Account Coordinator | Team Whiskey
Team Velocity Marketing, Houston, TX, United States
Account Coordinator
As an
Account Coordinator
for the Customer Success Team, you must possess superior communication skills and have working knowledge of Agency-Client relationships and processes. You will work closely with Regional Account Directors (RADs), Production, and Onboarding team members to ensure timely deliverables. You will develop and maintain a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You are driven to provide the highest level of customer service. Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results.
Note:
This is a full-time, salaried, remote position. Employee must be located within the Continental U.S., EASTERN or CENTRAL TIME ZONE preferred, but all are welcome to apply who are able to support 8:30AM-5:30PM EST business hours.
Ideal Candidate You understand integrated marketing strategies, including traditional and media. You understand urgency of deadline. You continually strive to meet or exceed expectations in all aspects of your role, from supporting client accounts to proactively contributing and collaborating with the team. You have a solid understanding of digital marketing. If you have an understanding of the Automotive Dealership Industry (Tier 3), In‑House Dealership Marketing, and/or Automotive Advertising/Agency, that’s a plus!
Responsibilities
Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo®
Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
Participate in and document Client meeting discussions and conference calls
Maintain constant communication with Account Teams on deliverables’ status and current work‑in‑progress using internal processes
Assist with resolving Client questions and needs in a timely manner
Work to problem‑solve production issues and errors; elevate issues, as needed
Understand Clients’ goals and effectively organize deliverables to ensure productive campaign resultsUpdate and maintain Clients’ Consumer Portal(s)
Learn, and maintain, knowledge of compliance and co‑op requirements for all manufacturers
Support Account Management team with additional tasks, as needed
Work ahead on client deliverables; what you know in advance, do in advance
Additional Responsibilities
Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
Continually seek ways to add value to the Client / Agency relationship
Requirements
Bachelor’s degree in Marketing, Advertising, Communications, or related field
A minimum of 0‑2 years’ professional experience
Automotive Agency, Automotive In‑House Marketing and/or Customer Service experience, preferred
Proficient in Microsoft Office
Extremely organized, task and detail‑oriented
Must be a critical thinker
Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
Demonstrated ability to proactively take ownership of projects
Ability to establish priorities and objectives
Must be flexible in a fast‑paced, ever‑changing environment
Must maintain focus and constructive behavior under pressure
Compensation This entry‑level position offers competitive compensation, commensurate with experience, starting at $48,000 annually. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
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Account Coordinator
for the Customer Success Team, you must possess superior communication skills and have working knowledge of Agency-Client relationships and processes. You will work closely with Regional Account Directors (RADs), Production, and Onboarding team members to ensure timely deliverables. You will develop and maintain a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You are driven to provide the highest level of customer service. Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results.
Note:
This is a full-time, salaried, remote position. Employee must be located within the Continental U.S., EASTERN or CENTRAL TIME ZONE preferred, but all are welcome to apply who are able to support 8:30AM-5:30PM EST business hours.
Ideal Candidate You understand integrated marketing strategies, including traditional and media. You understand urgency of deadline. You continually strive to meet or exceed expectations in all aspects of your role, from supporting client accounts to proactively contributing and collaborating with the team. You have a solid understanding of digital marketing. If you have an understanding of the Automotive Dealership Industry (Tier 3), In‑House Dealership Marketing, and/or Automotive Advertising/Agency, that’s a plus!
Responsibilities
Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo®
Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
Participate in and document Client meeting discussions and conference calls
Maintain constant communication with Account Teams on deliverables’ status and current work‑in‑progress using internal processes
Assist with resolving Client questions and needs in a timely manner
Work to problem‑solve production issues and errors; elevate issues, as needed
Understand Clients’ goals and effectively organize deliverables to ensure productive campaign resultsUpdate and maintain Clients’ Consumer Portal(s)
Learn, and maintain, knowledge of compliance and co‑op requirements for all manufacturers
Support Account Management team with additional tasks, as needed
Work ahead on client deliverables; what you know in advance, do in advance
Additional Responsibilities
Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
Continually seek ways to add value to the Client / Agency relationship
Requirements
Bachelor’s degree in Marketing, Advertising, Communications, or related field
A minimum of 0‑2 years’ professional experience
Automotive Agency, Automotive In‑House Marketing and/or Customer Service experience, preferred
Proficient in Microsoft Office
Extremely organized, task and detail‑oriented
Must be a critical thinker
Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
Demonstrated ability to proactively take ownership of projects
Ability to establish priorities and objectives
Must be flexible in a fast‑paced, ever‑changing environment
Must maintain focus and constructive behavior under pressure
Compensation This entry‑level position offers competitive compensation, commensurate with experience, starting at $48,000 annually. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
#J-18808-Ljbffr