Aftersales performance Consultant
GP Strategies, Troy, MI, United States
After Sales Performance Consultant Audi
Drive Dealer Performance. Strengthen Loyalty. Deliver After Sales Excellence. The After Sales Performance Consultant Audi is responsible for delivering hands-on consulting support to Audi dealerships, with a primary focus on Service operations and secondary support for Parts performance. This role serves as a trusted advisor to dealer leadership, helping diagnose operational gaps, implement measurable improvement plans, and sustain results across customer satisfaction, capacity utilization, and profitability. This is a highly field-based role, spending the majority of time working directly in dealerships to translate strategy into execution. Primary Focus Areas Service Effectiveness & Customer Loyalty Customer Satisfaction across the After Sales journey Workshop Capacity and Efficiency Dealer Profitability through non-warranty Service & Parts channels Data-driven reporting, performance tracking, and accountability Key Responsibilities In-Dealer Consulting & Execution (?80% of Role) Deliver hands-on After Sales consulting within dealerships, as directed by HQ and Regional leadership. Analyze dealership operations to identify root causes impacting service effectiveness, customer satisfaction, retention, capacity, and profitability. Develop, implement, and track clear, measurable action plans, ensuring sustained execution at the dealership level. Achieve buy-in from dealership leadershipincluding Dealer Principals and General Managerson improvement priorities, success metrics, and accountability. Service & Parts Performance Improvement Drive implementation of service processes that improve: Customer retention and loyalty Workshop utilization and capacity Fix-right-first performance Overall After Sales profitability Support Audi Genuine Parts (AGP) performance by ensuring dealers maximize all sales channels and adhere to Audi Parts policies and procedures. Foster strong collaboration between Service and Parts departments to improve operational alignment and marketing effectiveness. Training, Programs & Capability Development Support and facilitate Academy programs, including: Service and Parts Performance Groups Training and certification programs for After Sales personnel Collaborate with In-Dealer Trainers and regional partners to reinforce capability building and best practices. Data, Reporting & Analysis Maintain clear and consistent reporting on dealer performance and action plan progress. Use multiple data sources to identify opportunities, trends, and risks. Perform root-cause analysis, gap analysis, and best-practice benchmarking. Read and analyze dealership financial statements to guide performance discussions and recommendations. Collaboration & Integration Work closely with Area After Sales Managers, In-Dealer Trainers, Accessory Merchandizers, and other field roles visiting the same dealerships. Integrate people, processes, and systems to ensure aligned messaging and coordinated improvement efforts. Skills & Capabilities Core Skills Strong consulting capability: able to analyze business performance, define opportunities, design solutions, implement change, and evaluate outcomes. Excellent analytical skills, including use of KPIs and financial data. Strong communication skills with emphasis on listening, influencing, and clear delivery of complex concepts. Proven time-management skills to manage a demanding dealer visitation schedule. High adaptability and ability to adjust priorities in a dynamic field environment. Strong influencing and negotiation skills to secure dealership leadership commitment. Systems & Tools Proficiency in Microsoft Office (Excel and Word). Strong working knowledge of dealer DMS systems such as CDK and Reynolds & Reynolds. Experience with SAP and SAP Business Warehouse (desired). Proficient in Audi/VW Service & Parts policies, procedures, and Terms of Trade. Experience & Background 10+ years of dealership experience with deep knowledge of fixed operations. Previous Service Manager or Parts Manager experience with strong DMS proficiency. Demonstrated track record of delivering measurable dealer business results. Strong understanding of: Dealer Service and Parts department processes Capacity and retention planning Parts & Service marketing strategies Retail automotive or customer care experience required. Prior consulting experience within Service and/or Parts operations strongly preferred. Extensive Audi product and After Sales knowledge highly desirable. Why This Role Matters This role directly influences dealer profitability, customer loyalty, and brand performance. By working side-by-side with dealer leadership and After Sales teams, you ensure Audi's service promise is delivered consistentlydriving long-term customer retention and operational excellence across the network.
