Merchant Regional Manager
2020 Companies, Chicago, IL, United States
Overview
2020 Companies is hiring a Regional Manager!
Location: 60% Travel Within Territory, 40% Home Office
Salary: $65,000 + 10% Monthly Bonus Opportunity
Job Type: Regular
Work Location: Amex Merchant - Chicago, IL 60606
About The Position Our Client in the financial sector and 2020 Companies have partnered to hire an experienced full‑time Regional Manager. This position will successfully manage a field team of Brand Ambassadors across multiple major retail markets. The Regional Manager is responsible for establishing and maintaining effective working relationships within the territory, clients, and retailers, to understand and exceed client goals, and will effectively hire, train, coach, and provide performance feedback for their employees. This role will require extensive travel throughout the territory to effectively manage the field team.
Job Description
Manage, motivate, direct and coordinate activities of team members to meet and/or exceed visits and project goals.
Personally accountable for team members and all documentation pertaining to team productivity.
Responsible to accurately track merchant visits, events and KPI results.
Successfully develop and build territory relationships through networking.
Effectively provide daily direction, training, and guidance while ensuring retention of the team.
Successfully determine staffing requirements in accordance with client and company directives.
Ensure proper training of sales techniques, products, policies, etc.
Administer and document all counseling and terminations accurately and in a timely manner while following established procedures.
Contribute to team effort by assisting in launch‑related activities, as needed.
Travel to locations regularly throughout the territory.
Ensure adherence to all company policies and procedures.
Attend meetings and conference calls as required in and out of region as needed.
Assist in temporarily overseeing extended territories as business needs dictate.
Dress and act professionally at all times.
Perform all other duties as assigned.
Performance Measurements
Ensure team meets established weekly/monthly project goals/quotas.
Customer/client satisfaction based on the territory's merchant visits, NPS results, and substantiated complaints.
Maintain proper head‑count across regions.
Qualifications
High school diploma or equivalent required; business degree preferred.
3‑5 years of retail and sales management experience required.
Superior leadership abilities with effective, professional communication and presentation skills.
Proven ability to show good judgment and initiative, make decisions and problem‑solve.
Capable of working autonomously with excellent time‑management skills.
Must be able to travel 50% of the year to various markets across the US and work flexible hours.
Ability to manage by P&L standards across the entire business unit.
Reliable transportation and proof of insurance.
Familiarity with Microsoft Office Suite and CRM a plus.
What's in it for you?
Competitive salary, paid weekly.
Monthly Bonus Incentive.
60% in field, 40% home office.
Travel to locations regularly throughout the territory.
Tech & Mileage Reimbursement.
Health/Dental/Vision Insurance.
401K Program.
Paid Time Off.
Paid Holidays.
2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
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About The Position Our Client in the financial sector and 2020 Companies have partnered to hire an experienced full‑time Regional Manager. This position will successfully manage a field team of Brand Ambassadors across multiple major retail markets. The Regional Manager is responsible for establishing and maintaining effective working relationships within the territory, clients, and retailers, to understand and exceed client goals, and will effectively hire, train, coach, and provide performance feedback for their employees. This role will require extensive travel throughout the territory to effectively manage the field team.
Job Description
Manage, motivate, direct and coordinate activities of team members to meet and/or exceed visits and project goals.
Personally accountable for team members and all documentation pertaining to team productivity.
Responsible to accurately track merchant visits, events and KPI results.
Successfully develop and build territory relationships through networking.
Effectively provide daily direction, training, and guidance while ensuring retention of the team.
Successfully determine staffing requirements in accordance with client and company directives.
Ensure proper training of sales techniques, products, policies, etc.
Administer and document all counseling and terminations accurately and in a timely manner while following established procedures.
Contribute to team effort by assisting in launch‑related activities, as needed.
Travel to locations regularly throughout the territory.
Ensure adherence to all company policies and procedures.
Attend meetings and conference calls as required in and out of region as needed.
Assist in temporarily overseeing extended territories as business needs dictate.
Dress and act professionally at all times.
Perform all other duties as assigned.
Performance Measurements
Ensure team meets established weekly/monthly project goals/quotas.
Customer/client satisfaction based on the territory's merchant visits, NPS results, and substantiated complaints.
Maintain proper head‑count across regions.
Qualifications
High school diploma or equivalent required; business degree preferred.
3‑5 years of retail and sales management experience required.
Superior leadership abilities with effective, professional communication and presentation skills.
Proven ability to show good judgment and initiative, make decisions and problem‑solve.
Capable of working autonomously with excellent time‑management skills.
Must be able to travel 50% of the year to various markets across the US and work flexible hours.
Ability to manage by P&L standards across the entire business unit.
Reliable transportation and proof of insurance.
Familiarity with Microsoft Office Suite and CRM a plus.
What's in it for you?
Competitive salary, paid weekly.
Monthly Bonus Incentive.
60% in field, 40% home office.
Travel to locations regularly throughout the territory.
Tech & Mileage Reimbursement.
Health/Dental/Vision Insurance.
401K Program.
Paid Time Off.
Paid Holidays.
2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
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