Client Manager, Premier Market - St. Louis, MO
Guardian Life, Des Moines, IA, United States
As the
Client Manager, Group Benefits - Premier Accounts , you will be the main contact for our Premier Account (mid market) client relationships. This role is directly accountable for client retention, satisfaction, and enhancing the client experience. You will be responsible for persistence, growth, and profitability of your book of business through relationship development with clients, brokers, and key internal stakeholders. Client management and negotiation skills are essential for this role.
You are:
Well versed on consultative selling skills, negotiation skills and the ability to influence and persuade
Comfortable with virtual communication, presentation, consultative selling, and relationship building
A team player with ability to build relationships and effectively interact both internally and externally with individuals at all levels of the organization and customer orientation
Able to collaborate across internal teams including collaborative selling.
Strategic and critical thinking and basic math skills
Open to change and new ways of working, specifically including the ability to execute new strategies/tactics to drive results
Able to exercise sound judgment and manage conflict
Able to exude confidence and demonstrate optimism and positive attitude
Advanced in organizational and time management skills
You will:
Assume overall responsibility for management of clients (100-1999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved
Oversight of the account, building strong relationships with clients and brokers/consultants
Work closely with internal partners to gain buy-in for the account management strategy and position
Strategically manage the lifecycle of a client to drive the right solutions to their benefit needs
Balance the needs of the client with those of the business
Achieve yearly financial growth goals
You have:
BA or BS degree preferred or equivalent work experience
Minimum 3 years of experience in account management or sales; group insurance experience preferred
Demonstrated success in dealing with brokers/consultants as well as sophisticated clients
Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client
Ability to leverage all sales enablement technology, training, and tools with proficiency in key technology platforms: Microsoft Office suite, Tableau, Salesforce
Ability to flex environments, operating & building rapport effectively both in virtual and live environments; ability to adapt to changes in a fast paced and dynamic environment
Depth of experience and knowledge of relevant industry products and processes including, but not limited to Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes
Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements
Location and Travel
Must reside in the Saint Louis, MO Metro area or Southern Illinois
Up to 25% travel within the assigned territory
Salary Range $54,690.00 - $89,850.00
Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectionate or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquiries related to your application and careers at Guardian, refer to the Guardian Careers site.
Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.
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Client Manager, Group Benefits - Premier Accounts , you will be the main contact for our Premier Account (mid market) client relationships. This role is directly accountable for client retention, satisfaction, and enhancing the client experience. You will be responsible for persistence, growth, and profitability of your book of business through relationship development with clients, brokers, and key internal stakeholders. Client management and negotiation skills are essential for this role.
You are:
Well versed on consultative selling skills, negotiation skills and the ability to influence and persuade
Comfortable with virtual communication, presentation, consultative selling, and relationship building
A team player with ability to build relationships and effectively interact both internally and externally with individuals at all levels of the organization and customer orientation
Able to collaborate across internal teams including collaborative selling.
Strategic and critical thinking and basic math skills
Open to change and new ways of working, specifically including the ability to execute new strategies/tactics to drive results
Able to exercise sound judgment and manage conflict
Able to exude confidence and demonstrate optimism and positive attitude
Advanced in organizational and time management skills
You will:
Assume overall responsibility for management of clients (100-1999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved
Oversight of the account, building strong relationships with clients and brokers/consultants
Work closely with internal partners to gain buy-in for the account management strategy and position
Strategically manage the lifecycle of a client to drive the right solutions to their benefit needs
Balance the needs of the client with those of the business
Achieve yearly financial growth goals
You have:
BA or BS degree preferred or equivalent work experience
Minimum 3 years of experience in account management or sales; group insurance experience preferred
Demonstrated success in dealing with brokers/consultants as well as sophisticated clients
Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client
Ability to leverage all sales enablement technology, training, and tools with proficiency in key technology platforms: Microsoft Office suite, Tableau, Salesforce
Ability to flex environments, operating & building rapport effectively both in virtual and live environments; ability to adapt to changes in a fast paced and dynamic environment
Depth of experience and knowledge of relevant industry products and processes including, but not limited to Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes
Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements
Location and Travel
Must reside in the Saint Louis, MO Metro area or Southern Illinois
Up to 25% travel within the assigned territory
Salary Range $54,690.00 - $89,850.00
Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectionate or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquiries related to your application and careers at Guardian, refer to the Guardian Careers site.
Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.
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