Director, Data Analysis - Card Customer Management Platforms
Capital One, Richmond, VA, United States
Director, Data Analysis - Card Customer Management Platforms
As Capital One continues to mature its Business Intelligence and Analytical capabilities, we are seeking a dynamic, high-performing Director, Data Analytics to lead its adoption of Big Data tools and other developing data technologies, both proprietary and open source. This position will have a significant impact on the business, so we are seeking someone who can take charge, think big, and deliver on their commitments.
Team Description As the Director of Data Analysis for the Customer Management Platforms team in card, you will play a critical role in preserving Capital One’s regulatory compliance and the optimization and delivery of the highest value credit strategies in the company. In this role, you will manage a large team responsible for the risk management, accurate execution and execution optimization, and data management for a wide variety of underwriting programs. An ideal candidate will excel in people leadership for large organizations, possess a risk- and execution-oriented mindset that leaves no room for customer-facing mistakes, and the strategic muscle to shape the broader organization’s risk posture and processes in a period of rapid change.
Responsibilities
Leading the Customer Management platform’s data, risk, and operations team in US Card
Own the efficient and effective delivery of Card’s credit limit management programs
Oversee the risk management activities for card’s core decisioning software
Defining the strategy and risk management framework for the future of our decisioning platform
Driving a strategic pivot for an operations-oriented subset of the team to providing data solutions for our internal customers
Leading governance of our data assets, including development of a governance plan and structure
Reporting on data analysis activities to partner groups, incorporating novel reporting and data visualization techniques
Partnering with diverse stakeholders (from Analysts to Executives) to deliver horizontally and vertically
Actively championing the usage and adoption of data tools and solutions across the entire US Card Data Analyst community
Working in an agile fashion, managing the set and capacity for the team
Key Accountabilities
Partner with various engineering and enterprise functions in adopting and informing data flow standards across ingestion, transformation, access and publishing
Driving data source and tool innovations based on stakeholder data needs, including adoption of cloud native technologies
Development of a program to train and enhance associate skill sets and actively championing the usage and adoption of data tools and solutions across the entire RDB Data Analyst community
Lead the ongoing migration from an on-premise implementation to a cloud based (AWS) implementation
Strategic orientation in their ability to define roadmaps in an incremental way to support business goals
Basic Qualifications
Bachelor’s Degree plus at least 9 years of experience in data analytics, or Master’s Degree plus at least 7 years of experience in data analytics, or PhD plus at least 4 years of experience in data analytics
At least 5 years of Professional Data Analysis experience
At least 5 years of People Management experience
At least 2 years of Big Data technology experience
At least 2 years of Data Visualization experience
Preferred Qualifications
Master’s Degree
10+ years of Professional Data Analysis experience
5+ years of Big Data experience (AWS and Spark)
5+ years of cloud native (AWS) data processing experience
5+ years of Process Management experience
5+ years of Project Management experience
5+ years of experience with Python
5+ years of Data Governance experience
2+ years of experience with streaming data technologies (Kafka, Flink, Spark streaming)
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
This role is Hybrid, with associates expected to consistently spend three days per week in the office.
Salary McLean, VA: $230,400 - $263,000 for Director, Data Analysis
Richmond, VA: $209,500 - $239,100 for Director, Data Analysis
Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Legal Statements No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.
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Team Description As the Director of Data Analysis for the Customer Management Platforms team in card, you will play a critical role in preserving Capital One’s regulatory compliance and the optimization and delivery of the highest value credit strategies in the company. In this role, you will manage a large team responsible for the risk management, accurate execution and execution optimization, and data management for a wide variety of underwriting programs. An ideal candidate will excel in people leadership for large organizations, possess a risk- and execution-oriented mindset that leaves no room for customer-facing mistakes, and the strategic muscle to shape the broader organization’s risk posture and processes in a period of rapid change.
Responsibilities
Leading the Customer Management platform’s data, risk, and operations team in US Card
Own the efficient and effective delivery of Card’s credit limit management programs
Oversee the risk management activities for card’s core decisioning software
Defining the strategy and risk management framework for the future of our decisioning platform
Driving a strategic pivot for an operations-oriented subset of the team to providing data solutions for our internal customers
Leading governance of our data assets, including development of a governance plan and structure
Reporting on data analysis activities to partner groups, incorporating novel reporting and data visualization techniques
Partnering with diverse stakeholders (from Analysts to Executives) to deliver horizontally and vertically
Actively championing the usage and adoption of data tools and solutions across the entire US Card Data Analyst community
Working in an agile fashion, managing the set and capacity for the team
Key Accountabilities
Partner with various engineering and enterprise functions in adopting and informing data flow standards across ingestion, transformation, access and publishing
Driving data source and tool innovations based on stakeholder data needs, including adoption of cloud native technologies
Development of a program to train and enhance associate skill sets and actively championing the usage and adoption of data tools and solutions across the entire RDB Data Analyst community
Lead the ongoing migration from an on-premise implementation to a cloud based (AWS) implementation
Strategic orientation in their ability to define roadmaps in an incremental way to support business goals
Basic Qualifications
Bachelor’s Degree plus at least 9 years of experience in data analytics, or Master’s Degree plus at least 7 years of experience in data analytics, or PhD plus at least 4 years of experience in data analytics
At least 5 years of Professional Data Analysis experience
At least 5 years of People Management experience
At least 2 years of Big Data technology experience
At least 2 years of Data Visualization experience
Preferred Qualifications
Master’s Degree
10+ years of Professional Data Analysis experience
5+ years of Big Data experience (AWS and Spark)
5+ years of cloud native (AWS) data processing experience
5+ years of Process Management experience
5+ years of Project Management experience
5+ years of experience with Python
5+ years of Data Governance experience
2+ years of experience with streaming data technologies (Kafka, Flink, Spark streaming)
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
This role is Hybrid, with associates expected to consistently spend three days per week in the office.
Salary McLean, VA: $230,400 - $263,000 for Director, Data Analysis
Richmond, VA: $209,500 - $239,100 for Director, Data Analysis
Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Legal Statements No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.
#J-18808-Ljbffr