Community Associate
Regus, San Marcos, TX, United States
622-634 Opportunity Blvd, Opportunity Plaza at Whisper, 3rd Floor, 78666 San Marcos, Texas, United States of America
The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that they can focus on running their business.
A typical day at IWG You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed. Customers arrive all throughout the morning: one asks you for a changed WiFi code, another wants to know if his important package has arrived, a woman needs directions to her meeting room and you help her set up the projector and show her where to find a great cup of coffee. You quickly get the next customer set up and ensure all services are properly charged so invoices are accurate. It’s time for a quick coffee break to relax for a few minutes. The mail arrives; you sort it while handling other customer requests, and remind the customer about his package via email. During lunch, more customers arrive; you help with printing and invoices, open a ticket for a team room that’s too hot, and respond to further requests. You earn another coffee break to relax. Early afternoon, you sit with the Community Manager to discuss next week’s networking event, write e‑invites, and create, print, and post flyers on noticeboards. A prospect joins the conversation and you share details of the center, encouraging them to join the network and attend the next event. The day ends with wrapping up a large group in meeting room 3, directing them to a nearby restaurant for a bite to eat, and ensuring everything’s tidy before leaving.
About You We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast‑changing situations
Experienced and confident using MS Office and other basic IT equipment
Legally eligible to work in the country you are applying within and at least 18 years old
What We Offer On top of a competitive total compensation package, you’ll enjoy:
Work life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 paid company holidays per calendar year (in addition to your PTO accrual)
Competitive 401(k) program, with a company match
Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
A quarterly bonus plan program, plus an hourly rate of $19.06
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
#J-18808-Ljbffr
The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that they can focus on running their business.
A typical day at IWG You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed. Customers arrive all throughout the morning: one asks you for a changed WiFi code, another wants to know if his important package has arrived, a woman needs directions to her meeting room and you help her set up the projector and show her where to find a great cup of coffee. You quickly get the next customer set up and ensure all services are properly charged so invoices are accurate. It’s time for a quick coffee break to relax for a few minutes. The mail arrives; you sort it while handling other customer requests, and remind the customer about his package via email. During lunch, more customers arrive; you help with printing and invoices, open a ticket for a team room that’s too hot, and respond to further requests. You earn another coffee break to relax. Early afternoon, you sit with the Community Manager to discuss next week’s networking event, write e‑invites, and create, print, and post flyers on noticeboards. A prospect joins the conversation and you share details of the center, encouraging them to join the network and attend the next event. The day ends with wrapping up a large group in meeting room 3, directing them to a nearby restaurant for a bite to eat, and ensuring everything’s tidy before leaving.
About You We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast‑changing situations
Experienced and confident using MS Office and other basic IT equipment
Legally eligible to work in the country you are applying within and at least 18 years old
What We Offer On top of a competitive total compensation package, you’ll enjoy:
Work life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 paid company holidays per calendar year (in addition to your PTO accrual)
Competitive 401(k) program, with a company match
Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
A quarterly bonus plan program, plus an hourly rate of $19.06
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
#J-18808-Ljbffr