Circa - Player's Club - Representative
Circalasvegas, Las Vegas, NV, United States
Job Description
Department:
Player's Club
Job Summary Player's Club Representative is responsible for signing up players for our Player Loyalty Club, Club One, educating guests on casino promotions and events, and creating a positive environment for our players by providing above and beyond customer service.
Essential Job Functions Practice, support and promote the Company Service Standards at all times. Communicate with guests in a professional manner. Answer guest questions in a manner that reflects an understanding of the department and property in general. Work independently and perform essential functions without direct supervision. Be proficient in the use of player tracking systems. Evaluate and qualify guests for participation with casino floor promotions. Be enthusiastic, outgoing, and friendly with the ability to handle a wide range of situations including angry or frustrated customers while maintaining a professional demeanor.
Qualifications Communicate effectively with guests, team members and management in both written and verbal form. Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures. Have 1 to 6 months of related experience. Be able to work any day of the week and any shift to include weekends and holidays. Establish and maintain effective working relationships with team members and guests. Be at least 21 years of age.
Education and/or Experience High school diploma or GED. Some retail or guest service experience preferred. Ability to read and speak English.
Physical, Mental and Work Environment Requires normal, corrective vision range, ability to see color, and ability to distinguish letters, numbers, and symbols. Work may be in an area which may be unusually hot, cold, noisy, and may contain second-hand smoke. Job duties require standing, walking, lifting, bending, reaching, pushing, pulling, and grasping.
#J-18808-Ljbffr
Player's Club
Job Summary Player's Club Representative is responsible for signing up players for our Player Loyalty Club, Club One, educating guests on casino promotions and events, and creating a positive environment for our players by providing above and beyond customer service.
Essential Job Functions Practice, support and promote the Company Service Standards at all times. Communicate with guests in a professional manner. Answer guest questions in a manner that reflects an understanding of the department and property in general. Work independently and perform essential functions without direct supervision. Be proficient in the use of player tracking systems. Evaluate and qualify guests for participation with casino floor promotions. Be enthusiastic, outgoing, and friendly with the ability to handle a wide range of situations including angry or frustrated customers while maintaining a professional demeanor.
Qualifications Communicate effectively with guests, team members and management in both written and verbal form. Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures. Have 1 to 6 months of related experience. Be able to work any day of the week and any shift to include weekends and holidays. Establish and maintain effective working relationships with team members and guests. Be at least 21 years of age.
Education and/or Experience High school diploma or GED. Some retail or guest service experience preferred. Ability to read and speak English.
Physical, Mental and Work Environment Requires normal, corrective vision range, ability to see color, and ability to distinguish letters, numbers, and symbols. Work may be in an area which may be unusually hot, cold, noisy, and may contain second-hand smoke. Job duties require standing, walking, lifting, bending, reaching, pushing, pulling, and grasping.
#J-18808-Ljbffr