Senior Director – Global Delivery & Portfolio Management (AI, Engineering, Suppo
VirtusaPolaris - Virtusa Corporation, Fremont, CA, United States
Role Summary
We are looking for a highly accomplished, hands‑on Senior Director to lead and scale multiple global portfolios across AI, Application Development, Support, and Testing engagements. This role requires a strong mix of delivery leadership, innovation mindset, client partnership, and P&L ownership.
The ideal candidate is a builder—someone who can operate at both strategic and ground level, drive transformation through AI and engineering excellence, and act as a trusted advisor to senior client stakeholders.
Key Responsibilities
Own and manage multiple large‑scale portfolios spanning AI, Development, Support, and Testing engagements.
Ensure consistent delivery excellence across programs with strong governance, metrics, and execution rigor.
Drive standardization while allowing flexibility across varied engagement models (managed services, T&M, outcome‑based).
Actively review delivery health, risks, escalations, and corrective actions across accounts.
Global Team Management
Lead and scale large, globally distributed teams across multiple geographies and time zones.
Build strong second‑line leadership (Directors, Delivery Managers, Architects).
Drive a high‑performance culture focused on accountability, innovation, and continuous improvement.
Oversee workforce planning, utilization, attrition management, and succession planning.
Client & Stakeholder Management
Serve as executive sponsor for key strategic accounts.
Build long‑term, trusted relationships with senior client stakeholders (VP, SVP, CXO levels).
Lead complex client conversations including escalations, renewals, scope expansion, and value realization.
Partner with sales and account teams to drive account growth and cross‑service adoption.
Drive AI‑led transformation across delivery, support, testing, and engineering workflows.
Champion adoption of automation, GenAI, AI‑assisted QA, intelligent support models, and modern engineering practices.
Convert innovation ideas into scalable offerings and measurable business outcomes.
Balance innovation with delivery stability and risk management.
Own P&L responsibility for assigned portfolios, including revenue, margin, cost optimization, and forecasting.
Drive profitability through operational efficiency, pyramid optimization, and right‑shoring strategies.
Ensure strong financial governance, pricing discipline, and contract adherence.
Track and report portfolio performance to executive leadership.
Growth & Business Enablement
Support pre‑sales activities, solution shaping, and proposal reviews for AI, Dev, Support, and Testing engagements.
Identify white‑space opportunities within existing accounts and convert them into revenue growth.
Mentor teams to shift from vendor mindset to partner mindset.
Required Experience & Qualifications
18+ years of overall experience with at least 5–7 years at Director / Senior Director level managing large portfolios.
Proven experience managing multi‑million‑dollar P&L and complex global delivery models.
Strong hands‑on leadership across AI/ML initiatives, application development, L1–L3 support, and testing/QA.
Demonstrated success in managing multiple clients and portfolios simultaneously.
Deep experience working with global clients and culturally diverse teams.
Strong understanding of modern delivery models: Agile, DevOps, SRE, AI‑driven support and QA.
Excellent executive communication, negotiation, and stakeholder management skills.
Strategic thinking with strong execution bias.
Financial acumen and commercial ownership.
Ability to operate in ambiguity and high‑pressure environments.
Strong coaching and leadership presence.
Innovation‑led but risk‑aware decision making.
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The ideal candidate is a builder—someone who can operate at both strategic and ground level, drive transformation through AI and engineering excellence, and act as a trusted advisor to senior client stakeholders.
Key Responsibilities
Own and manage multiple large‑scale portfolios spanning AI, Development, Support, and Testing engagements.
Ensure consistent delivery excellence across programs with strong governance, metrics, and execution rigor.
Drive standardization while allowing flexibility across varied engagement models (managed services, T&M, outcome‑based).
Actively review delivery health, risks, escalations, and corrective actions across accounts.
Global Team Management
Lead and scale large, globally distributed teams across multiple geographies and time zones.
Build strong second‑line leadership (Directors, Delivery Managers, Architects).
Drive a high‑performance culture focused on accountability, innovation, and continuous improvement.
Oversee workforce planning, utilization, attrition management, and succession planning.
Client & Stakeholder Management
Serve as executive sponsor for key strategic accounts.
Build long‑term, trusted relationships with senior client stakeholders (VP, SVP, CXO levels).
Lead complex client conversations including escalations, renewals, scope expansion, and value realization.
Partner with sales and account teams to drive account growth and cross‑service adoption.
Drive AI‑led transformation across delivery, support, testing, and engineering workflows.
Champion adoption of automation, GenAI, AI‑assisted QA, intelligent support models, and modern engineering practices.
Convert innovation ideas into scalable offerings and measurable business outcomes.
Balance innovation with delivery stability and risk management.
Own P&L responsibility for assigned portfolios, including revenue, margin, cost optimization, and forecasting.
Drive profitability through operational efficiency, pyramid optimization, and right‑shoring strategies.
Ensure strong financial governance, pricing discipline, and contract adherence.
Track and report portfolio performance to executive leadership.
Growth & Business Enablement
Support pre‑sales activities, solution shaping, and proposal reviews for AI, Dev, Support, and Testing engagements.
Identify white‑space opportunities within existing accounts and convert them into revenue growth.
Mentor teams to shift from vendor mindset to partner mindset.
Required Experience & Qualifications
18+ years of overall experience with at least 5–7 years at Director / Senior Director level managing large portfolios.
Proven experience managing multi‑million‑dollar P&L and complex global delivery models.
Strong hands‑on leadership across AI/ML initiatives, application development, L1–L3 support, and testing/QA.
Demonstrated success in managing multiple clients and portfolios simultaneously.
Deep experience working with global clients and culturally diverse teams.
Strong understanding of modern delivery models: Agile, DevOps, SRE, AI‑driven support and QA.
Excellent executive communication, negotiation, and stakeholder management skills.
Strategic thinking with strong execution bias.
Financial acumen and commercial ownership.
Ability to operate in ambiguity and high‑pressure environments.
Strong coaching and leadership presence.
Innovation‑led but risk‑aware decision making.
#J-18808-Ljbffr