Drive Dealer Performance. Strengthen Loyalty. Deliver After Sales Excellence. The After Sales Performance Consultant Audi is responsible for delivering hands-on consulting support to Audi dealerships, with a primary focus on Service operations and secondary support for Parts performance. This role serves as a trusted advisor to dealer leadership, helping diagnose operational gaps, implement measurable improvement plans, and sustain results across customer satisfaction, capacity utilization, and profitability. This is a highly field-based role, spending the majority of time working directly in dealerships to translate strategy into execution. Primary Focus Areas Service Effectiveness & Customer Loyalty Customer Satisfaction across the After Sales journey Workshop Capacity and Efficiency Dealer Profitability through non-warranty Service & Parts channels Data-driven reporting, performance tracking, and accountability Key Responsibilities In-Dealer Consulting & Execution (?80% of Role) Deliver hands-on After Sales consulting within dealerships, as directed by HQ and Regional leadership. Analyze dealership operations to identify root causes impacting service effectiveness, customer satisfaction, retention, capacity, and profitability. Develop, implement, and track clear, measurable action plans, ensuring sustained execution at the dealership level. Achieve buy-in from dealership leadershipincluding Dealer Principals and General Managerson improvement priorities, success metrics, and accountability. Service & Parts Performance Improvement Drive implementation of service processes that improve: Customer retention and loyalty Workshop utilization and capacity Fix-right-first performance Overall After Sales profitability Support Audi Genuine Parts (AGP) performance by ensuring dealers maximize all sales channels and adhere to Audi Parts policies and procedures. Foster strong collaboration between Service and Parts departments to improve operational alignment and marketing effectiveness. Training, Programs & Capability Development Support and facilitate Academy programs, including: Service and Parts Performance Groups Training and certification programs for After Sales personnel Collaborate with In-Dealer Trainers and regional partners to reinforce capability building and best practices. Data, Reporting & Analysis Maintain clear and consistent reporting on dealer performance and action plan progress. Use multiple data sources to identify opportunities, trends, and risks. Perform root-cause analysis, gap analysis, and best-practice benchmarking. Read and analyze dealership financial statements to guide performance discussions and recommendations. Collaboration & Integration Work closely with Area After Sales Managers, In-Dealer Trainers, Accessory Merchandizers, and other field roles visiting the same dealerships. Integrate people, processes, and systems to ensure aligned messaging and coordinated improvement efforts. Skills & Capabilities Core Skills Strong consulting capability: able to analyze business performance, define opportunities, design solutions, implement change, and evaluate outcomes. Excellent analytical skills, including use of KPIs and financial data. Strong communication skills with emphasis on listening, influencing, and clear delivery of complex concepts. Proven time-management skills to manage a demanding dealer visitation schedule. High adaptability and ability to adjust priorities in a dynamic field environment. Strong influencing and negotiation skills to secure dealership leadership commitment. Systems & Tools Proficiency in Microsoft Office (Excel and Word). Strong working knowledge of dealer DMS systems such as CDK and Reynolds & Reynolds. Experience with SAP and SAP Business Warehouse (desired). Proficient in Audi/VW Service & Parts policies, procedures, and Terms of Trade. Experience & Background 10+ years of dealership experience with deep knowledge of fixed operations. Previous Service Manager or Parts Manager experience with strong DMS proficiency. Demonstrated track record of delivering measurable dealer business results. Strong understanding of: Dealer Service and Parts department processes Capacity and retention planning Parts & Service marketing strategies Retail automotive or customer care experience required. Prior consulting experience within Service and/or Parts operations strongly preferred. Extensive Audi product and After Sales knowledge highly desirable. Why This Role Matters This role directly influences dealer profitability, customer loyalty, and brand performance. By working side-by-side with dealer leadership and After Sales teams, you ensure Audi's service promise is delivered consistentlydriving long-term customer retention and operational excellence across the network.