Senior Director, Cloud Operations
Greenway Health, Tampa, FL, United States
The Director, Cloud Operations leads cloud operations and production support functions, ensuring system reliability, performance, and operational efficiency. This role is responsible for stabilizing and improving production environments while driving operational discipline, automation, and measurable service improvements. May also lead targeted transformation initiatives where foundational capabilities or processes need to be established.
Essential Duties & Responsibilities Production Operations & Support
Own end-to-end production support across all customer-facing and internal platforms
Ensure high availability, performance, and recoverability of systems
Establish and enforce incident management, problem management, and change control disciplines
Drive measurable improvements in uptime, MTTR, and change success rates
Cloud & Infrastructure Leadership
Lead multi-cloud and/or hybrid cloud operations strategy
Ensure secure, scalable, and cost-optimized infrastructure environments
Drive infrastructure automation and Infrastructure-as-Code adoption
Oversee capacity planning, performance optimization, and resiliency engineering
Systems Engineering & Networking
Oversee systems engineering standards, patching, configuration management, and platform lifecycle management
Lead enterprise networking strategy, reliability, and modernization initiatives
Reduce single points of failure and operational risk exposure
Operational Excellence & Transformation
Build and mature SRE and observability practices
Implement monitoring, alerting, and automation frameworksEstablish operational KPIs and executive dashboards
Partner cross-functionally with Engineering, Security, and Product teams to improve production readiness
Leadership & Culture
Build, mentor, and retain a high-performing operations organization
Establish clear accountability, ownership, and performance standards
Foster a culture of urgency, collaboration, and continuous improvement
Education And Experience
Bachelor’s degree or equivalent experience
Eight (8) to Twelve (12)+ years of experience in cloud, infrastructure, or operations, systems engineering, or production operations
Three (3) to five (5)+ years of people leadership experience
Experience leading enterprise-scale cloud environments
Experience leading transformation or large-scale operational change
Deep expertise in AWS, Azure, or hybrid environments
Experience leading production support and cloud environments at scale
Experience improving operational stability, service performance, and automation practices
Knowledge, Skills, And Abilities
Knowledge of cloud infrastructure, production operations, and platform support
Knowledge of incident, problem, and change management disciplinesKnowledge of systems engineering, networking, observability, and Infrastructure-as-Code practices
Skill in leading teams, driving operational improvements, and managing cross-functional partnerships
Ability to improve reliability, performance, and operational discipline in a fast-paced environment
Work Environment/Physical Demands
While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday
This role requires that one can sit and regularly type on a keyboard the majority of the workday
This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as incoming and outgoing communications via the computer and/or mobile devices
The role necessitates the ability to listen and speak clearly to customers and other associates
Benefits
Competitive pay
Medical, dental and vision benefits
Matching 401(k)
Generous paid time-off programs
Education reimbursement
Growth potential for your career
Corporate discounts
Disclaimer Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.
While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement. Our corporate office is located at 4301 Boy Scout Blvd, Tampa, FL 33607. Please consider your proximity to this location when applying.
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Essential Duties & Responsibilities Production Operations & Support
Own end-to-end production support across all customer-facing and internal platforms
Ensure high availability, performance, and recoverability of systems
Establish and enforce incident management, problem management, and change control disciplines
Drive measurable improvements in uptime, MTTR, and change success rates
Cloud & Infrastructure Leadership
Lead multi-cloud and/or hybrid cloud operations strategy
Ensure secure, scalable, and cost-optimized infrastructure environments
Drive infrastructure automation and Infrastructure-as-Code adoption
Oversee capacity planning, performance optimization, and resiliency engineering
Systems Engineering & Networking
Oversee systems engineering standards, patching, configuration management, and platform lifecycle management
Lead enterprise networking strategy, reliability, and modernization initiatives
Reduce single points of failure and operational risk exposure
Operational Excellence & Transformation
Build and mature SRE and observability practices
Implement monitoring, alerting, and automation frameworksEstablish operational KPIs and executive dashboards
Partner cross-functionally with Engineering, Security, and Product teams to improve production readiness
Leadership & Culture
Build, mentor, and retain a high-performing operations organization
Establish clear accountability, ownership, and performance standards
Foster a culture of urgency, collaboration, and continuous improvement
Education And Experience
Bachelor’s degree or equivalent experience
Eight (8) to Twelve (12)+ years of experience in cloud, infrastructure, or operations, systems engineering, or production operations
Three (3) to five (5)+ years of people leadership experience
Experience leading enterprise-scale cloud environments
Experience leading transformation or large-scale operational change
Deep expertise in AWS, Azure, or hybrid environments
Experience leading production support and cloud environments at scale
Experience improving operational stability, service performance, and automation practices
Knowledge, Skills, And Abilities
Knowledge of cloud infrastructure, production operations, and platform support
Knowledge of incident, problem, and change management disciplinesKnowledge of systems engineering, networking, observability, and Infrastructure-as-Code practices
Skill in leading teams, driving operational improvements, and managing cross-functional partnerships
Ability to improve reliability, performance, and operational discipline in a fast-paced environment
Work Environment/Physical Demands
While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday
This role requires that one can sit and regularly type on a keyboard the majority of the workday
This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as incoming and outgoing communications via the computer and/or mobile devices
The role necessitates the ability to listen and speak clearly to customers and other associates
Benefits
Competitive pay
Medical, dental and vision benefits
Matching 401(k)
Generous paid time-off programs
Education reimbursement
Growth potential for your career
Corporate discounts
Disclaimer Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.
While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement. Our corporate office is located at 4301 Boy Scout Blvd, Tampa, FL 33607. Please consider your proximity to this location when applying.
#J-18808-Ljbffr