Associate Director, Field Tools - Psych & Migraine
AbbVie, Mettawa, IL, United States
Associate Director, Field Tools, Psych & Migraine (CNS)
The Associate Director, Field Tools, Psych & Migraine (CNS) is responsible for all aspects of the suite of tools provided to the field, including but not limited to planning, resourcing, strategy, implementation, socialization, and training. The ability to influence without authority across a wide array of stakeholders will be key to meeting the unique needs of each business in a timely manner. These stakeholders start with Sales Leadership, but also include Marketing, Commercial Operations, IT, Training, OEC, Legal, Med/Reg, and peers in the APEX group. The role focuses on design, deployment, training, communications, and management of the Field Tools, while also leading continuous development and maintaining a strong team focus.
Key Responsibilities
Partnership:
Must build and foster strong business relationships with sales leadership to ensure that the voice of the customer is always a key consideration in the development, support, maintenance, and enhancement of field tools. Must also choreograph cross‑functional stakeholders to ensure that the suite of Field Tools is consistent with brand strategy and delivering on the objectives of each respective tool.
System Management:
Work closely with key Business, IT, OEC, Regulatory, and Legal stakeholders to ensure business requirements are well defined and approved. Demonstrates subject‑matter expertise regarding AbbVie business rules, processes, and all field tools. Proactively recommends improvements to streamline current processes and reduce cycle time.
Project Management:
Develop project plans that integrate and align with cross‑departmental processes and dependencies. Collaborate with internal teams on data methodology, approach, framing, enhancements, field feedback, and new requests. Proactively identify efficiencies, mitigate risks, manage customer priorities, and deliver solutions to improve field force effectiveness.
Strategic Planning:
Influence internal and external stakeholders to define long‑range strategic plans for field tools that employ an enterprise mindset while also driving field effectiveness. Infuse a customer focused mindset to deliver solutions and/or reduce current offerings thus ensuring field teams have everything they need to succeed.
Communications and Training:
Identify training/education and communication opportunities to pull through system adoption and usage. Effectively communicate the deployment of updates, enhancements, and launches. Participate in sales force calls, provide support during field meetings, construct and lead field tool task forces, and present system capabilities to key internal stakeholders.
Customer Relationship Management:
Create and maintain a wide and deep network of relationships across senior sales stakeholders including VPs, Sales Directors, Analytics leadership, and the Field Planning & Analytics Team. Viewed as a trusted partner with established credibility with field sales management and functional support teams.
Leadership and People Management:
Will manage one direct report, with the goal of gaining another headcount in time. Coaching, mentoring, and providing timely feedback to highlight successes and address areas of opportunity are critical. Provide clear goals and expectations that empower the team to address stakeholder needs with an enterprise mindset.
Qualifications
BA/BS degree required or equivalent experience, advanced degree preferred
5+ years of pharmaceutical or relevant experience
Motivate a team toward a shared purpose via leadership skills
Cross-functional collaboration
Ability to influence without authority
Excellent judgment and decision-making skills
Proven communication skills from peer interactions to direct report feedback to executive presentations
Excellent written, verbal, and presentation skills
Proficiency with Microsoft PowerPoint and Excel
Ability to clearly and confidently articulate complex and difficult concepts
Confidence developing and delivering training and communications
Excellent business acumen
Understanding and experience working directly with pharmaceutical sales data sources
Ability to thrive in a matrixed environment
Willingness to innovate, adapt, and solve problems
Results-oriented
Project management skills to meet and exceed agreed upon timelines
Additional Information
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
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Key Responsibilities
Partnership:
Must build and foster strong business relationships with sales leadership to ensure that the voice of the customer is always a key consideration in the development, support, maintenance, and enhancement of field tools. Must also choreograph cross‑functional stakeholders to ensure that the suite of Field Tools is consistent with brand strategy and delivering on the objectives of each respective tool.
System Management:
Work closely with key Business, IT, OEC, Regulatory, and Legal stakeholders to ensure business requirements are well defined and approved. Demonstrates subject‑matter expertise regarding AbbVie business rules, processes, and all field tools. Proactively recommends improvements to streamline current processes and reduce cycle time.
Project Management:
Develop project plans that integrate and align with cross‑departmental processes and dependencies. Collaborate with internal teams on data methodology, approach, framing, enhancements, field feedback, and new requests. Proactively identify efficiencies, mitigate risks, manage customer priorities, and deliver solutions to improve field force effectiveness.
Strategic Planning:
Influence internal and external stakeholders to define long‑range strategic plans for field tools that employ an enterprise mindset while also driving field effectiveness. Infuse a customer focused mindset to deliver solutions and/or reduce current offerings thus ensuring field teams have everything they need to succeed.
Communications and Training:
Identify training/education and communication opportunities to pull through system adoption and usage. Effectively communicate the deployment of updates, enhancements, and launches. Participate in sales force calls, provide support during field meetings, construct and lead field tool task forces, and present system capabilities to key internal stakeholders.
Customer Relationship Management:
Create and maintain a wide and deep network of relationships across senior sales stakeholders including VPs, Sales Directors, Analytics leadership, and the Field Planning & Analytics Team. Viewed as a trusted partner with established credibility with field sales management and functional support teams.
Leadership and People Management:
Will manage one direct report, with the goal of gaining another headcount in time. Coaching, mentoring, and providing timely feedback to highlight successes and address areas of opportunity are critical. Provide clear goals and expectations that empower the team to address stakeholder needs with an enterprise mindset.
Qualifications
BA/BS degree required or equivalent experience, advanced degree preferred
5+ years of pharmaceutical or relevant experience
Motivate a team toward a shared purpose via leadership skills
Cross-functional collaboration
Ability to influence without authority
Excellent judgment and decision-making skills
Proven communication skills from peer interactions to direct report feedback to executive presentations
Excellent written, verbal, and presentation skills
Proficiency with Microsoft PowerPoint and Excel
Ability to clearly and confidently articulate complex and difficult concepts
Confidence developing and delivering training and communications
Excellent business acumen
Understanding and experience working directly with pharmaceutical sales data sources
Ability to thrive in a matrixed environment
Willingness to innovate, adapt, and solve problems
Results-oriented
Project management skills to meet and exceed agreed upon timelines
Additional Information
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
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