Scrum Master- Credit Transformation (Loan Originations & Servicing) (Commercial
HCL Global Systems, Phoenix, AZ, United States
Role 3- Scrum Master- Credit Transformation (Loan Originations & Servicing)
Location- Iselin NJ/Johnston RI/ Phoenix AZ
Position Summary
Scrum Master II (Reimagine the Bank Program)
As part of the Reimagine the Bank transformation program, this Scrum Master II role will support combined Agile pods spanning Credit Risk Management, Loan Originations, Loan Closing, Booking & Servicing (Loan Operations) within Commercial Banking. This workstream is focused on reimagining the end-to-end commercial lending lifecycle, from underwriting and credit approval through loan closing, booking, servicing, and ongoing portfolio management, with an emphasis on efficiency, accuracy, and regulatory alignment.
The Scrum Master II will facilitate Agile delivery across one or more pods that bring together Underwriting, Portfolio Management, Loan Operations, and Technology teams, ensuring tight coordination across highly interdependent processes and systems. The role requires a strong understanding of commercial lending and loan operations lifecycles, including bilateral loans, asset-based lending (ABL), participation loans, and post-close servicing activities, to effectively manage dependencies and remove delivery impediments.
Primary Responsibilities
Lead and support 2+ Agile pods, facilitating daily stand-ups, sprint planning, reviews, and retrospectives
Coach teams on Agile and Scrum principles, ensuring adherence to best practices and continuous improvement
Partner with Product/Experience Owners, Engineering, and Banking stakeholders to align delivery with business priorities
Facilitate story writing, backlog refinement, prioritization, and readiness to ensure sprint goals are met
Enable teams to identify, manage, and remove impediments and dependencies, particularly across core banking systems
Collaborate with other Scrum Masters to drive cross-team coordination and resource alignment
Use Agile metrics to track progress, highlight risks, and drive actionable insights through retrospectives
Lead team maturity assessments and implement coaching plans to improve Agile effectiveness
Support risk identification and mitigation using Agile delivery data and best practices
Foster a culture of trust, transparency, and continuous learning
Mentor junior Scrum Masters and guide teams toward self-organization and accountability
Facilitate decision-making, conflict resolution, and stakeholder alignment across delivery teams
Ensure stories are "sprint-ready and aligned with product vision, architectural standards, and banking controls
Required Skills & Experience
Commercial Banking experience REQUIRED
8+ years of experience in Agile delivery with 3+ years as a Scrum Master
Proven experience leading multiple Agile pods in complex, enterprise environments
Strong understanding of banking systems, integrations, and regulatory delivery constraints
Hands-on experience with Agile tools such as Jira and Confluence
Excellent facilitation, communication, and stakeholder management skills
Ability to manage dependencies across multiple teams and platforms
Preferred Skills
Strong working knowledge of Commercial Banking credit and lending lifecycles, including underwriting, credit approval, loan closing, booking, servicing, amendments, and renewals
Experience supporting Agile delivery for Credit Risk Management, Loan Origination, and Loan Operations initiatives
Familiarity with bilateral loans, Asset Based Lending (ABL), and participation loans and their operational and servicing implications
Ability to manage Agile delivery across highly regulated, risk-sensitive environments, with awareness of credit policy, compliance, and audit considerations
Exposure to large-scale banking transformation or modernization initiatives
Experience working with distributed or offshore teams
Qualifications & Certifications
Required: Bachelor's degree in IT or equivalent practical experience
Preferred: Scrum certifications (CSM, PSM, SAFe Scrum Master, or equivalent)
Location- Iselin NJ/Johnston RI/ Phoenix AZ
Position Summary
Scrum Master II (Reimagine the Bank Program)
As part of the Reimagine the Bank transformation program, this Scrum Master II role will support combined Agile pods spanning Credit Risk Management, Loan Originations, Loan Closing, Booking & Servicing (Loan Operations) within Commercial Banking. This workstream is focused on reimagining the end-to-end commercial lending lifecycle, from underwriting and credit approval through loan closing, booking, servicing, and ongoing portfolio management, with an emphasis on efficiency, accuracy, and regulatory alignment.
The Scrum Master II will facilitate Agile delivery across one or more pods that bring together Underwriting, Portfolio Management, Loan Operations, and Technology teams, ensuring tight coordination across highly interdependent processes and systems. The role requires a strong understanding of commercial lending and loan operations lifecycles, including bilateral loans, asset-based lending (ABL), participation loans, and post-close servicing activities, to effectively manage dependencies and remove delivery impediments.
Primary Responsibilities
Lead and support 2+ Agile pods, facilitating daily stand-ups, sprint planning, reviews, and retrospectives
Coach teams on Agile and Scrum principles, ensuring adherence to best practices and continuous improvement
Partner with Product/Experience Owners, Engineering, and Banking stakeholders to align delivery with business priorities
Facilitate story writing, backlog refinement, prioritization, and readiness to ensure sprint goals are met
Enable teams to identify, manage, and remove impediments and dependencies, particularly across core banking systems
Collaborate with other Scrum Masters to drive cross-team coordination and resource alignment
Use Agile metrics to track progress, highlight risks, and drive actionable insights through retrospectives
Lead team maturity assessments and implement coaching plans to improve Agile effectiveness
Support risk identification and mitigation using Agile delivery data and best practices
Foster a culture of trust, transparency, and continuous learning
Mentor junior Scrum Masters and guide teams toward self-organization and accountability
Facilitate decision-making, conflict resolution, and stakeholder alignment across delivery teams
Ensure stories are "sprint-ready and aligned with product vision, architectural standards, and banking controls
Required Skills & Experience
Commercial Banking experience REQUIRED
8+ years of experience in Agile delivery with 3+ years as a Scrum Master
Proven experience leading multiple Agile pods in complex, enterprise environments
Strong understanding of banking systems, integrations, and regulatory delivery constraints
Hands-on experience with Agile tools such as Jira and Confluence
Excellent facilitation, communication, and stakeholder management skills
Ability to manage dependencies across multiple teams and platforms
Preferred Skills
Strong working knowledge of Commercial Banking credit and lending lifecycles, including underwriting, credit approval, loan closing, booking, servicing, amendments, and renewals
Experience supporting Agile delivery for Credit Risk Management, Loan Origination, and Loan Operations initiatives
Familiarity with bilateral loans, Asset Based Lending (ABL), and participation loans and their operational and servicing implications
Ability to manage Agile delivery across highly regulated, risk-sensitive environments, with awareness of credit policy, compliance, and audit considerations
Exposure to large-scale banking transformation or modernization initiatives
Experience working with distributed or offshore teams
Qualifications & Certifications
Required: Bachelor's degree in IT or equivalent practical experience
Preferred: Scrum certifications (CSM, PSM, SAFe Scrum Master, or equivalent)