Assistant Housing Specialist
Quadel, Memphis, TN, United States
Assistant Housing Specialist
Summary: Performs various Housing Choice Voucher program activities including, but not limited to processing applications for eligibility and screening, re-certifying participant's status to ensure continued eligibility, answering the phone and verifying information, all in conformance with U.S. Department of Housing and Urban Development (HUD) regulations and prescribed performance standards. Duties and Responsibilities: Conducts assigned activities and transactions. Completes assigned work on a timely and accurate basis. Conducts all work activities in a manner that supports achievement of SEMAP, contractual standards, and/or other performance measures as required. Plans and schedules activities to facilitate timely turn-around of transaction. Meets established performance standards for accuracy and timeliness of transactions. Demonstrates a high level of professionalism and superior customer service skills at all times. Answers phone, answers inquiries from participants, owners, applicants and the general public. Conducts all activities to ensure nondiscrimination. Reviews applications, verifications and other documentation to ensure accuracy and completeness; ensures that required documentation is distributed to correct parties. Performs accurate and timely data entry to maintain updated computer files Maintains skill sets necessary to meet performance standards and comply with changing administrative requirements as directed. Coordinates activities with Supervisors, Managers, Inspectors, and other coworkers. Advises Supervisor and Managing Director immediately of any issues or complaints regarding discrimination, legal issues, etc. Reports all other complaints and issues immediately to Supervisor. Other duties as assigned Qualifications: Two years of experience in an environment requiring extensive public contact or customer service. Knowledge of the HCV program requirements, policies, or procedures, preferred. Strong computer skills. Excellent organizational, analytical, and math skills required. Competencies: Problem Solving Technical Skills Customer Service Interpersonal Skills Oral Communication Written Communication Teamwork Diversity Ethics Professionalism Quality Quantity Attendance/Punctuality Dependability Physical Demands and Work Environment: Occasionally required to stand Occasionally required to walk Frequently required to sit Continually required to utilize hand and finger dexterity Continually required to talk or hear Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard Occasionally/required to lift/push/carry items less than 10 pounds The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Summary: Performs various Housing Choice Voucher program activities including, but not limited to processing applications for eligibility and screening, re-certifying participant's status to ensure continued eligibility, answering the phone and verifying information, all in conformance with U.S. Department of Housing and Urban Development (HUD) regulations and prescribed performance standards. Duties and Responsibilities: Conducts assigned activities and transactions. Completes assigned work on a timely and accurate basis. Conducts all work activities in a manner that supports achievement of SEMAP, contractual standards, and/or other performance measures as required. Plans and schedules activities to facilitate timely turn-around of transaction. Meets established performance standards for accuracy and timeliness of transactions. Demonstrates a high level of professionalism and superior customer service skills at all times. Answers phone, answers inquiries from participants, owners, applicants and the general public. Conducts all activities to ensure nondiscrimination. Reviews applications, verifications and other documentation to ensure accuracy and completeness; ensures that required documentation is distributed to correct parties. Performs accurate and timely data entry to maintain updated computer files Maintains skill sets necessary to meet performance standards and comply with changing administrative requirements as directed. Coordinates activities with Supervisors, Managers, Inspectors, and other coworkers. Advises Supervisor and Managing Director immediately of any issues or complaints regarding discrimination, legal issues, etc. Reports all other complaints and issues immediately to Supervisor. Other duties as assigned Qualifications: Two years of experience in an environment requiring extensive public contact or customer service. Knowledge of the HCV program requirements, policies, or procedures, preferred. Strong computer skills. Excellent organizational, analytical, and math skills required. Competencies: Problem Solving Technical Skills Customer Service Interpersonal Skills Oral Communication Written Communication Teamwork Diversity Ethics Professionalism Quality Quantity Attendance/Punctuality Dependability Physical Demands and Work Environment: Occasionally required to stand Occasionally required to walk Frequently required to sit Continually required to utilize hand and finger dexterity Continually required to talk or hear Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard Occasionally/required to lift/push/carry items less than 10 pounds The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.