Account Manager
Idesco Corporation, New York, NY, United States
IDESCO, division of Avery Products is looking for an
Account Manager
will serve as the primary point of contact for a portfolio of existing customers, with a core focus on growing sales, strengthening long‑term relationships, and maximizing customer lifetime value. This individual will ensure a superior customer experience while identifying opportunities for strategic upselling, cross‑selling, and program expansion. The ideal candidate excels at proactive communication, understands customer needs, and is motivated by growth targets.
What We Offer
A collaborative, inclusive, energetic work environment with talented workforce. Opportunities for professional development and career advancement.
Competitive Salary $70k + Monthly Commission
Work Life Balance: Hybrid schedule, 12 Company Paid Holidays, Paid Vacation and Paid Sick Time
Great comprehensive benefits program including Medical, Dental, Vision, Short Term & Long Term Disability programs, Company paid Life Insurance, and Wellness Incentives.
Excellent 401K Retirement Program with very generous company match.
Core Responsibilities Overview
Own and manage relationships with assigned accounts to drive retention and revenue growth.
Serve as trusted advisor, ensuring customers get maximum value from IDESCO’s products and services.
Identify, develop, and close upsell and cross‑sell opportunities within the existing customer base.
Maintain consistent outreach, communication, and follow‑up to strengthen ongoing relationships.
Collaborate with internal teams to ensure successful fulfillment, issue resolution, and customer satisfaction.
Key Duties and Responsibilities
Manage a portfolio of existing accounts, serving as the primary point of contact and building and maintaining strong, long‑term relationships.
Conduct regular check‑ins, business reviews, and service follow‑ups to understand customer needs and maintain high satisfaction levels.
Proactively identify growth opportunities — including product upgrades, supply replenishment programs, service add‑ons, and complementary technology solutions.
Develop account plans and growth strategies tailored to each customer’s industry, usage requirements, and long‑term objectives.
Identify opportunities to increase customer lifetime value through cross-sell, upsell, and deeper product utilization.
Provide quotes, proposals, and recommendations for new and expanded solutions.
Collaborate with technical support, customer service, and operations teams to resolve issues and ensure seamless service delivery.
Maintain detailed documentation of account activity, interactions, and opportunities in CRM systems.
Track customer utilization patterns to anticipate needs such as supply replenishment, system updates, or hardware replacement cycles.
Coordinate product demonstrations and training sessions as needed.
Monitor contract renewals and proactively initiate renewal conversations.
Address escalations professionally and efficiently to build confidence and trust.
Monitor account performance metrics, usage trends, and service level needs to ensure accounts stay healthy.
Advocate on behalf of customers internally, ensuring their voice influences product, strategy, and service improvements.
Provide insights to leadership on customer trends, retention risks, and growth opportunities.
Stay informed about industry trends, ID technology advancements, and competitive offerings to better support customers.
Represent IDESCO’s values of responsiveness, reliability, and customer partnership in all interactions.
What you need to succeed
3–5+ years of account management, customer success, or sales experience—preferably in security solutions, SaaS, hardware, or related technology.
Proven track record of achieving revenue growth targets within an existing customer base.
Strong communication, relationship‑building, and presentation skills.
Ability to understand technical product features and translate them into customer value.
Familiarity with security systems, credentialing technologies, access control, or ID badging solutions is a strong plus
Experience managing multiple accounts and balancing priorities in a fast‑paced environment.
Proficiency with CRM platforms (e.g., Salesforce, HubSpot, or similar).
Highly organized, detail‑oriented, and proactive.
Customer‑first mentality with a passion for service excellence and long‑term partnership building.
Personal Attributes
Growth‑oriented and motivated by both relationship success and revenue results.
Curious, consultative, and skilled at uncovering customer needs.
Collaborative team player who thrives in a supportive, cross‑functional environment.
Professional, polished, and confident in both written and verbal communication.
All offers of employment are based on the successful completion of a pre‑employment background check. InTouch Labels & Packaging, division of Avery Products is an at‑will employer. Employment is at will and, as such, employees are free to resign at any time without any reason. The company retains the right to terminate an employee’s employment at any time with or without reason or notice.
