SSO Key Account Manager
Ralliant, Columbus, OH, United States
Remote
This position is open to candidates located in the Western United States, ideally based in the Pacific Northwest or Northern California to support key regional accounts.
Tektronix, a Ralliant company, is seeking a highly motivated Key Account Manager (KAM) to join our Service Sales Organization (SSO) within the Americas. This role is responsible for managing a portfolio of strategic accounts, along with a defined set of regional customers, with full ownership across the customer lifecycle.
The Key Account Manager is accountable for customer retention, contract renewals, revenue growth, and strategic account governance, ensuring consistent execution of renewal timelines, compliance with contractual commitments, and strong executive‑level engagement.
If you have a proven track record of success in a hybrid account management role and consistently exceed targets, this role may be the ideal opportunity for you.
Key Responsibilities
Strategic Account Ownership
Own and manage relationships for assigned Tier 1 and Tier 2 named accounts, serving as the primary point of accountability.
Develop and execute strategic account and territory plans focused on retention, expansion, and long‑term customer partnerships.
Build a deep understanding of customer organizations, including stakeholders, departments, strategic initiatives, and future needs.
Renewal & Contract Lifecycle Management
Own and execute the end‑to‑end renewal lifecycle in alignment with SSO renewal governance and QMS procedures.
Proactively manage renewal timelines using defined milestones (internal reviews, proposal development, executive discussions, and contract finalization).
Develop pricing strategies and negotiate contract terms, including volume‑based pricing and justified price adjustments.
Present and secure multi‑year service agreements (MSA/SOW, Master Quotes) and identify opportunities to convert on‑demand customers to contracted relationships.
Identify renewal risk, underutilization, or compliance gaps and lead enablement plans to mitigate churn.
Customer Governance & Executive Engagement
Lead and facilitate Quarterly Business Reviews (QBRs) and other structured customer governance meetings.
Present performance metrics, renewal strategies, compliance insights, and value realization to customer leadership and executive stakeholders.
Coordinate cross‑functional engagement with service delivery, labs, finance, legal, and sales leadership to drive customer outcomes.
Solution Selling & Value Delivery
Engage with customers to assess current and future calibration and service needs.
Recommended appropriate on‑site, depot, or hybrid calibration solutions based on customer requirements.
Clearly articulate Tektronix's service value proposition and differentiate offerings to support retention and growth.
Operational Excellence
Maintain accurate pipeline, renewal opportunities, and activity logging in the designated CRM system (Dynamics).
Manage post‑sales activities including quotes, contract extensions, customer re‑engagement, and follow‑up.
Achieve assigned KPIs and revenue quota on a monthly, quarterly, and annual basis.
Support continuous improvement initiatives aligned with RBS (Ralliant Business System) principles.
Participate in ongoing training to enhance professional development and job effectiveness.
Qualifications
General Skills & Experience
Demonstrated success managing complex, high‑value customer accounts
Strong project and time‑management skills with the ability to manage multiple renewal timelines simultaneously
Ability to work independently while collaborating effectively with cross‑functional teams
Strong analytical, problem‑solving, and decision‑making skills
Professional communication skills across phone, email, and virtual platforms (Teams, WebEx)
Systems & Tools
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Prior experience using a CRM platform (Dynamics or Salesforce preferred)
Minimum Requirements
U.S. Citizen or U.S. Permanent Resident
2+ years of experience in account management, sales, or customer‑facing service roles
Bachelor's degree preferred
Desired Attributes
Strong interpersonal and relationship‑building skills
Strong analytical and strategic thinking capabilities
Excellent written and verbal communication skills
Advanced proficiency in Excel and PowerPoint
Negotiation and contract‑based selling experience
Experience leading customer governance activities, including QBRs, renewal planning, compliance reviews, and escalation management
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
Pay Range The salary range for this sales position (inclusive of sales incentives/commissions, in local currency) is 86300.00-160300.00
#J-18808-Ljbffr
This position is open to candidates located in the Western United States, ideally based in the Pacific Northwest or Northern California to support key regional accounts.
