Employee Relations Specialist - 5121
Keesler Federal Credit Union, Gulfport, MS, United States
Benefits
Medical, dental, and vision insurance
Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
Employee and Dependent Life Insurance
401(k) Retirement Plan with 100% match on the first 5% contributed by you
Paid Leave
Tuition Reimbursement and Competitive Scholarships
Short‑Term & Long‑Term Disability Benefits
Employee Assistance Program
Position:
Employee Relations Specialist
Department:
Human Resources
Reports To:
Employee Relations Manager
FLSA:
Exempt
Summary The Employee Relations Specialist serves as a trusted advisor to employees and leadership, focusing on conflict resolution, counseling, and fostering a respectful, compliant workplace. This role manages employee concerns, conducts workplace investigations, and provides guidance on performance issues, conduct, and policy interpretation. The Specialist works proactively to resolve conflicts, support employee well‑being, and mitigate risk while promoting positive employee relations and organizational values.
Essential Functions
Perform Employee Relations activities including counseling on conflict resolution, performance issues, disciplinary action, and processing of termination requests.
Provides HR Policy / Procedure and Employee Handbook interpretation.
Provides day‑to‑day performance management guidance and responds to employee relation concerns in a timely manner that builds trust and credibility.
Conduct employee investigations to ensure compliance with company policies, state laws and regulations.
Respond to unemployment claims.
Notify management of ongoing concerns and trends and collaborate with HR leadership to offer effective solutions.
Provide support in the training and development of all team members by disseminating and reinforcing policies, regulations, programs, procedures, and activities.
Assist with employee engagement plans and employee programs while obtaining necessary budget approval to initiate activities (Keep/Team Day/Recognition, etc.).
Facilitate orientation of company policy and procedures during onboarding of new hires.
Complete onboarding tasks for hiring of new employees.
Evaluate and improve current HR processes to ensure maximum service delivery and improved operational effectiveness.
Assist with the development and administration of programs, procedures, and guidelines to help align the workforce with the strategic goals of the company.
Maintain the integrity and confidentiality of human resource files and records.
Ensure compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
Other Duties and Responsibilities
Assist with community events, as needed.
Other duties as assigned to assist the HR Department to better serve our members.
Knowledge and Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Associate's degree or equivalent
Experience and Other Requirements
Three to five years of Human Resources experience required.
Minimum of three years of hands‑on employee relations experience in a high‑volume or fast‑paced workplace. Demonstrated knowledge of HR practices in addressing employee relations concerns.
Demonstrated ability to manage multiple active ER cases simultaneously while meeting tight deadlines.
Proven track record of managing a high caseload of employee relations matters, including conflict resolution, investigations, and disciplinary actions.
Ability to prioritize competing demands and exercise sound judgment in complex situations.
Prior experience conducting training programs.
General knowledge of employment law, compensation, and leave administration including FMLA.
Accuracy and attention to detail required.
Must establish good rapport with members and co‑workers.
Confidentiality and dependability required.
Exceptional oral and written communication skills required.
Must be able to keep abreast of changing policies and procedures.
Must be a self‑starter with the ability to multitask and work under pressure in a fast‑paced environment with limited supervision.
Ability to work collaboratively in keeping with a one‑team culture.
Strong analytical and problem‑solving skills.
Excellent verbal and written communication skills.
Must be an individual of high energy and positive attitude.
Computer Skills Experience with Microsoft Office.
Certificates, Licenses & Registrations SHRM‑CP designation or equivalent HR professional certificate preferred.
Physical Demands While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk or hear; use hands to finger, handle or feel; reach with arms and hands; and lift and/or move up to 10 pounds.
Work Environment The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Extensive use of desktop computer is required. The noise level is that of a normal office environment.
We currently do not sponsor work related visas.
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Medical, dental, and vision insurance
Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
Employee and Dependent Life Insurance
401(k) Retirement Plan with 100% match on the first 5% contributed by you
Paid Leave
Tuition Reimbursement and Competitive Scholarships
Short‑Term & Long‑Term Disability Benefits
Employee Assistance Program
Position:
Employee Relations Specialist
Department:
Human Resources
Reports To:
Employee Relations Manager
FLSA:
Exempt
Summary The Employee Relations Specialist serves as a trusted advisor to employees and leadership, focusing on conflict resolution, counseling, and fostering a respectful, compliant workplace. This role manages employee concerns, conducts workplace investigations, and provides guidance on performance issues, conduct, and policy interpretation. The Specialist works proactively to resolve conflicts, support employee well‑being, and mitigate risk while promoting positive employee relations and organizational values.
Essential Functions
Perform Employee Relations activities including counseling on conflict resolution, performance issues, disciplinary action, and processing of termination requests.
Provides HR Policy / Procedure and Employee Handbook interpretation.
Provides day‑to‑day performance management guidance and responds to employee relation concerns in a timely manner that builds trust and credibility.
Conduct employee investigations to ensure compliance with company policies, state laws and regulations.
Respond to unemployment claims.
Notify management of ongoing concerns and trends and collaborate with HR leadership to offer effective solutions.
Provide support in the training and development of all team members by disseminating and reinforcing policies, regulations, programs, procedures, and activities.
Assist with employee engagement plans and employee programs while obtaining necessary budget approval to initiate activities (Keep/Team Day/Recognition, etc.).
Facilitate orientation of company policy and procedures during onboarding of new hires.
Complete onboarding tasks for hiring of new employees.
Evaluate and improve current HR processes to ensure maximum service delivery and improved operational effectiveness.
Assist with the development and administration of programs, procedures, and guidelines to help align the workforce with the strategic goals of the company.
Maintain the integrity and confidentiality of human resource files and records.
Ensure compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
Other Duties and Responsibilities
Assist with community events, as needed.
Other duties as assigned to assist the HR Department to better serve our members.
Knowledge and Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Associate's degree or equivalent
Experience and Other Requirements
Three to five years of Human Resources experience required.
Minimum of three years of hands‑on employee relations experience in a high‑volume or fast‑paced workplace. Demonstrated knowledge of HR practices in addressing employee relations concerns.
Demonstrated ability to manage multiple active ER cases simultaneously while meeting tight deadlines.
Proven track record of managing a high caseload of employee relations matters, including conflict resolution, investigations, and disciplinary actions.
Ability to prioritize competing demands and exercise sound judgment in complex situations.
Prior experience conducting training programs.
General knowledge of employment law, compensation, and leave administration including FMLA.
Accuracy and attention to detail required.
Must establish good rapport with members and co‑workers.
Confidentiality and dependability required.
Exceptional oral and written communication skills required.
Must be able to keep abreast of changing policies and procedures.
Must be a self‑starter with the ability to multitask and work under pressure in a fast‑paced environment with limited supervision.
Ability to work collaboratively in keeping with a one‑team culture.
Strong analytical and problem‑solving skills.
Excellent verbal and written communication skills.
Must be an individual of high energy and positive attitude.
Computer Skills Experience with Microsoft Office.
Certificates, Licenses & Registrations SHRM‑CP designation or equivalent HR professional certificate preferred.
Physical Demands While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk or hear; use hands to finger, handle or feel; reach with arms and hands; and lift and/or move up to 10 pounds.
Work Environment The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Extensive use of desktop computer is required. The noise level is that of a normal office environment.
We currently do not sponsor work related visas.
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