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Account Manager
will serve as the primary point of contact for a portfolio of existing customers, with a core focus on growing sales, strengthening long‑term relationships, and maximizing customer lifetime value. This individual will ensure a superior customer experience while identifying opportunities for strategic upselling, cross‑selling, and program expansion. The ideal candidate excels at proactive communication, understands customer needs, and is motivated by growth targets.
What We Offer
A collaborative, inclusive, energetic work environment with talented workforce. Opportunities for professional development and career advancement.
Competitive Salary $70k + Monthly Commission
Work Life Balance: Hybrid schedule, 12 Company Paid Holidays, Paid Vacation and Paid Sick Time
Great comprehensive benefits program including Medical, Dental, Vision, Short Term & Long Term Disability programs, Company paid Life Insurance, and Wellness Incentives.
Excellent 401K Retirement Program with very generous company match.
Core Responsibilities Overview
Own and manage relationships with assigned accounts to drive retention and revenue growth.
Serve as trusted advisor, ensuring customers get maximum value from IDESCO’s products and services.
Identify, develop, and close upsell and cross‑sell opportunities within the existing customer base.
Maintain consistent outreach, communication, and follow‑up to strengthen ongoing relationships.
Collaborate with internal teams to ensure successful fulfillment, issue resolution, and customer satisfaction.
Key Duties and Responsibilities
Manage a portfolio of existing accounts, serving as the primary point of contact and building and maintaining strong, long‑term relationships.
Conduct regular check‑ins, business reviews, and service follow‑ups to understand customer needs and maintain high satisfaction levels.
Proactively identify growth opportunities — including product upgrades, supply replenishment programs, service add‑ons, and complementary technology solutions.
Develop account plans and growth strategies tailored to each customer’s industry, usage requirements, and long‑term objectives.
Identify opportunities to increase customer lifetime value through cross-sell, upsell, and deeper product utilization.
Provide quotes, proposals, and recommendations for new and expanded solutions.
Collaborate with technical support, customer service, and operations teams to resolve issues and ensure seamless service delivery.
Maintain detailed documentation of account activity, interactions, and opportunities in CRM systems.
Track customer utilization patterns to anticipate needs such as supply replenishment, system updates, or hardware replacement cycles.
Coordinate product demonstrations and training sessions as needed.
Monitor contract renewals and proactively initiate renewal conversations.
Address escalations professionally and efficiently to build confidence and trust.
Monitor account performance metrics, usage trends, and service level needs to ensure accounts stay healthy.
Advocate on behalf of customers internally, ensuring their voice influences product, strategy, and service improvements.
Provide insights to leadership on customer trends, retention risks, and growth opportunities.
Stay informed about industry trends, ID technology advancements, and competitive offerings to better support customers.
Represent IDESCO’s values of responsiveness, reliability, and customer partnership in all interactions.
What you need to succeed
3–5+ years of account management, customer success, or sales experience—preferably in security solutions, SaaS, hardware, or related technology.
Proven track record of achieving revenue growth targets within an existing customer base.
Strong communication, relationship‑building, and presentation skills.
Ability to understand technical product features and translate them into customer value.
Familiarity with security systems, credentialing technologies, access control, or ID badging solutions is a strong plus
Experience managing multiple accounts and balancing priorities in a fast‑paced environment.
Proficiency with CRM platforms (e.g., Salesforce, HubSpot, or similar).
Highly organized, detail‑oriented, and proactive.
Customer‑first mentality with a passion for service excellence and long‑term partnership building.
Personal Attributes
Growth‑oriented and motivated by both relationship success and revenue results.
Curious, consultative, and skilled at uncovering customer needs.
Collaborative team player who thrives in a supportive, cross‑functional environment.
Professional, polished, and confident in both written and verbal communication.
All offers of employment are based on the successful completion of a pre‑employment background check. InTouch Labels & Packaging, division of Avery Products is an at‑will employer. Employment is at will and, as such, employees are free to resign at any time without any reason. The company retains the right to terminate an employee’s employment at any time with or without reason or notice.
#J-18808-Ljbffr