Customer Service Representative
TEKsystems, Miami, FL, United States
Description
Our Client within the Specialty Insurance industry is looking to add a Customer Service Representative to their Marine team. This is a permanent position that offers room for growth and advancement within the industry.
Additional Responsibilities Include:
Manage policy renewals with markets and producers.
Market new business submissions with markets and producers.
Review and analyze various coverage forms.
Prepare ACORD® or custom applications from information provided by producers and clients.
Submit applications to various markets, tracking status and outcome of requests.
Prepare proposals, transmit to clients, and address any questions from client or other staff.
Communicate with clients, producers, and insurance markets to process coverage changes and respond to questions.
Utilize our Agency Management System (Applied Epic) fully and adhere to internal process instructions.
Check incoming policies, endorsements, and audits for accuracy. Prepare and transmit invoices to clients. Prepare premium finance agreements.
Issue and manage binders and certificates of insurance for clients as needed.
Generate surplus lines affidavits as needed.
Handle telephone requests and written correspondence (internal and external).
Maintain positive relationships with insurance markets, internal teams, and clients.
Perform other specific duties and projects as assigned by management.
Additional Skills & Qualifications
3-5 years property/casualty insurance experience, preferably with direct client contact.
Aptitude working with Agency Management software Applied Epic experience preferred.
Resident Insurance License in domicile state.
Bilingual: English and Spanish.
Pursue a program for professional development including attending and maintaining continuing education (CE) credit, as necessary for licensing.
Strong customer service skills with an ability to assess insurance coverage needs and make recommendations.
Understanding of most types of property/casualty insurance.
Ability to analyze insurance policies and compare different coverage forms.
Excellent organizational skills, including the ability to multi-task and comply with deadlines.
Goal oriented and highly self-motivated and resourceful to achieve results.
Ability to work independently, as well as in a team environment.
Strong written and oral communication skills.
Proficient in Microsoft Office, Word, Excel and PowerPoint.
Job Type & Location This is a Permanent position based out of Miami, FL.
Pay and Benefits The pay range for this position is $50000.00 - $80000.00/yr.
Generous healthcare plans • Voluntary dental & vision plans • 401(k) plan • Flexible spending plans • Health Savings Accounts (HSA) • Paid time off • Paid holidays • Tuition reimbursement • Short/long term disability • Paid Parental Leave • Employee Assistance Program (EAP) • Employee Wellbeing Program • Community involvement • Life insurance
Workplace Type This is a hybrid position in Miami,FL.
Application Deadline This position is anticipated to close on Apr 27, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Additional Responsibilities Include:
Manage policy renewals with markets and producers.
Market new business submissions with markets and producers.
Review and analyze various coverage forms.
Prepare ACORD® or custom applications from information provided by producers and clients.
Submit applications to various markets, tracking status and outcome of requests.
Prepare proposals, transmit to clients, and address any questions from client or other staff.
Communicate with clients, producers, and insurance markets to process coverage changes and respond to questions.
Utilize our Agency Management System (Applied Epic) fully and adhere to internal process instructions.
Check incoming policies, endorsements, and audits for accuracy. Prepare and transmit invoices to clients. Prepare premium finance agreements.
Issue and manage binders and certificates of insurance for clients as needed.
Generate surplus lines affidavits as needed.
Handle telephone requests and written correspondence (internal and external).
Maintain positive relationships with insurance markets, internal teams, and clients.
Perform other specific duties and projects as assigned by management.
Additional Skills & Qualifications
3-5 years property/casualty insurance experience, preferably with direct client contact.
Aptitude working with Agency Management software Applied Epic experience preferred.
Resident Insurance License in domicile state.
Bilingual: English and Spanish.
Pursue a program for professional development including attending and maintaining continuing education (CE) credit, as necessary for licensing.
Strong customer service skills with an ability to assess insurance coverage needs and make recommendations.
Understanding of most types of property/casualty insurance.
Ability to analyze insurance policies and compare different coverage forms.
Excellent organizational skills, including the ability to multi-task and comply with deadlines.
Goal oriented and highly self-motivated and resourceful to achieve results.
Ability to work independently, as well as in a team environment.
Strong written and oral communication skills.
Proficient in Microsoft Office, Word, Excel and PowerPoint.
Job Type & Location This is a Permanent position based out of Miami, FL.
Pay and Benefits The pay range for this position is $50000.00 - $80000.00/yr.
Generous healthcare plans • Voluntary dental & vision plans • 401(k) plan • Flexible spending plans • Health Savings Accounts (HSA) • Paid time off • Paid holidays • Tuition reimbursement • Short/long term disability • Paid Parental Leave • Employee Assistance Program (EAP) • Employee Wellbeing Program • Community involvement • Life insurance
Workplace Type This is a hybrid position in Miami,FL.
Application Deadline This position is anticipated to close on Apr 27, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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