Community Guide
Reema Health, Columbia, SC, United States
Work Schedule
Monday-Friday with occasional evenings and/or weekends
Vehicle Required Yes
Amount of Travel Required 25-50% within a 25mi community service area
Reports To Care Team Manager
About Reema Health At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens. Our mission-driven and member‑focused company is seeking an experienced and self‑motivated Community Guide who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community.
Responsibilities
Build genuine, positive relationships with members in an effort to improve their health and wellbeing.
Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with complex social needs and chronic health conditions.
Reach out to members and share about Reema Health to enroll them in our care model.
Assess member needs and support systems, including social determinants of health, to help create a member‑centered care plan.
Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other providers.
Perform cold outreach to create and manage a caseload of 60‑100 members and provide coverage for other Community Guides during periods of absence or increased workload.
Organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes.
Actively listen, empathize, and maintain professional boundaries and confidentiality, seeking consultation and support from the multidisciplinary team for complex situations.
Visit members in person as appropriate (home, community, hospital, or other treatment settings) to build trust, maintain connection, and meet member’s needs.
Utilize phone, email, text, and face‑to‑face interactions appropriately to match each member’s communication preference.
Identify and connect members to community and health resources, including transporting members and accompanying them to services.
Prepare members for services ending by keeping self‑sufficiency and independence top of mind.
Document all work with members in a timely and thorough manner using the Reema App, ensuring confidentiality of protected health information and HIPAA compliance.
Work independently and collaboratively in a fast‑paced startup environment, seeing frequent change as an opportunity.
Serve diverse members with dignity and respect and build relationships with community resources and customers.
Partner with Reemates across the team and company to offer your perspective and learn from others.
Education, Experience and Skills
Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or related field (or equivalent experience).
Three or more years of direct experience with the population or community served and knowledge of community resources.
Driven to work with individuals who have complex health needs and believe that recovery is possible.
Demonstrated experience with crisis planning, case management, boundaries, and personal safety in community work.
Proficiencies in critical thinking, time management, strategizing, and multitasking.
Strong propensity toward building and maintaining relationships through initiating conversations and creating connections.
Ability to develop, adapt, and execute outreach and care plans.
Proficiency with technology, including basic knowledge of Microsoft Word, Outlook, Excel, and video conferencing (G‑Suite preferred).
Qualifications & Position Requirements
18 years of age or older.
Flexible and reliable access to transportation, a valid driver’s license, vehicle insurance, and a satisfactory driving record.
Successful completion of pre‑employment drug screening and background check.
Compliance with federal, state, and local regulations regarding patient confidentiality/HIPAA.
Use of technology‑based tools and systems daily.
Ability to lift and carry up to 25 pounds occasionally.
Benefits
Competitive salary package.
Medical, dental, and vision insurance.
HSA and FSA options.
401(k) retirement savings with company match.
Employee assistance program.
Flexible schedules and remote work.
Mileage reimbursement.
Paid family and medical leave.
Equal Opportunity Employment As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non‑job‑related characteristics or other prohibited grounds specified in applicable federal, state and local laws.
Job Description Notice Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
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Vehicle Required Yes
Amount of Travel Required 25-50% within a 25mi community service area
Reports To Care Team Manager
About Reema Health At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens. Our mission-driven and member‑focused company is seeking an experienced and self‑motivated Community Guide who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community.
Responsibilities
Build genuine, positive relationships with members in an effort to improve their health and wellbeing.
Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with complex social needs and chronic health conditions.
Reach out to members and share about Reema Health to enroll them in our care model.
Assess member needs and support systems, including social determinants of health, to help create a member‑centered care plan.
Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other providers.
Perform cold outreach to create and manage a caseload of 60‑100 members and provide coverage for other Community Guides during periods of absence or increased workload.
Organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes.
Actively listen, empathize, and maintain professional boundaries and confidentiality, seeking consultation and support from the multidisciplinary team for complex situations.
Visit members in person as appropriate (home, community, hospital, or other treatment settings) to build trust, maintain connection, and meet member’s needs.
Utilize phone, email, text, and face‑to‑face interactions appropriately to match each member’s communication preference.
Identify and connect members to community and health resources, including transporting members and accompanying them to services.
Prepare members for services ending by keeping self‑sufficiency and independence top of mind.
Document all work with members in a timely and thorough manner using the Reema App, ensuring confidentiality of protected health information and HIPAA compliance.
Work independently and collaboratively in a fast‑paced startup environment, seeing frequent change as an opportunity.
Serve diverse members with dignity and respect and build relationships with community resources and customers.
Partner with Reemates across the team and company to offer your perspective and learn from others.
Education, Experience and Skills
Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or related field (or equivalent experience).
Three or more years of direct experience with the population or community served and knowledge of community resources.
Driven to work with individuals who have complex health needs and believe that recovery is possible.
Demonstrated experience with crisis planning, case management, boundaries, and personal safety in community work.
Proficiencies in critical thinking, time management, strategizing, and multitasking.
Strong propensity toward building and maintaining relationships through initiating conversations and creating connections.
Ability to develop, adapt, and execute outreach and care plans.
Proficiency with technology, including basic knowledge of Microsoft Word, Outlook, Excel, and video conferencing (G‑Suite preferred).
Qualifications & Position Requirements
18 years of age or older.
Flexible and reliable access to transportation, a valid driver’s license, vehicle insurance, and a satisfactory driving record.
Successful completion of pre‑employment drug screening and background check.
Compliance with federal, state, and local regulations regarding patient confidentiality/HIPAA.
Use of technology‑based tools and systems daily.
Ability to lift and carry up to 25 pounds occasionally.
Benefits
Competitive salary package.
Medical, dental, and vision insurance.
HSA and FSA options.
401(k) retirement savings with company match.
Employee assistance program.
Flexible schedules and remote work.
Mileage reimbursement.
Paid family and medical leave.
Equal Opportunity Employment As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non‑job‑related characteristics or other prohibited grounds specified in applicable federal, state and local laws.
Job Description Notice Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
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