Sales Support Director
Resideo, Melville, NY, United States
Overview
Job Description The P&S Director, Sales Administration is responsible for providing enterprise-level leadership for the Sales Operations function, overseeing multiple disciplines that support revenue execution, sales effectiveness, analytics, systems, enablement, and operational rigor. This role serves as a business partner to Sales, Marketing, Pricing, Finance, IT, and Executive Leadership, driving scalable processes, data integrity, and continuous improvement across the global sales organization. The role leads a multi-disciplinary organization of approximately 32 employees across six core Sales Operations functions, with accountability for governance, prioritization, and operational excellence.
Job Duties
Sales Administration Leadership:
Provide overall leadership and direction for global Sales Administration functions; build a high-performing, customer-focused organization through talent development, coaching, and succession planning; partner closely with Sales Leadership, Finance, Legal, IT, and Marketing to ensure alignment and execution.
CRM, CPQ & Sales Technology:
Provide leadership oversight for global CRM (Salesforce) and CPQ strategy, adoption, and continuous improvement; champion platform hygiene, data integrity, and operational rigor; lead AI initiatives across the Sales Ops technology stack as AI Champion; partner with IT and business stakeholders on solution design, rollout, and governance (e.g., Agentforce, Tableau-SFDC integration, Pros.ai, Copilot for Sales).
Sales Compensation & Incentives:
Provide leadership and governance for global sales compensation administration and design; drive modernization efforts, including reducing manual processes and improving real-time reporting and insights; oversee compensation curve management, quota design inputs, and long-term incentive system roadmap development.
Sales Enablement & Methodology:
Oversee sales enablement platforms and processes, including training, tool adoption, and content management; drive adoption of standardized sales methodologies and CRM rigor; partner with Marketing and regional Sales leadership to improve effectiveness and consistency.
Customer Programs, Rebates & Trade Support:
Oversee customer programs, rebates, trade programs, and special pricing administration; lead change management tied to technology transformation and sunset of legacy processes; ensure effective operating models between Sales Ops, Pricing, and Finance; drive ownership mindset and accountability within the function.
Channel & Sales Data & Analytics:
Lead global sales and channel data strategy, including POS, inventory, insights, and analytics; oversee Snowflake migration, Tableau integrations, and advanced reporting capabilities; develop distributor POS and inventory data insights and reporting that lead to actionable activities to increase sales; elevate data maturity and create “full-circle” performance visibility for leadership.
Sales Support:
Provide managerial oversight for Sales Support team located in Mexico to manage Special pricing, Quotes & Agreements; Claims, Credits & Post-Sale Pricing Resolution; Marketing-related support in Pro+ for promotions and Marketing Development Funds request processing.
Executive Programs & Governance:
Own Sales Operations deliverables for Monthly Management Operating Reviews (MORs); support President’s Club (business ownership, budgeting, content); support Sales Kickoff (SKO) planning and execution; provide weekly Top-3 reporting and executive communications.
Leadership & Collaboration:
Act as a trusted advisor to senior leadership, delivering concise, data-driven insights; build and retain a high-performing global Sales Operations leadership team; strengthen cross-functional partnerships with Sales, Marketing, Pricing, Finance, HR, Legal, and IT; drive consistent operating models while remaining responsive to regional business needs.
You Must Have
10+ years of progressive experience in Sales Operations, Commercial Excellence, or related functions
5+ years of people leadership experience managing multi-disciplinary teams
Deep experience with CRM (Salesforce), sales analytics, and compensation operations
Proven ability to lead large, complex, cross-functional initiatives
Strong executive communication and stakeholder management skills
We Value
Experience leading global or matrixed organizations
Exposure to AI-enabled sales tools and advanced analytics platforms
Change management experience in transforming sales processes and technology
Strategic thinking and execution
Strong presence and influence
Data-driven decision-maker with strong analytical skills
Ability to operate effectively in a fast-paced, global matrix organization
Change leadership and operational discipline
Strong “say-do” accountability mindset
About Us Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Upon separation, both companies will operate independently. The spin-off is targeted for completion in the second half of 2026.
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across HVAC, security, fire, electrical, and home comfort markets. Learn more at www.resideo.com.
Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable EEO regulations, refer to the EEO poster and related notices. Resideo complies with applicable equal employment laws in all countries where we do business. If you require a reasonable accommodation to apply for a job, please use the Contact Us form for assistance.
Job Info Job Identification: 18110 Job Category: Sales Support Posting Date: 2026-04-09 Job Schedule: Full time Locations: 1985 Douglas Drive North, Golden Valley, MN 55422; 275 Broadhollow Road Suite 400, Melville, NY 11747 (Hybrid)
Incentive Eligible: RBP Business: Resideo
Hiring Salary Range: USD 168,200 to 250,940 per year, varies by location. Example ranges for Melville, NY and New York City, NY; base pay determined by market conditions, skills, and experience.
Incentive Eligible (RBP): This position is eligible for a performance-based bonus of up to 0% of the annual base salary. Bonus is contingent on individual and company performance.
Benefits: Resideo provides comprehensive benefits including life and health insurance, 401k, vacation and holidays, and more.
US Visa Sponsorship Eligibility: This position is not eligible for US visa sponsorship.