Tektronix, a Ralliant company, is seeking a highly motivated Key Account Manager (KAM) to join our Service Sales Organization (SSO) within the Americas. This role is responsible for managing a portfolio of strategic accounts, along with a defined set of regional customers, with full ownership across the customer lifecycle.
The Key Account Manager is accountable for customer retention, contract renewals, revenue growth, and strategic account governance, ensuring consistent execution of renewal timelines, compliance with contractual commitments, and strong executive‑level engagement.
If you have a proven track record of success in a hybrid account management role and consistently exceed targets, this role may be the ideal opportunity for you.
Key Responsibilities
Strategic Account Ownership
Own and manage relationships for assigned Tier 1 and Tier 2 named accounts, serving as the primary point of accountability.
Develop and execute strategic account and territory plans focused on retention, expansion, and long‑term customer partnerships.
Build a deep understanding of customer organizations, including stakeholders, departments, strategic initiatives, and future needs.
Renewal & Contract Lifecycle Management
Own and execute the end‑to‑end renewal lifecycle in alignment with SSO renewal governance and QMS procedures.
Proactively manage renewal timelines using defined milestones (internal reviews, proposal development, executive discussions, and contract finalization).
Develop pricing strategies and negotiate contract terms, including volume‑based pricing and justified price adjustments.
Present and secure multi‑year service agreements (MSA/SOW, Master Quotes) and identify opportunities to convert on‑demand customers to contracted relationships.
Identify renewal risk, underutilization, or compliance gaps and lead enablement plans to mitigate churn.
Customer Governance & Executive Engagement
Lead and facilitate Quarterly Business Reviews (QBRs) and other structured customer governance meetings.
Present performance metrics, renewal strategies, compliance insights, and value realization to customer leadership and executive stakeholders.
Coordinate cross‑functional engagement with service delivery, labs, finance, legal, and sales leadership to drive customer outcomes.
Solution Selling & Value Delivery
Engage with customers to assess current and future calibration and service needs.
Recommended appropriate on‑site, depot, or hybrid calibration solutions based on customer requirements.
Clearly articulate Tektronix's service value proposition and differentiate offerings to support retention and growth.
Operational Excellence
Maintain accurate pipeline, renewal opportunities, and activity logging in the designated CRM system (Dynamics).
Manage post‑sales activities including quotes, contract extensions, customer re‑engagement, and follow‑up.
Achieve assigned KPIs and revenue quota on a monthly, quarterly, and annual basis.
Support continuous improvement initiatives aligned with RBS (Ralliant Business System) principles.
Participate in ongoing training to enhance professional development and job effectiveness.
Qualifications
General Skills & Experience
Demonstrated success managing complex, high‑value customer accounts
Strong project and time‑management skills with the ability to manage multiple renewal timelines simultaneously
Ability to work independently while collaborating effectively with cross‑functional teams
Strong analytical, problem‑solving, and decision‑making skills
Professional communication skills across phone, email, and virtual platforms (Teams, WebEx)
Systems & Tools
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Prior experience using a CRM platform (Dynamics or Salesforce preferred)
Minimum Requirements
U.S. Citizen or U.S. Permanent Resident
2+ years of experience in account management, sales, or customer‑facing service roles
Bachelor's degree preferred
Desired Attributes
Strong interpersonal and relationship‑building skills
Strong analytical and strategic thinking capabilities
Excellent written and verbal communication skills
Advanced proficiency in Excel and PowerPoint
Negotiation and contract‑based selling experience
Experience leading customer governance activities, including QBRs, renewal planning, compliance reviews, and escalation management
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
Pay Range The salary range for this sales position (inclusive of sales incentives/commissions, in local currency) is 86300.00-160300.00
#J-18808-Ljbffr