Salesforce Business Analyst

Elevate your career with a global leader in their industry . We are seeking a strategic Service Cloud Analyst to bridge the gap between our high-volume customer operations and technical IT infrastructure. In this role, you won't just manage a system you ll be the Product Owner for our Service Cloud environment, ensuring our platform evolves alongside our expanding international footprint. The Impact You ll Make Platform Ownership: Act as the primary SME for Service Cloud, driving the roadmap for customer service and operational excellence. Strategic Translation: Facilitate workshops with stakeholders to transform complex business needs into crisp user stories and process flows. Declarative Engineering: Execute hands-on configuration, including complex Flows, Validation Rules, and Lightning components. Data Governance: Oversee user architecture, security profiles, and compliance standards. Business Intelligence: Design executive-level dashboards that translate platform data into actionable growth strategies. Deployment Leadership: Orchestrate UAT and partner with developers to manage the end-to-end release lifecycle. What You Bring 3 years of Salesforce Business Analysis experience. 1 years of dedicated experience within Service Cloud (Omni-Channel and Case Management). Technical Proficiency: Mastery of Flows and data tools (Data Loader/APIs). Agile Expertise: Comfortable navigating Jira/DevOps environments. Education: Bachelor s degree in a technical or business discipline. Why Join Us? Comp: $80k $108k (DOE) Profit Sharing & 401(k) matching. Environment: Hybrid (3 days on-site) in a premier Irvine, CA tech campus. Growth: Relocation assistance available; up to 20% travel for enterprise-wide projects.bfb3568a-762b-4989-884b-a9682aa104ca