#J-18808-Ljbffr
Job Description The P&S Director, Sales Administration is responsible for providing enterprise-level leadership for the Sales Operations function, overseeing multiple disciplines that support revenue execution, sales effectiveness, analytics, systems, enablement, and operational rigor. This role serves as a business partner to Sales, Marketing, Pricing, Finance, IT, and Executive Leadership, driving scalable processes, data integrity, and continuous improvement across the global sales organization. The role leads a multi-disciplinary organization of approximately 32 employees across six core Sales Operations functions, with accountability for governance, prioritization, and operational excellence.
Job Duties
Sales Administration Leadership:
Provide overall leadership and direction for global Sales Administration functions; build a high-performing, customer-focused organization through talent development, coaching, and succession planning; partner closely with Sales Leadership, Finance, Legal, IT, and Marketing to ensure alignment and execution.
CRM, CPQ & Sales Technology:
Provide leadership oversight for global CRM (Salesforce) and CPQ strategy, adoption, and continuous improvement; champion platform hygiene, data integrity, and operational rigor; lead AI initiatives across the Sales Ops technology stack as AI Champion; partner with IT and business stakeholders on solution design, rollout, and governance (e.g., Agentforce, Tableau-SFDC integration, Pros.ai, Copilot for Sales).
Sales Compensation & Incentives:
Provide leadership and governance for global sales compensation administration and design; drive modernization efforts, including reducing manual processes and improving real-time reporting and insights; oversee compensation curve management, quota design inputs, and long-term incentive system roadmap development.
Sales Enablement & Methodology:
Oversee sales enablement platforms and processes, including training, tool adoption, and content management; drive adoption of standardized sales methodologies and CRM rigor; partner with Marketing and regional Sales leadership to improve effectiveness and consistency.
Customer Programs, Rebates & Trade Support:
Oversee customer programs, rebates, trade programs, and special pricing administration; lead change management tied to technology transformation and sunset of legacy processes; ensure effective operating models between Sales Ops, Pricing, and Finance; drive ownership mindset and accountability within the function.
Channel & Sales Data & Analytics:
Lead global sales and channel data strategy, including POS, inventory, insights, and analytics; oversee Snowflake migration, Tableau integrations, and advanced reporting capabilities; develop distributor POS and inventory data insights and reporting that lead to actionable activities to increase sales; elevate data maturity and create “full-circle” performance visibility for leadership.
Sales Support:
Provide managerial oversight for Sales Support team located in Mexico to manage Special pricing, Quotes & Agreements; Claims, Credits & Post-Sale Pricing Resolution; Marketing-related support in Pro+ for promotions and Marketing Development Funds request processing.
Executive Programs & Governance:
Own Sales Operations deliverables for Monthly Management Operating Reviews (MORs); support President’s Club (business ownership, budgeting, content); support Sales Kickoff (SKO) planning and execution; provide weekly Top-3 reporting and executive communications.
Leadership & Collaboration:
Act as a trusted advisor to senior leadership, delivering concise, data-driven insights; build and retain a high-performing global Sales Operations leadership team; strengthen cross-functional partnerships with Sales, Marketing, Pricing, Finance, HR, Legal, and IT; drive consistent operating models while remaining responsive to regional business needs.
You Must Have
10+ years of progressive experience in Sales Operations, Commercial Excellence, or related functions
5+ years of people leadership experience managing multi-disciplinary teams
Deep experience with CRM (Salesforce), sales analytics, and compensation operations
Proven ability to lead large, complex, cross-functional initiatives
Strong executive communication and stakeholder management skills
We Value
Experience leading global or matrixed organizations
Exposure to AI-enabled sales tools and advanced analytics platforms
Change management experience in transforming sales processes and technology
Strategic thinking and execution
Strong presence and influence
Data-driven decision-maker with strong analytical skills
Ability to operate effectively in a fast-paced, global matrix organization
Change leadership and operational discipline
Strong “say-do” accountability mindset
About Us Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Upon separation, both companies will operate independently. The spin-off is targeted for completion in the second half of 2026.
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across HVAC, security, fire, electrical, and home comfort markets. Learn more at www.resideo.com.
Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable EEO regulations, refer to the EEO poster and related notices. Resideo complies with applicable equal employment laws in all countries where we do business. If you require a reasonable accommodation to apply for a job, please use the Contact Us form for assistance.
Job Info Job Identification: 18110 Job Category: Sales Support Posting Date: 2026-04-09 Job Schedule: Full time Locations: 1985 Douglas Drive North, Golden Valley, MN 55422; 275 Broadhollow Road Suite 400, Melville, NY 11747 (Hybrid)
Incentive Eligible: RBP Business: Resideo
Hiring Salary Range: USD 168,200 to 250,940 per year, varies by location. Example ranges for Melville, NY and New York City, NY; base pay determined by market conditions, skills, and experience.
Incentive Eligible (RBP): This position is eligible for a performance-based bonus of up to 0% of the annual base salary. Bonus is contingent on individual and company performance.
Benefits: Resideo provides comprehensive benefits including life and health insurance, 401k, vacation and holidays, and more.
US Visa Sponsorship Eligibility: This position is not eligible for US visa sponsorship.
#J-18808-Ljbffr