Enterprise Technical Account Manager
Keywords Studios Plc., San Francisco, CA, United States
Overview
At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services. We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content, empowering our clients to remain lean and agile while focusing on engaging experiences. Keywords is trusted by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging our industry-leading service lines every step of the way. As an Enterprise Technical Account Manager you will be instrumental in driving the expansion of Keywords Studios Player Engagement Services working with some of the largest Enterprise Game companies in the world. You will be a key member of the Player Engagement Sales & Business Development team responsible for managing key customer relationships for our large enterprise customers. The ideal candidate is an accomplished Technical Account Manager with demonstrable success supporting large and complex global game companies, able to work cross-functionally with diverse teams and cultures. Responsibilities
Build and execute an Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities, including collaboration with product and customer success teams to expand product adoption. Act as the single point of contact for customer health, owning overall account strategy, legal & billing discussions, and increasing overall customer usage of the Keywords Player Engagement platform and services. Report on weekly, monthly, and quarterly pipeline opportunity reporting and progress towards quarterly revenue goals. Receive and respond to customer RFIs/RFPs. Leverage existing networks within the games industry to open doors and create net new opportunities for Keywords, with a focus on introducing Player Engagement Services. Qualifications / Core Competences
Strong team player with high EQ Customer-obsessed mindset Strong critical thinking skills Commercial and business creativity Process-driven and execution-oriented Data-driven mentality Ability to work through ambiguity 5-7+ years of Account Management experience supporting game industry customers Experience engaging with game publishers at senior levels (CxO, Studio Head, SVP, VP, etc.) Experience managing and growing an existing book of business in excess of $20M+ ACV Experience selling to or working within the Player Engagement ecosystem High attention to detail and ability to act as a trusted advisor Excellent written and verbal communication skills Willingness to travel as required Self-motivated and able to operate in a remote environment What we offer
Salary range: $150k - $200k USD yearly Medical, Dental and Vision Vacation, flexible paid time off, personal days Sick leave Corporate holidays, including floating holidays Life & Disability coverage Paid Basic and AD&D insurance Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage Legal and Hiring Information
Keywords Studios is an Equal Opportunity Employer. We provide equal opportunities for all employees and potential employees. Our recruitment process is fully online and remote. We value each application and inform candidates about status as soon as possible. Privacy Notice: By applying you understand that we will collect and process your information in accordance with our Applicant Privacy Notice (see keywordsstudios.com/en/applicant-privacy-notice). Role Information: EN | Studio: Keywords Studios | Location: America | Area of Work: Player Engagement | Service: Engage | Employment Type: Permanent | Working Pattern: Full Time, Remote
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At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services. We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content, empowering our clients to remain lean and agile while focusing on engaging experiences. Keywords is trusted by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging our industry-leading service lines every step of the way. As an Enterprise Technical Account Manager you will be instrumental in driving the expansion of Keywords Studios Player Engagement Services working with some of the largest Enterprise Game companies in the world. You will be a key member of the Player Engagement Sales & Business Development team responsible for managing key customer relationships for our large enterprise customers. The ideal candidate is an accomplished Technical Account Manager with demonstrable success supporting large and complex global game companies, able to work cross-functionally with diverse teams and cultures. Responsibilities
Build and execute an Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities, including collaboration with product and customer success teams to expand product adoption. Act as the single point of contact for customer health, owning overall account strategy, legal & billing discussions, and increasing overall customer usage of the Keywords Player Engagement platform and services. Report on weekly, monthly, and quarterly pipeline opportunity reporting and progress towards quarterly revenue goals. Receive and respond to customer RFIs/RFPs. Leverage existing networks within the games industry to open doors and create net new opportunities for Keywords, with a focus on introducing Player Engagement Services. Qualifications / Core Competences
Strong team player with high EQ Customer-obsessed mindset Strong critical thinking skills Commercial and business creativity Process-driven and execution-oriented Data-driven mentality Ability to work through ambiguity 5-7+ years of Account Management experience supporting game industry customers Experience engaging with game publishers at senior levels (CxO, Studio Head, SVP, VP, etc.) Experience managing and growing an existing book of business in excess of $20M+ ACV Experience selling to or working within the Player Engagement ecosystem High attention to detail and ability to act as a trusted advisor Excellent written and verbal communication skills Willingness to travel as required Self-motivated and able to operate in a remote environment What we offer
Salary range: $150k - $200k USD yearly Medical, Dental and Vision Vacation, flexible paid time off, personal days Sick leave Corporate holidays, including floating holidays Life & Disability coverage Paid Basic and AD&D insurance Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage Legal and Hiring Information
Keywords Studios is an Equal Opportunity Employer. We provide equal opportunities for all employees and potential employees. Our recruitment process is fully online and remote. We value each application and inform candidates about status as soon as possible. Privacy Notice: By applying you understand that we will collect and process your information in accordance with our Applicant Privacy Notice (see keywordsstudios.com/en/applicant-privacy-notice). Role Information: EN | Studio: Keywords Studios | Location: America | Area of Work: Player Engagement | Service: Engage | Employment Type: Permanent | Working Pattern: Full Time, Remote
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