Customer Acquisition Representative

Customer Acquisition Representative Location: Birmingham, AL Full-Time | In-Person Embark Agency is expanding its Birmingham team and hiring Customer Acquisition Representatives to support direct-to-consumer telecommunications campaigns. The primary objective of this role is acquiring new residential customers for high-speed internet, mobile, and bundled connectivity packages through face-to-face engagement in retail and event environments. This is not passive customer service. It is proactive customer acquisition. Core Responsibilities • Engaging shoppers and event attendees to identify switching opportunities • Understanding competitors’ offers and positioning services accordingly • Educating customers on fiber infrastructure, speed tiers, and coverage benefits • Breaking down pricing structures transparently • Assisting customers through eligibility checks and credit verification steps • Ensuring all applications meet compliance standards • Managing follow-up confirmations when required • Tracking daily acquisition numbers and improving conversion ratios You will receive structured product training covering: • Internet speed tiers and data requirements for streaming, gaming, and remote work • Mobile plan comparisons and device upgrade incentives • Bundle discounts and promotional campaign timelines Ideal Background • Sales, retail, hospitality, or call centre experience preferred but not required • Strong verbal communication skills • Comfortable discussing pricing and overcoming hesitation • Self-motivated and performance-driven Clear advancement routes exist into Account Management and Sales Leadership for those who consistently exceed targets. Applications are reviewed daily. Successful applicants will first attend a Zoom interview, followed by an in-person meeting at the Birmingham office.