Customer Service Rep - WFH
Spade Recruiting, Grand Prairie, TX, United States
For more than
six decades , our organization has proudly served as the
only 100% union-labeled supplemental benefits provider in the world , partnering with over
40,000 labor unions and associations
throughout North America and beyond. Our focus is simple: we help hardworking individuals and their families access
supplemental and permanent benefit programs
that safeguard their
income, health, and financial security especially when traditional workplace coverage changes, reduces, or ends. We exist to make a
real and lasting impact
on the lives of everyday people. Our foundation is built on
integrity, transparency, and genuine care . Every interactionwhether were guiding a family through their options or finalizing their benefit documentationis handled with professionalism and empathy. Our team takes pride in ensuring each member receives a smooth, supportive, and trustworthy experience from start to finish. Your Role
As part of our growing team, youll work directly with union members who have requested information about their available benefits. Your responsibility is to help them clearly understand their options, answer their questions, and make sure they feel confident in the decisions they make for themselves and their families. Day-to-day responsibilities include: Managing
inbound and outbound communications
with union members who have expressed interest in benefit information
Scheduling and leading virtual consultations
to review available programs
Providing
accurate explanations
of benefits, eligibility requirements, and enrollment details
Completing and verifying
applications, forms, and supporting documentation
Maintaining
organized digital records
while ensuring accuracy and compliance
Engaging in continuous
training, mentorship, and personal development
programs
Collaborating with team members and leadership to uphold consistent service standards
This is a
remote position , allowing you to work from anywhere with a reliable internet connection. Youll have full access to modern tools, structured systems, and a leadership team committed to your ongoing success. Who Were Looking For
This opportunity is ideal for individuals who take pride in helping others, value professionalism, and enjoy working in a structured yet flexible environment. Were seeking candidates who demonstrate: Exceptional communication and listening skills
A professional, courteous, and patient demeanor
Strong organizational and time-management abilities
Dependability and attention to detail
A positive attitude and eagerness to learn new skills
Comfort with basic computer applications and online meeting tools
A collaborative spirit and ability to work well with others
Legal authorization to work in the U.S. or Canada
Prior experience working directly with people is an asset, but not required full training is provided
to ensure your success. What Youll Gain
Were committed to supporting the people who make our mission possible. Our company culture is built around
growth, flexibility, and recognition , ensuring that every team member has the opportunity to thrive. Comprehensive benefits package
after onboarding
100% remote work
complete flexibility to work from home
Flexible scheduling
for better work-life balance
Ongoing
professional development
and
career advancement
opportunities
Comprehensive training program
with continuous mentorship
Annual incentive trips
to destinations such as the Bahamas, Cancun, and Las Vegas for qualifying team members
We equip you with all the tools, training, and guidance you need to succeedwhile giving you the freedom to build a career that aligns with your lifestyle and goals. Powered by JazzHR
six decades , our organization has proudly served as the
only 100% union-labeled supplemental benefits provider in the world , partnering with over
40,000 labor unions and associations
throughout North America and beyond. Our focus is simple: we help hardworking individuals and their families access
supplemental and permanent benefit programs
that safeguard their
income, health, and financial security especially when traditional workplace coverage changes, reduces, or ends. We exist to make a
real and lasting impact
on the lives of everyday people. Our foundation is built on
integrity, transparency, and genuine care . Every interactionwhether were guiding a family through their options or finalizing their benefit documentationis handled with professionalism and empathy. Our team takes pride in ensuring each member receives a smooth, supportive, and trustworthy experience from start to finish. Your Role
As part of our growing team, youll work directly with union members who have requested information about their available benefits. Your responsibility is to help them clearly understand their options, answer their questions, and make sure they feel confident in the decisions they make for themselves and their families. Day-to-day responsibilities include: Managing
inbound and outbound communications
with union members who have expressed interest in benefit information
Scheduling and leading virtual consultations
to review available programs
Providing
accurate explanations
of benefits, eligibility requirements, and enrollment details
Completing and verifying
applications, forms, and supporting documentation
Maintaining
organized digital records
while ensuring accuracy and compliance
Engaging in continuous
training, mentorship, and personal development
programs
Collaborating with team members and leadership to uphold consistent service standards
This is a
remote position , allowing you to work from anywhere with a reliable internet connection. Youll have full access to modern tools, structured systems, and a leadership team committed to your ongoing success. Who Were Looking For
This opportunity is ideal for individuals who take pride in helping others, value professionalism, and enjoy working in a structured yet flexible environment. Were seeking candidates who demonstrate: Exceptional communication and listening skills
A professional, courteous, and patient demeanor
Strong organizational and time-management abilities
Dependability and attention to detail
A positive attitude and eagerness to learn new skills
Comfort with basic computer applications and online meeting tools
A collaborative spirit and ability to work well with others
Legal authorization to work in the U.S. or Canada
Prior experience working directly with people is an asset, but not required full training is provided
to ensure your success. What Youll Gain
Were committed to supporting the people who make our mission possible. Our company culture is built around
growth, flexibility, and recognition , ensuring that every team member has the opportunity to thrive. Comprehensive benefits package
after onboarding
100% remote work
complete flexibility to work from home
Flexible scheduling
for better work-life balance
Ongoing
professional development
and
career advancement
opportunities
Comprehensive training program
with continuous mentorship
Annual incentive trips
to destinations such as the Bahamas, Cancun, and Las Vegas for qualifying team members
We equip you with all the tools, training, and guidance you need to succeedwhile giving you the freedom to build a career that aligns with your lifestyle and goals. Powered by JazzHR