Senior Lifecycle Marketing Manager
Uphold, New York, NY, United States
Overview
Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking, and investments. Offering Consumer Services, Business Services, and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries. This is a hybrid role based in New York, with an expectation of in-office presence weekly. Responsibilities
Support the growth of Uphold’s monthly transacting customers and drive sustained customer activity. Increase transaction volume and frequency among existing users. Increase product adoption across Uphold products and features. Improve customer lifetime value (LTV) through targeted retention efforts. Reduce churn and customer dormancy rates. Create and implement re-engagement strategies to activate dormant users. Design customer journeys tailored to different segments. Refine personalization, behavioral triggers, and campaign strategies. Implement a structured approach to customer retention aligned with lifecycle stages and segment value. Contribute to the continued development of a high-performing, data-driven, and iterative lifecycle marketing team. Qualifications
7+ years of experience in lifecycle marketing, retention, CRM, or campaign management, ideally in B2C fintech, crypto, trading platforms, or scaled consumer tech. Demonstrated success designing and executing lifecycle programs that improve retention and engagement. Strong analytical mindset with experience in cohort analysis, segmentation, and experimentation. Skilled at collaborating cross-functionally in dynamic environments. Comfortable working in a fast-paced, results-driven environment. Empathy for users and a passion for building engaging, value-driven experiences. Prior experience in crypto or multi-asset finance is a strong plus but not required. Benefits
Annual bonus program based on individual, team and company performance. Home office stipend for a productive setup. Generous PTO, healthcare, and employee assistance programs. Engaging events and celebrations. Well-stocked office kitchen with a foodie culture. Join us to grow, innovate, and contribute meaningfully. Be part of our talented team. Salary: $150K + Bonus + Benefits EEOC Employer. We\'re proud to be an Equal Opportunity Employer and we celebrate our employees\' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us better.
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Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking, and investments. Offering Consumer Services, Business Services, and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries. This is a hybrid role based in New York, with an expectation of in-office presence weekly. Responsibilities
Support the growth of Uphold’s monthly transacting customers and drive sustained customer activity. Increase transaction volume and frequency among existing users. Increase product adoption across Uphold products and features. Improve customer lifetime value (LTV) through targeted retention efforts. Reduce churn and customer dormancy rates. Create and implement re-engagement strategies to activate dormant users. Design customer journeys tailored to different segments. Refine personalization, behavioral triggers, and campaign strategies. Implement a structured approach to customer retention aligned with lifecycle stages and segment value. Contribute to the continued development of a high-performing, data-driven, and iterative lifecycle marketing team. Qualifications
7+ years of experience in lifecycle marketing, retention, CRM, or campaign management, ideally in B2C fintech, crypto, trading platforms, or scaled consumer tech. Demonstrated success designing and executing lifecycle programs that improve retention and engagement. Strong analytical mindset with experience in cohort analysis, segmentation, and experimentation. Skilled at collaborating cross-functionally in dynamic environments. Comfortable working in a fast-paced, results-driven environment. Empathy for users and a passion for building engaging, value-driven experiences. Prior experience in crypto or multi-asset finance is a strong plus but not required. Benefits
Annual bonus program based on individual, team and company performance. Home office stipend for a productive setup. Generous PTO, healthcare, and employee assistance programs. Engaging events and celebrations. Well-stocked office kitchen with a foodie culture. Join us to grow, innovate, and contribute meaningfully. Be part of our talented team. Salary: $150K + Bonus + Benefits EEOC Employer. We\'re proud to be an Equal Opportunity Employer and we celebrate our employees\' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us better.
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