Service Advisor / Service Writer

Description People-focused sales role with strong earnings, growth, and stability If you enjoy helping people, hitting goals, and earning what you’re worth, this is a career opportunity worth your attention. Our Service Advisors are trusted guides for our guests and key drivers of our success. You’ll build relationships, solve problems, and be rewarded for performance, all within a family-owned organization that puts people first. WHY THIS ROLE IS DIFFERENT This is not a service counter job. You build real relationships with guests You educate and advise, not pressure You’re part of a team that supports each other and wins together You own the guest experience from start to finish We’re a fifth-generation, family-owned automotive group with a strong reputation for integrity, culture, and guest experience. Our Service Advisors are professionals, not order takers. WHAT YOU'LL DO Greet guests and build trust from the first conversation Listen, ask questions, and understand each guest’s needs Present maintenance and repair recommendations clearly and confidently Advise ethically through education, not pressure Coordinate communication between technicians and guests Own the full guest experience from write-up to vehicle delivery WHAT WE'RE LOOKING FOR A sales-oriented, competitive mindset Strong communication and people skills Comfort in a fast-paced, team-driven environment Coachability and a desire to grow Accountability and follow-through Automotive experience is optional and welcomed from many backgrounds. If you’ve succeeded in sales, hospitality, retail, or customer service, we’ll train you to succeed as a Service Advisor. WHAT WE OFFER Competitive pay with performance-based earnings Direct deposit payroll and company-funded 401(k) Health, dental, vision, and supplemental insurance options Paid training, certifications, and ongoing mentorship No-cost college degree opportunities for you and your family Paid holidays, PTO, and a family-oriented schedule Modern facilities and strong operational support Automotive discounts and preferred pricing with Verizon and AT&T Monthly team lunches and recognition that feels human WHO THRIVES HERE People who genuinely enjoy helping others Those who like goals, structure, and being rewarded for effort Team players who value trust, transparency, and accountability Individuals who want a career with a future, not just a job Our open-door, open-book leadership style means your voice matters. We run on EOS and live by “The Don Johnson Way,” a culture built on integrity, engagement, and continuous growth. WHY JOIN US We’ve been recognized as Wisconsin Family Business of the Year and named one of Automotive News’ Top 100 Best Dealerships to Work For . But more importantly, we’ve built a workplace where people feel valued, supported, and proud of what they do. Here, you’re more than a Service Advisor. You’re part of the family. READY TO TAKE THE NEXT STEP? If you’re motivated, people-focused, and ready to build a rewarding career as a Service Advisor, apply today! Requirements Valid driver’s license with an acceptable driving record Ability to lift up to 35 lbs as needed Comfortable standing, walking, and working on your feet throughout the day Ability to use a computer, tablet, and phone-based systems Reliable transportation and consistent attendance #J-18808-Ljbffr