Cybersecurity Analyst
Meriplex, Houston, TX, United States
Job Details
Monitor security events and alerts using advanced managed detection and response tools, analyzing potential threats, and initiating incident response procedures.
Triage and review security ticket details to ensure issues are handled efficiently.
Notify customer of relevant incoming tickets and any issues that will prevent workflow.
Handle customer requests including security configurations, reporting requests, investigations, and all error/issue identification.
Promptly forward complex and/or major incidents to Tier 2 analysts, providing clear documentation and context to minimize response times.
Maintain accurate records of triage activities, generate shift reports, and contribute to incident summaries, ensuring traceability for compliance audits.
Provide support for managed detection and response (MDR) and other agent‑based solutions.
Provide troubleshooting of security applications and appliances.
Participate in team briefings to ensure seamless knowledge transfer.
Perform other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
Description The role involves continuous monitoring and triage of security events to protect organizational assets, ensuring rapid incident response and maintaining comprehensive incident documentation. The position requires collaboration with Tier 2 analysts, coordination with customers, and assistance with MDR tools, agent‑based solutions, and security application support.
Key Responsibilities / Duties
Monitor security events and alerts using advanced managed detection and response tools, analyzing potential threats, and initiating incident response procedures.
Triage and review security ticket details to ensure issues are handled efficiently.
Notify customer of relevant incoming tickets and any issues that will prevent workflow.
Handle customer requests including security configurations, reporting requests, investigations, and all error/issue identification.
Promptly forward complex and/or major incidents to Tier 2 analysts, providing clear documentation and context to minimize response times.
Maintain accurate records of triage activities, generate shift reports, and contribute to incident summaries, ensuring traceability for compliance audits.
Provide support for managed detection and response (MDR) and other agent‑based solutions.
Provide troubleshooting of security applications and appliances.
Participate in team briefings to ensure seamless knowledge transfer.
Perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
Knowledge, Skills, Abilities, and Behaviors
Strong interpersonal skills and team-oriented attitude.
Coachable and able to turn feedback into results.
Strong desire to be in the security industry.
Ability to apply cybersecurity and privacy principles to organizational requirements.
Ability to apply techniques for detecting intrusions.
Ability to interpret information collected by security tools.
Superior analytical and critical thinking skills.
Understanding of how information travels.
Superior organization, facilitation, and leadership skills.
Flexibility to work in a dynamic, fast-paced environment.
Customer service skills.
Familiar with proxy and web content filtering tools.
Education / Experience
Basic programming skills are a plus.
1–3 years of security industry experience or equivalent skill level.
Bachelor’s degree in a relevant field is a plus but not required.
Familiar with scripting languages such as Bash, PowerShell, Python, KQL preferred but not required.
Well‑rounded technical knowledge in Windows, Mac, Linux OS.
Experience in system administration and/or network infrastructure is a plus.
Certifications
Security+, Network+, CySA+, ISC2 SSCP
Physical Demands Sedentary work – Exerts up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
#J-18808-Ljbffr
Triage and review security ticket details to ensure issues are handled efficiently.
Notify customer of relevant incoming tickets and any issues that will prevent workflow.
Handle customer requests including security configurations, reporting requests, investigations, and all error/issue identification.
Promptly forward complex and/or major incidents to Tier 2 analysts, providing clear documentation and context to minimize response times.
Maintain accurate records of triage activities, generate shift reports, and contribute to incident summaries, ensuring traceability for compliance audits.
Provide support for managed detection and response (MDR) and other agent‑based solutions.
Provide troubleshooting of security applications and appliances.
Participate in team briefings to ensure seamless knowledge transfer.
Perform other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
Description The role involves continuous monitoring and triage of security events to protect organizational assets, ensuring rapid incident response and maintaining comprehensive incident documentation. The position requires collaboration with Tier 2 analysts, coordination with customers, and assistance with MDR tools, agent‑based solutions, and security application support.
Key Responsibilities / Duties
Monitor security events and alerts using advanced managed detection and response tools, analyzing potential threats, and initiating incident response procedures.
Triage and review security ticket details to ensure issues are handled efficiently.
Notify customer of relevant incoming tickets and any issues that will prevent workflow.
Handle customer requests including security configurations, reporting requests, investigations, and all error/issue identification.
Promptly forward complex and/or major incidents to Tier 2 analysts, providing clear documentation and context to minimize response times.
Maintain accurate records of triage activities, generate shift reports, and contribute to incident summaries, ensuring traceability for compliance audits.
Provide support for managed detection and response (MDR) and other agent‑based solutions.
Provide troubleshooting of security applications and appliances.
Participate in team briefings to ensure seamless knowledge transfer.
Perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
Knowledge, Skills, Abilities, and Behaviors
Strong interpersonal skills and team-oriented attitude.
Coachable and able to turn feedback into results.
Strong desire to be in the security industry.
Ability to apply cybersecurity and privacy principles to organizational requirements.
Ability to apply techniques for detecting intrusions.
Ability to interpret information collected by security tools.
Superior analytical and critical thinking skills.
Understanding of how information travels.
Superior organization, facilitation, and leadership skills.
Flexibility to work in a dynamic, fast-paced environment.
Customer service skills.
Familiar with proxy and web content filtering tools.
Education / Experience
Basic programming skills are a plus.
1–3 years of security industry experience or equivalent skill level.
Bachelor’s degree in a relevant field is a plus but not required.
Familiar with scripting languages such as Bash, PowerShell, Python, KQL preferred but not required.
Well‑rounded technical knowledge in Windows, Mac, Linux OS.
Experience in system administration and/or network infrastructure is a plus.
Certifications
Security+, Network+, CySA+, ISC2 SSCP
Physical Demands Sedentary work – Exerts up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
#J-18808-Ljbffr