Lead, Account Management (North America), Strava for Business
Strava, San Francisco, CA, United States
We’re looking for an
Account Management Lead
to develop the Account Management function and team in North America and shape its global direction. This foundational leadership role focuses on defining standards, frameworks, and practices for the function, driving partner success, and evolving its structure across regions.
What You’ll Do: Lead & Develop the Team
Directly manage and coach a team of NAM-based Account Managers, setting clear performance expectations and providing hands‑on coaching support.
Translate your own client instincts into repeatable, teachable practices that raise the ceiling for the whole team.
Build a high‑performing, growth‑oriented culture focused on retention and expansion as a first‑class commercial responsibility.
Player‑Coach Leadership
Stay close to the work by managing a portfolio of strategic NAM partners directly.
Partner closely with Client Partners to drive renewals, growth, and long‑term client success.
Use your proximity to client work to continuously inform and sharpen team development and AM strategy.
Drive Revenue & Client Success
Own revenue performance across the NAM AM portfolio, with accountability for retention and expansion outcomes.
Strengthen client relationships and ensure consistent, high‑quality campaign delivery across the region.
Partner cross‑functionally with Sales, Creative, Operations, and Product to deliver for partners.
What You’ll Bring to the Team
8+ years of experience in account management, partnerships, media sales, or digital marketing – including experience at a senior or lead level.
Proven people leader with experience managing and developing Account Management or Customer Success teams.
Strong commercial acumen with a deep understanding of advertising, partnerships, or platform‑based sales models.
Consultative approach to client relationships, with a track record of building trust and driving retention and growth within existing accounts.
Comfortable operating in ambiguity – able to create structure and clarity where little exists.
Track record of translating personal client instincts into repeatable, teachable practices that elevate a wider team.
Experience working cross‑functionally with Sales, Product, Legal, and Operations.
Familiarity with CRM tools such as Salesforce or HubSpot.
We follow a flexible hybrid model that translates to more than half of your time on‑site in our San Francisco or New York office – three days per week.
Compensation: $210K – $225K.
Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy‑related condition, marital status, height, and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
California Consumer Protection Act Applicant Notice.
#J-18808-Ljbffr
Account Management Lead
to develop the Account Management function and team in North America and shape its global direction. This foundational leadership role focuses on defining standards, frameworks, and practices for the function, driving partner success, and evolving its structure across regions.
What You’ll Do: Lead & Develop the Team
Directly manage and coach a team of NAM-based Account Managers, setting clear performance expectations and providing hands‑on coaching support.
Translate your own client instincts into repeatable, teachable practices that raise the ceiling for the whole team.
Build a high‑performing, growth‑oriented culture focused on retention and expansion as a first‑class commercial responsibility.
Player‑Coach Leadership
Stay close to the work by managing a portfolio of strategic NAM partners directly.
Partner closely with Client Partners to drive renewals, growth, and long‑term client success.
Use your proximity to client work to continuously inform and sharpen team development and AM strategy.
Drive Revenue & Client Success
Own revenue performance across the NAM AM portfolio, with accountability for retention and expansion outcomes.
Strengthen client relationships and ensure consistent, high‑quality campaign delivery across the region.
Partner cross‑functionally with Sales, Creative, Operations, and Product to deliver for partners.
What You’ll Bring to the Team
8+ years of experience in account management, partnerships, media sales, or digital marketing – including experience at a senior or lead level.
Proven people leader with experience managing and developing Account Management or Customer Success teams.
Strong commercial acumen with a deep understanding of advertising, partnerships, or platform‑based sales models.
Consultative approach to client relationships, with a track record of building trust and driving retention and growth within existing accounts.
Comfortable operating in ambiguity – able to create structure and clarity where little exists.
Track record of translating personal client instincts into repeatable, teachable practices that elevate a wider team.
Experience working cross‑functionally with Sales, Product, Legal, and Operations.
Familiarity with CRM tools such as Salesforce or HubSpot.
We follow a flexible hybrid model that translates to more than half of your time on‑site in our San Francisco or New York office – three days per week.
Compensation: $210K – $225K.
Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy‑related condition, marital status, height, and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
California Consumer Protection Act Applicant Notice.
#J-18808-Ljbffr