Business Solutions Supv
AEP, Tulsa, OK, United States
Business Solutions Supv page is loaded## Business Solutions Supvlocations:
Hurricane, WV:
Shreveport, LA:
Gahanna, OH:
Tulsa, OK:
Ft. Wayne, INtime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: April 23, 2026 (7 days left to apply)job requisition id:
R14977**Job Posting End Date**04-23-2026Please note the job posting will close on the day before the posting end date.**Job Summary**Responsible for supervising employees and applying organization policies and procedures in the day-to-day operation of the Commercial and Industrial (C&I) technical center, in responding to and resolution of C&I inquiries. Plan, monitor, evaluate and supervise work activities to achieve operational requirements and quality standards. Provide assistance to customer solutions center management with administrative responsibilities.**Job Description****What you’ll do:****Essential Job Functions & Tasks*** Supervise C&I technical center associates involved in responding to and resolving customer inquiries in the day-to-day operations of the customer solutions center.* Supervise individual and team performance to achieve department and Company goals including, but not limited to: budgets, operational performance, customer satisfaction, etc.* Direct the investigation and resolution of C&I inquiries monitor calls, complete documentation, and provide feedback and coaching to C&I associates and management to ensure understanding and consistent application of policies and procedures.* Direct and coordinate outage restoration activities including dissemination of accurate outage information, call routing, and staffing and time keeping issues for assigned employees serve as duty supervisor when required.* Maintain strong working relationships with operating company personnel, distribution and customer operations, and other AEP business units.* Analyze time reports to identify attendance issues and recommend steps to reduce absences.* Assist with the development and training of call center employees. Assess, recommend, and assist in the development of training materials for the customer solutions centers.* Assist in the development and implementation of policy and procedure improvements.* Represent the C&I Tech center in meetings and on projects involving other AEP customer solutions centers or business units as required.* Assist in developing short-term and long-term plans, including forecasting and budgeting, as required.* Assume other duties and responsibilities as assigned.**What we’re looking for:**Education requirements are listed below:* Bachelor's degree in engineering or related discipline, or equivalent education and/or experience.Work Experience requirement listed below:* Minimum of 8 years' related experience. Demonstrated leadership ability to effectively supervise and direct the work of assigned personnel and the ability to effectively and professionally deal with co-workers and customers is required. Must have a working knowledge and exhibit competency in the computer systems utilized by customer operations in the performance of job responsibilities.Required License(s)/Certification(s) are listed below:* MBA preferred.Physical demand level is Sedentary In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!**Compensation Data****Compensation Grade:**SP20-008**Compensation Range:**$98,993.00 - $128,688.00The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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If you don't have an account, you can create one.It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.### Innovating for Tomorrow #J-18808-Ljbffr
Hurricane, WV:
Shreveport, LA:
Gahanna, OH:
Tulsa, OK:
Ft. Wayne, INtime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: April 23, 2026 (7 days left to apply)job requisition id:
R14977**Job Posting End Date**04-23-2026Please note the job posting will close on the day before the posting end date.**Job Summary**Responsible for supervising employees and applying organization policies and procedures in the day-to-day operation of the Commercial and Industrial (C&I) technical center, in responding to and resolution of C&I inquiries. Plan, monitor, evaluate and supervise work activities to achieve operational requirements and quality standards. Provide assistance to customer solutions center management with administrative responsibilities.**Job Description****What you’ll do:****Essential Job Functions & Tasks*** Supervise C&I technical center associates involved in responding to and resolving customer inquiries in the day-to-day operations of the customer solutions center.* Supervise individual and team performance to achieve department and Company goals including, but not limited to: budgets, operational performance, customer satisfaction, etc.* Direct the investigation and resolution of C&I inquiries monitor calls, complete documentation, and provide feedback and coaching to C&I associates and management to ensure understanding and consistent application of policies and procedures.* Direct and coordinate outage restoration activities including dissemination of accurate outage information, call routing, and staffing and time keeping issues for assigned employees serve as duty supervisor when required.* Maintain strong working relationships with operating company personnel, distribution and customer operations, and other AEP business units.* Analyze time reports to identify attendance issues and recommend steps to reduce absences.* Assist with the development and training of call center employees. Assess, recommend, and assist in the development of training materials for the customer solutions centers.* Assist in the development and implementation of policy and procedure improvements.* Represent the C&I Tech center in meetings and on projects involving other AEP customer solutions centers or business units as required.* Assist in developing short-term and long-term plans, including forecasting and budgeting, as required.* Assume other duties and responsibilities as assigned.**What we’re looking for:**Education requirements are listed below:* Bachelor's degree in engineering or related discipline, or equivalent education and/or experience.Work Experience requirement listed below:* Minimum of 8 years' related experience. Demonstrated leadership ability to effectively supervise and direct the work of assigned personnel and the ability to effectively and professionally deal with co-workers and customers is required. Must have a working knowledge and exhibit competency in the computer systems utilized by customer operations in the performance of job responsibilities.Required License(s)/Certification(s) are listed below:* MBA preferred.Physical demand level is Sedentary In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!**Compensation Data****Compensation Grade:**SP20-008**Compensation Range:**$98,993.00 - $128,688.00The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
**Hear about it first!**
Get job alerts by email.
Log in to your Candidate Home Account today!
If you don't have an account, you can create one.It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.### Innovating for Tomorrow #J-18808-Ljbffr