Account Manager
Data Axle, Washington, District of Columbia, United States
Data Axle is a leader in data solutions that drive meaningful connections between companies and people. We harness data, AI, and technology to create authentic, personalized experiences to improve our clients’ business performance. Recognized for delivering innovative B2B and B2C solutions and exceptional service for more than five decades, our global team is dedicated to helping businesses and nonprofits of all sizes thrive. We are currently seeking an Account Manager.
General Summary The Account Manager position is responsible for retaining existing customers and growing new business by developing and cultivating strong customer relationships. This position is also responsible for generating revenue from new and existing customers through consultative selling and outstanding customer service practices. This position will customarily and regularly exercise discretion and independent judgment relative to matters of significance.
This position will be a hybrid role with three days in office each week in the Washington D.C. metro area.
Essential Job Functions
Executing and managing the creative development and production cycle for multi-channel programs (email, programmatic, social, search, direct mail). Including:
Partnering with Consulting (Strategy) for new campaign design, development and implementation, including media plan, creative brief and version plan development
Partnering with Data and Analytics teams for accurate targeting, data pull, tracking and reporting
Partnering with internal and external Web Production, Email Service Providers, and our in-house Digital Team for accurate and on time email and digital campaign deployment
Partnering with Print Production for accurate and on time direct mail drop
Serving as the primary liaison between the Client and all internal departments: Strategy, Creative, Data Management, Analytics and Web Production, Print Production and Digital (Display, Social, Video)
Nurturing and growing successful client relationships
Being an advocate for the Client, translating their needs into actionable direction for the Agency; and being an advocate for the Agency, selling in our ideas
Produce program estimates, timelines and budgets with accuracy
Presenting results and final reporting to drive more effective programs
Overseeing quality control at every step of the process and anticipating potential issues
Coordinating creative development for online and offline marketing channels
Essential functions are the basic job duties that an associate must be able to perform, with or without reasonable accommodation. The function is considered essential if the reason the position exists is to perform that function.
Knowledge, Skill, and Abilities
Sense of urgency.
Proven track record of overachievement within sales environment.
High level of comfort with a technology-driven, fast-paced environment that requires ability to quickly synthesize multiple sources of data.
Sound and up-to-date technical knowledge; familiarity with using CRM systems.
Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the Company in an articulate, professional manner. Strong phone skills and written communications skills.
Outstanding negotiating and closing skills.
Ability to build and sustain trust among customers and colleagues.
Ability to make independent choices regarding matters of significance to business operations.
Ability to travel as needed.
Education, Experience, and Certification
Bachelor’s degree or equivalent experience is required.
3 to 5 years of high-value, business-to-business, solution sales experience is required.
Professional training in selling and account planning processes.
Minimum requirements needed to perform the job.
Scope of Job
Hybrid role with three days in office required.
No supervisory responsibility. Occasional supervision received.
Working conditions are good, with some travel, and a consistent workweek.
Errors may be serious and difficult to discover.
Contact with others inside and outside of the Company is regular and frequent.
Some access to confidential data.
Affirmative Action/EEO Statement At Data Axle, we are committed to attracting, retaining, and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and or Vietnam Era or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals.
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General Summary The Account Manager position is responsible for retaining existing customers and growing new business by developing and cultivating strong customer relationships. This position is also responsible for generating revenue from new and existing customers through consultative selling and outstanding customer service practices. This position will customarily and regularly exercise discretion and independent judgment relative to matters of significance.
This position will be a hybrid role with three days in office each week in the Washington D.C. metro area.
Essential Job Functions
Executing and managing the creative development and production cycle for multi-channel programs (email, programmatic, social, search, direct mail). Including:
Partnering with Consulting (Strategy) for new campaign design, development and implementation, including media plan, creative brief and version plan development
Partnering with Data and Analytics teams for accurate targeting, data pull, tracking and reporting
Partnering with internal and external Web Production, Email Service Providers, and our in-house Digital Team for accurate and on time email and digital campaign deployment
Partnering with Print Production for accurate and on time direct mail drop
Serving as the primary liaison between the Client and all internal departments: Strategy, Creative, Data Management, Analytics and Web Production, Print Production and Digital (Display, Social, Video)
Nurturing and growing successful client relationships
Being an advocate for the Client, translating their needs into actionable direction for the Agency; and being an advocate for the Agency, selling in our ideas
Produce program estimates, timelines and budgets with accuracy
Presenting results and final reporting to drive more effective programs
Overseeing quality control at every step of the process and anticipating potential issues
Coordinating creative development for online and offline marketing channels
Essential functions are the basic job duties that an associate must be able to perform, with or without reasonable accommodation. The function is considered essential if the reason the position exists is to perform that function.
Knowledge, Skill, and Abilities
Sense of urgency.
Proven track record of overachievement within sales environment.
High level of comfort with a technology-driven, fast-paced environment that requires ability to quickly synthesize multiple sources of data.
Sound and up-to-date technical knowledge; familiarity with using CRM systems.
Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the Company in an articulate, professional manner. Strong phone skills and written communications skills.
Outstanding negotiating and closing skills.
Ability to build and sustain trust among customers and colleagues.
Ability to make independent choices regarding matters of significance to business operations.
Ability to travel as needed.
Education, Experience, and Certification
Bachelor’s degree or equivalent experience is required.
3 to 5 years of high-value, business-to-business, solution sales experience is required.
Professional training in selling and account planning processes.
Minimum requirements needed to perform the job.
Scope of Job
Hybrid role with three days in office required.
No supervisory responsibility. Occasional supervision received.
Working conditions are good, with some travel, and a consistent workweek.
Errors may be serious and difficult to discover.
Contact with others inside and outside of the Company is regular and frequent.
Some access to confidential data.
Affirmative Action/EEO Statement At Data Axle, we are committed to attracting, retaining, and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and or Vietnam Era or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals.
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