Business Relationship Support Representative GPL Dedicated CSO 2
Minnesota Jobs, Minneapolis, MN, United States
Business Relationship Support Representative (CSO2)
Wells Fargo is seeking a Business Relationship Support Representative in Global Payments & Liquidity (GPL) as part of Enterprise Functions. In this role, you will provide support for a portfolio of customers, work with business client managers to maintain a portfolio of accounts, oversee overall customer experience, produce loan reports and forms related to initiation of the documentation process, assist in financial statement analysis for non-complex relationships, handle customer issues and assist in decisions with business client managers, evaluate profitability and risk of designated portfolio, help with customer associated risk management, collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals, interact with internal customers, receive directions from leaders, and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements. Required Qualifications: 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications: 1+ year of Treasury Management product knowledge and experience, previous call center experience, ability to provide strong customer service and develop customer relationships, strong telephone etiquette skills, ability to navigate multiple computer systems, applications, and utilize search tools to find information, strong analytical skills with high attention to detail and accuracy, intermediate Microsoft Office skills, especially with Outlook, Excel and PowerPoint, ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important, strong analytical skills with high attention to detail and accuracy, excellent verbal, written, and interpersonal communication skills, effective organizational, multi-tasking, and prioritizing skills, ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important, ability to work in a fast-paced deadline driven environment. Job Expectations: Working hours are from 9 AM to 6 PM local standard time. Ability to travel up to 5% of the time. Position Location Option: Minneapolis, Minnesota (MN) 600 S. 4th Street. Must be based in the above location or willing to relocate at your own expense. This position currently offers a hybrid work schedule. This position is not eligible for Visa sponsorship. Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process. Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $24.04 - $31.25 Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Wells Fargo is seeking a Business Relationship Support Representative in Global Payments & Liquidity (GPL) as part of Enterprise Functions. In this role, you will provide support for a portfolio of customers, work with business client managers to maintain a portfolio of accounts, oversee overall customer experience, produce loan reports and forms related to initiation of the documentation process, assist in financial statement analysis for non-complex relationships, handle customer issues and assist in decisions with business client managers, evaluate profitability and risk of designated portfolio, help with customer associated risk management, collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals, interact with internal customers, receive directions from leaders, and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements. Required Qualifications: 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications: 1+ year of Treasury Management product knowledge and experience, previous call center experience, ability to provide strong customer service and develop customer relationships, strong telephone etiquette skills, ability to navigate multiple computer systems, applications, and utilize search tools to find information, strong analytical skills with high attention to detail and accuracy, intermediate Microsoft Office skills, especially with Outlook, Excel and PowerPoint, ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important, strong analytical skills with high attention to detail and accuracy, excellent verbal, written, and interpersonal communication skills, effective organizational, multi-tasking, and prioritizing skills, ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important, ability to work in a fast-paced deadline driven environment. Job Expectations: Working hours are from 9 AM to 6 PM local standard time. Ability to travel up to 5% of the time. Position Location Option: Minneapolis, Minnesota (MN) 600 S. 4th Street. Must be based in the above location or willing to relocate at your own expense. This position currently offers a hybrid work schedule. This position is not eligible for Visa sponsorship. Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process. Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $24.04 - $31.25 Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.