My Lifestyle We offer Employee Assistance Programs to support through any changes that matter to you.
My Family We support at every step of your family journey from fertility and family planning, adoption assistance, eight weeks of paid parental leave for all parents, and caregiver and child support. We also offer menopause and midlife health support.
My Protection We offer short-term and long-term disability for you and your dependents.
My Time Off We offer paid time off, holidays and sick days so you can rest, recharge, and spend time on what matters most.
My Specialized Support We offer specialized support for complex medical conditions, such as healthcare navigation, second opinions, and cancer and diabetes management.
#J-18808-Ljbffr
As Worldpay continues to expand, so does our need for a highly skilled
Senior Collection Associate within B2B . Success in the payments processing industry demands a knowledgeable and agile team capable of managing accounts while delivering outstanding customer service. Our associates operate within departmental, investor, and legal guidelines to help achieve key company objectives.
We’re looking for a
Senior Collections Associate (Business to Business Collections)
to join our ever-evolving Finance and Shared Services team to help us unleash the potential of every business
*This is a hybrid position in our Cincinnati Office: Three Days In Office
What you’ll own as a Senior Collections Associate
Utilize your customer Service skills to effectively manage and resolve delinquent customer accounts through various means, including skip‑tracing, written correspondence, inbound/outbound phone contact (standard/automated dialer), and making arrangements for payment.
Monitor the aging of customer receivables and take corrective action to resolve open accounts receivable balances on a timely basis.
Resolve customer issues and complaints concerning billing/settlement.
Submit regular reports on the status of unpaid accounts and any repayment progress, ensuring the processing of payments and accurate documentation in the appropriate reports.
Support other accounting positions as the need arises.
Work independently and manage a workload that contains time‑sensitive tasks, effectively prioritizing problems while contributing to overall team goal achievement.
Update customer files to ensure data integrity.
What you’ll bring
Demonstrated customer service skills with a minimum of 2 years of call center experience, ensuring high-quality support and resolution for client inquiries.
High school diploma or GED required.
Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred.
Bonus qualifications
Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner.
Intermediate computer navigation and operation skills.
Ability to work independently and in a team environment.
Previous experience in collections is preferred.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
My Health We offer comprehensive medical coverage to protect and promote you and your family's health. We also offer telemedicine, dental, vision and options for health savings or flexible spending accounts.
My Money To help you own your personal finances and prepare for retirement, we match 50% of the first 6% you contribute.
My Lifestyle We offer Employee Assistance Programs to support through any changes that matter to you.
My Family We support at every step of your family journey from fertility and family planning, adoption assistance, eight weeks of paid parental leave for all parents, and caregiver and child support. We also offer menopause and midlife health support.
My Protection We offer short-term and long-term disability for you and your dependents.
My Time Off We offer paid time off, holidays and sick days so you can rest, recharge, and spend time on what matters most.
My Specialized Support We offer specialized support for complex medical conditions, such as healthcare navigation, second opinions, and cancer and diabetes management.
#J-18808-Ljbffr