Consumer Banking Training Specialist
axosbank.com, Las Vegas, NV, United States
Consumer Banking Training Specialist
Axos Bank Target Range: $19.80/Hr. - $23.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 10% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets. About This Job
The Consumer Banking Training Specialist will support the design, development and delivery of onboarding, refresher and upskilling training curriculum. In this role, you will help to shape the learning and development strategy in partnership with the Consumer Banking Training Manager. The ideal candidate will be comfortable in a fast-paced environment and must demonstrate the ability to identify and quickly address training opportunities to improve the execution and proficiency of frontline support members through AI enablement, process enhancement and content development activities. Responsibilities:
Leverage AI insights to identify knowledge, training, or process gaps and prioritize workstreams to mitigate risk and ensure proper execution of frontline servicing expectations. Support to enhance the onboarding experience for all Consumer Banking support members. Support the development and implementation of learning and development experiences. Facilitate onboarding, refresher, and upskilling trainings. Analyze results from training programs to improve retention, proficiency and confidence of new hires. Support with the creation and delivery of communication materials for new product launches and/or workflows updates. Drive content development activities to enhance and maintain internal knowledge base, optimize procedures and improve customer experience. Support the development of training curriculum designed to drive deposit growth and cross-sell initiatives. Project management experience with focus on root cause analysis and designing/implementing projects, to impact key performance indicators. Experience conducting in-person coaching, development, and interactive training sessions in call center environment. Required Skills/Abilities
At least 2 years of experience in a training development role. Experience developing training materials (In-person & Remote training, Policy & Procedure, Quick Reference Guides, Systems Documents, and Internal knowledge base). Proficient Microsoft Office Suite or related software. Experience with Learning Management System. High School Diploma required. Bachelor's Degree a plus. Axos Employee Benefits May Include:
Medical, Dental, Vision, and Life Insurance Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year) HSA or FSA account and other voluntary benefits 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos Pre-Employment Background Check and Drug Test: All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization. Equal Employment Opportunity: Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws. Job Functions and Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. E-Verify and Right to Work Notices Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. IER Right to Work Poster (English/Spanish) E-Verify Participation Poster (English/Spanish)
Axos Bank Target Range: $19.80/Hr. - $23.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 10% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets. About This Job
The Consumer Banking Training Specialist will support the design, development and delivery of onboarding, refresher and upskilling training curriculum. In this role, you will help to shape the learning and development strategy in partnership with the Consumer Banking Training Manager. The ideal candidate will be comfortable in a fast-paced environment and must demonstrate the ability to identify and quickly address training opportunities to improve the execution and proficiency of frontline support members through AI enablement, process enhancement and content development activities. Responsibilities:
Leverage AI insights to identify knowledge, training, or process gaps and prioritize workstreams to mitigate risk and ensure proper execution of frontline servicing expectations. Support to enhance the onboarding experience for all Consumer Banking support members. Support the development and implementation of learning and development experiences. Facilitate onboarding, refresher, and upskilling trainings. Analyze results from training programs to improve retention, proficiency and confidence of new hires. Support with the creation and delivery of communication materials for new product launches and/or workflows updates. Drive content development activities to enhance and maintain internal knowledge base, optimize procedures and improve customer experience. Support the development of training curriculum designed to drive deposit growth and cross-sell initiatives. Project management experience with focus on root cause analysis and designing/implementing projects, to impact key performance indicators. Experience conducting in-person coaching, development, and interactive training sessions in call center environment. Required Skills/Abilities
At least 2 years of experience in a training development role. Experience developing training materials (In-person & Remote training, Policy & Procedure, Quick Reference Guides, Systems Documents, and Internal knowledge base). Proficient Microsoft Office Suite or related software. Experience with Learning Management System. High School Diploma required. Bachelor's Degree a plus. Axos Employee Benefits May Include:
Medical, Dental, Vision, and Life Insurance Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year) HSA or FSA account and other voluntary benefits 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos Pre-Employment Background Check and Drug Test: All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization. Equal Employment Opportunity: Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws. Job Functions and Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. E-Verify and Right to Work Notices Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. IER Right to Work Poster (English/Spanish) E-Verify Participation Poster (English/Spanish)