Administrative Relationship Manager, Supervising Associate
EY, Miami, FL, United States
Location: Chicago, Akron, Alpharetta, Atlanta, Baton Rogue, Birmingham, Buffalo, Charleston, Chattanooga, Cincinnati, Cleveland, Des Moines, Detroit, Grand Rapids, Grandview Heights, Greenville, Honolulu, Huntsville, Indianapolis, Jackson, Jacksonville, Kansas City, Las Vegas, Louisville, Memphis, Milwaukee, Minneapolis, Nashville, New Orleans, Oklahoma City, Orlando, Phoenix, Pittsburgh, Portland, Raleigh, Richmond, Rochester, Rogers, Salt Lake City, San Juan, St. Louis, Tallahassee, Tampa, Toledo, Troy, Tucson, Tulsa, Wichita, Austin, Baltimore, Boca Raton, Chicago, Dallas, Denver, Fort Worth, Hartford, Houston, Manayunk, Miami, Philadelphia, Sacramento, San Antonio, Charlotte
The opportunity The Relationship Manager, Supervising Associate, will be responsible for developing and maintaining long‑term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs), understanding their needs, and ensuring their satisfaction with our scope of services. The Administrative Relationship Manager will have excellent communication skills, a strategic mindset, and the ability to work collaboratively with various stakeholders to achieve business goals. The position will monitor business relationships and operational performance in accordance with established administrative services parameters. This position will manage customer relationships and work collaboratively with nearshore management to achieve optimal administrative support.
Your Key Responsibilities
Build and maintain strong relationships with 450+ PPMDDs to develop a thorough understanding of their administrative support needs.
Maintain a professional relationship with local management to foster trust, collaboration, and a partnership mentality.
Act as the main point of contact with PPMDDs.
Identify, track and proactively address potential quality issues or exposures to risk.
Assist with challenging or out of scope PPMDD requests or issue escalations as needed.
Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions.
Resolve administrative issues and conflicts in a timely and professional manner.
Assist in the planning and execution of projects and initiatives that require administrative support.
Conduct PPMDD outreach to obtain feedback on administrative support experience.
Maintain open lines of communication for feedback, updates, and problem‑solving, including daily check‑ins and availability to address concerns.
Work with near‑shore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.
Create a knowledge‑transfer culture within the team.
Skills and Attributes for Success
Works on complex issues where analysis of situations or data requires an in‑depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
Proven work experience as an Administrative Relationship Manager, Administrative Manager, Client Relationship Manager, Stakeholder Manager or a relevant role.
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
Experience delivering client‑focused solutions to customer needs.
Excellent listening, negotiation, problem‑solving and presentation abilities.
Strong verbal and written communication skills.
Attention to detail and strong organizational skills.
Project management experience.
Ability to manage multiple tasks in a fast‑paced environment.
To qualify for the role, you must have
Bachelor’s degree in a related discipline, or equivalent work experience.
6–8 years of relevant experience.
3+ years of managing people.
Experience with MS Office (particularly MS Excel), dashboards, and using reporting metrics as a method of storytelling through data.
Note: This job description is intended to provide a general overview of the responsibilities and qualifications for this position and is not all‑inclusive. The duties and responsibilities may change without notice.
What We Offer You
We offer a comprehensive compensation and benefits package, with a base salary range in the US between $66,700 and $113,300 (and $80,000 to $141,700 in specified metro areas). The Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time‑off options.
Join our team‑led and leader‑enabled hybrid model: most people in external, client‑serving roles are expected to work in person 40–60% of the time throughout an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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The opportunity The Relationship Manager, Supervising Associate, will be responsible for developing and maintaining long‑term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs), understanding their needs, and ensuring their satisfaction with our scope of services. The Administrative Relationship Manager will have excellent communication skills, a strategic mindset, and the ability to work collaboratively with various stakeholders to achieve business goals. The position will monitor business relationships and operational performance in accordance with established administrative services parameters. This position will manage customer relationships and work collaboratively with nearshore management to achieve optimal administrative support.
Your Key Responsibilities
Build and maintain strong relationships with 450+ PPMDDs to develop a thorough understanding of their administrative support needs.
Maintain a professional relationship with local management to foster trust, collaboration, and a partnership mentality.
Act as the main point of contact with PPMDDs.
Identify, track and proactively address potential quality issues or exposures to risk.
Assist with challenging or out of scope PPMDD requests or issue escalations as needed.
Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions.
Resolve administrative issues and conflicts in a timely and professional manner.
Assist in the planning and execution of projects and initiatives that require administrative support.
Conduct PPMDD outreach to obtain feedback on administrative support experience.
Maintain open lines of communication for feedback, updates, and problem‑solving, including daily check‑ins and availability to address concerns.
Work with near‑shore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.
Create a knowledge‑transfer culture within the team.
Skills and Attributes for Success
Works on complex issues where analysis of situations or data requires an in‑depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
Proven work experience as an Administrative Relationship Manager, Administrative Manager, Client Relationship Manager, Stakeholder Manager or a relevant role.
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
Experience delivering client‑focused solutions to customer needs.
Excellent listening, negotiation, problem‑solving and presentation abilities.
Strong verbal and written communication skills.
Attention to detail and strong organizational skills.
Project management experience.
Ability to manage multiple tasks in a fast‑paced environment.
To qualify for the role, you must have
Bachelor’s degree in a related discipline, or equivalent work experience.
6–8 years of relevant experience.
3+ years of managing people.
Experience with MS Office (particularly MS Excel), dashboards, and using reporting metrics as a method of storytelling through data.
Note: This job description is intended to provide a general overview of the responsibilities and qualifications for this position and is not all‑inclusive. The duties and responsibilities may change without notice.
What We Offer You
We offer a comprehensive compensation and benefits package, with a base salary range in the US between $66,700 and $113,300 (and $80,000 to $141,700 in specified metro areas). The Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time‑off options.
Join our team‑led and leader‑enabled hybrid model: most people in external, client‑serving roles are expected to work in person 40–60% of the time throughout an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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