Director of Business Process Improvement
Konica Minolta Business Solutions Canada, Ramsey, NJ, United States
Overview
The Director of Business Process Improvement at Konica Minolta drives operational efficiency and effectiveness within the organization. This role is based at Corporate Headquarters in Ramsey, NJ and follows a hybrid schedule, with onsite work Monday–Thursday and remote work on Fridays.
A successful candidate will increase operational efficiency and productivity, reduce processing time and errors, achieve cost savings through process optimization, and improve customer satisfaction and quality scores.
Responsibilities
Lead the development and implementation of business process improvement strategies and initiatives.
Identify areas for improvement in existing processes and workflows and recommend solutions to optimize efficiency, productivity, and quality.
Lead cross‑functional working groups to gather insights, conduct process assessments, and identify opportunities for process improvement.
Develop new and improve existing process documentation, including standard operating procedures (SOPs), guidelines, and best practices.
Drive process change management efforts, ensuring smooth transitions and effective adoption of new processes.
Monitor and analyze process metrics and performance indicators to identify trends, issues, and areas for further improvement.
Conduct regular process audits and assessments to ensure compliance with internal policies, industry regulations, and quality standards.
Lead a team of process improvement professionals, providing guidance, coaching, and support as needed.
Qualifications
Bachelor's degree in Business Administration, Operations Management, or a related field.
8+ years of experience in business process improvement or related roles.
3+ years of experience managing others.
Salesforce experience with a strong emphasis on process improvement, workflow optimization, and operational efficiency preferred.
Six Sigma certification preferred.
Proven track record of successfully driving and implementing process improvement initiatives.
Strong analytical and problem‑solving skills, with the ability to identify root causes and develop effective solutions.
Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels.
Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
Knowledge of process improvement methodologies, such as Lean Six Sigma.
Equal Employment Opportunity Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
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A successful candidate will increase operational efficiency and productivity, reduce processing time and errors, achieve cost savings through process optimization, and improve customer satisfaction and quality scores.
Responsibilities
Lead the development and implementation of business process improvement strategies and initiatives.
Identify areas for improvement in existing processes and workflows and recommend solutions to optimize efficiency, productivity, and quality.
Lead cross‑functional working groups to gather insights, conduct process assessments, and identify opportunities for process improvement.
Develop new and improve existing process documentation, including standard operating procedures (SOPs), guidelines, and best practices.
Drive process change management efforts, ensuring smooth transitions and effective adoption of new processes.
Monitor and analyze process metrics and performance indicators to identify trends, issues, and areas for further improvement.
Conduct regular process audits and assessments to ensure compliance with internal policies, industry regulations, and quality standards.
Lead a team of process improvement professionals, providing guidance, coaching, and support as needed.
Qualifications
Bachelor's degree in Business Administration, Operations Management, or a related field.
8+ years of experience in business process improvement or related roles.
3+ years of experience managing others.
Salesforce experience with a strong emphasis on process improvement, workflow optimization, and operational efficiency preferred.
Six Sigma certification preferred.
Proven track record of successfully driving and implementing process improvement initiatives.
Strong analytical and problem‑solving skills, with the ability to identify root causes and develop effective solutions.
Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels.
Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
Knowledge of process improvement methodologies, such as Lean Six Sigma.
Equal Employment Opportunity Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
#J-18808-Ljbffr