Outbound Call Center Representative
Everblue, Huntersville, NC, United States
Note: This role is a hybrid position in Huntersville, NC that will transition from initial full time to hybrid/work from home.
Overview Empower professionals. Advance sustainability. Make a difference.
At Everblue, we help people build careers in energy efficiency and sustainability through technology solutions and program support. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future.
Everblue is seeking an Outbound Call Center Representative to help contractors and applicants navigate programs and successfully complete requirements.
In this role, you will serve as a trusted guide for applicants, helping them understand requirements, resolve issues, and resolve issues. This is not a script-reading support role. We’re looking for someone who can think critically, solve problems, and take ownership of solving our rebate program applicant's problems.
What You’ll Do Support & Escalation Management
Respond to inquiries via phone, email, live chat, and web with prompt, knowledgeable support
Help customers understand program options and eligibility
Manage complex or sensitive customer or contractor issues
Support resolution of contractor–customer disputes while ensuring program compliance
Provide clear updates on benefits, timelines, and application progress
Application Processing & Program Support
Maintain accurate CRM records including registrations, sales orders, and support requests
Review and verify documentation for completeness
Evaluate applications for program eligibility and alignment with program guidelines
Troubleshoot semi-technical issues related to platforms, credentials, and program systems
Outreach
Conduct outbound calling to applicants and past customers to provide updates and re-engage opportunities
Share customer insights with internal teams to improve programs and customer experience
Identify ways to streamline processes and enhance the customer journey
What We’re Looking For
Experience in customer support and service
Strong problem-solving skills and experience handling escalations
Experience reviewing documentation or managing application workflows
Excellent communication, empathy, and active listening skills
Comfort learning new systems and guiding users through online platforms
Detail-oriented with the ability to manage multiple priorities
Familiarity with CRM systems and Microsoft Office (Google Drive a plus)
Bachelor’s degree preferred, though relevant experience will be considered
Why Join Everblue? Mission-Driven Work
– Support programs that advance energy efficiency and sustainability nationwide.
Growth Opportunities
– Develop professionally within a growing organization supporting the clean energy workforce. This position has high opportunity for growth.
Hybrid Flexibility
– Hybrid schedule available after initial onboarding in Huntersville, NC.
Supportive Culture
– A collaborative team environment that values initiative, creativity, and humor (rubber chickens included).
Ready to make an impact? Apply today and help customers succeed while advancing Everblue’s mission.
Everblue is an equal opportunity employer. We value the diverse perspectives, experiences, and talents within our team and encourage all qualified candidates to apply.
#J-18808-Ljbffr
Overview Empower professionals. Advance sustainability. Make a difference.
At Everblue, we help people build careers in energy efficiency and sustainability through technology solutions and program support. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future.
Everblue is seeking an Outbound Call Center Representative to help contractors and applicants navigate programs and successfully complete requirements.
In this role, you will serve as a trusted guide for applicants, helping them understand requirements, resolve issues, and resolve issues. This is not a script-reading support role. We’re looking for someone who can think critically, solve problems, and take ownership of solving our rebate program applicant's problems.
What You’ll Do Support & Escalation Management
Respond to inquiries via phone, email, live chat, and web with prompt, knowledgeable support
Help customers understand program options and eligibility
Manage complex or sensitive customer or contractor issues
Support resolution of contractor–customer disputes while ensuring program compliance
Provide clear updates on benefits, timelines, and application progress
Application Processing & Program Support
Maintain accurate CRM records including registrations, sales orders, and support requests
Review and verify documentation for completeness
Evaluate applications for program eligibility and alignment with program guidelines
Troubleshoot semi-technical issues related to platforms, credentials, and program systems
Outreach
Conduct outbound calling to applicants and past customers to provide updates and re-engage opportunities
Share customer insights with internal teams to improve programs and customer experience
Identify ways to streamline processes and enhance the customer journey
What We’re Looking For
Experience in customer support and service
Strong problem-solving skills and experience handling escalations
Experience reviewing documentation or managing application workflows
Excellent communication, empathy, and active listening skills
Comfort learning new systems and guiding users through online platforms
Detail-oriented with the ability to manage multiple priorities
Familiarity with CRM systems and Microsoft Office (Google Drive a plus)
Bachelor’s degree preferred, though relevant experience will be considered
Why Join Everblue? Mission-Driven Work
– Support programs that advance energy efficiency and sustainability nationwide.
Growth Opportunities
– Develop professionally within a growing organization supporting the clean energy workforce. This position has high opportunity for growth.
Hybrid Flexibility
– Hybrid schedule available after initial onboarding in Huntersville, NC.
Supportive Culture
– A collaborative team environment that values initiative, creativity, and humor (rubber chickens included).
Ready to make an impact? Apply today and help customers succeed while advancing Everblue’s mission.
Everblue is an equal opportunity employer. We value the diverse perspectives, experiences, and talents within our team and encourage all qualified candidates to apply.
#J-18808-Ljbffr