Salesforce Support Desk Specialist I - Hybrid
Powerhouse Institute, Inc., Gaithersburg, MD, United States
Salesforce Support Desk Specialist I - Hybrid
Gaithersburg / Rockville MD Area
Full-time
Description NOTE:
This opportunity is open to full-time employment, C2C, or 1099 engagements (no third-party agencies, please). The candidate
MUST
be authorized to work in the United States without sponsorship. This is a hybrid role, and candidate must be local to the Gaithersburg / Rockville MD area, and available to be on-site 60%.
Daily Responsibilities
Provide Tier 1 support for end-user support requests and escalate to Tier 2, development and operations teams when appropriate.
Provide responsive, consistent, and reliable support to a customer base that provides mission critical support.
Log all support requests from phone calls, emails, and walkups into designated system.
Perform system administration and user management tasks such as resolving access issues.
Requirements
Must be authorized to work in the United States without requiring sponsorship.
Candidate must be local to the Gaithersburg / Rockville MD area to be on-site 60% of the week.
Must have 2+ years of hands‑on Salesforce CRM experience.
2+ years in a helpdesk/support role, preferably supporting Salesforce.
Strong analytical and problem‑solving skills.
Good attention to detail and ability in documenting all support requests to escalate to Tier 2 and above if necessary.
Good customer service skills are required.
BA/BS degree in Computer Science or related field.
Salesforce certification(s) is a PLUS.
Benefits
Health Insurance Plans (Medical, Rx, Dental, and Vision – Open Access)
Long Term and Short-Term Disability (Company Paid Benefit)
Life Insurance (Company Paid Benefit)
Employee Assistance Program (EAP)
Generous Paid Time Off (PTO)
Paid Holidays
Voluntary Life and AD&D Insurance
Discount Programs for Consumer Products and Wellness Services
Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
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Full-time
Description NOTE:
This opportunity is open to full-time employment, C2C, or 1099 engagements (no third-party agencies, please). The candidate
MUST
be authorized to work in the United States without sponsorship. This is a hybrid role, and candidate must be local to the Gaithersburg / Rockville MD area, and available to be on-site 60%.
Daily Responsibilities
Provide Tier 1 support for end-user support requests and escalate to Tier 2, development and operations teams when appropriate.
Provide responsive, consistent, and reliable support to a customer base that provides mission critical support.
Log all support requests from phone calls, emails, and walkups into designated system.
Perform system administration and user management tasks such as resolving access issues.
Requirements
Must be authorized to work in the United States without requiring sponsorship.
Candidate must be local to the Gaithersburg / Rockville MD area to be on-site 60% of the week.
Must have 2+ years of hands‑on Salesforce CRM experience.
2+ years in a helpdesk/support role, preferably supporting Salesforce.
Strong analytical and problem‑solving skills.
Good attention to detail and ability in documenting all support requests to escalate to Tier 2 and above if necessary.
Good customer service skills are required.
BA/BS degree in Computer Science or related field.
Salesforce certification(s) is a PLUS.
Benefits
Health Insurance Plans (Medical, Rx, Dental, and Vision – Open Access)
Long Term and Short-Term Disability (Company Paid Benefit)
Life Insurance (Company Paid Benefit)
Employee Assistance Program (EAP)
Generous Paid Time Off (PTO)
Paid Holidays
Voluntary Life and AD&D Insurance
Discount Programs for Consumer Products and Wellness Services
Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
#J-18808-Ljbffr