MyHR Portal Content Management Specialist
Search Wizards, Austin, TX, United States
Overview
The MyHR Portal Content Operations & Governance Specialist is responsible for the day‑to‑day operational management and quality of MyHR content and user experience in ServiceNow. The role supports content writers globally, maintains knowledge base hygiene and article lifecycle activities, manages homepage and topic page content placements, and coordinates content governance workflows across COEs and countries to ensure content is easy to find, understand, trust, and maintain.
Responsibilities
Provide day‑to‑day operational support for the MyHR employee self‑service portal built on ServiceNow, ensuring content accuracy, visibility, and consistency.
Manage the end‑to‑end knowledge article lifecycle: publishing support, ongoing maintenance, expiration tracking, refresh coordination, and content retirement.
Monitor system notifications and reports related to article expiration and content hygiene; proactively engage content owners to drive timely remediation.
Content Quality & Governance Enforcement: review and remediate content issues impacting employee experience, including missing or incorrect topic tagging, incorrect template usage, and governance or standards non‑compliance.
Operationalize established content governance processes, coordinating across COE SMEs, country leads, and content writers to support global alignment while accommodating local needs.
Support governance workflows by routing content for review and approval and tracking status to completion.
Act as a primary operational contact for content writers, providing guidance on writing standards, publishing processes, and ServiceNow knowledge functionality.
Support onboarding of new content writers, including access provisioning and orientation to content standards and expectations.
Maintain internal documentation and reference materials used by content writers (guidelines, how‑to content, best practices).
Manage operational updates to the MyHR homepage and topic pages, including content carousels, visuals, and messaging.
Coordinate updates to ensure alignment with current HR programs, priorities, campaigns, and key employee moments.
Serve as a User Acceptance Tester (UAT) for ServiceNow platform releases or enhancements.
Validate that MyHR content, workflows, permissions, and user experience function as expected post‑deployment; document and report issues as needed.
Track and report on content operations metrics such as content freshness, remediation progress, governance compliance, and operational readiness.
Provide inputs to leadership or program stakeholders supporting ongoing MyHR portal health and improvement efforts.
Required Qualifications
Experience with content operations, HR systems, or knowledge management.
Familiarity with ServiceNow or similar platforms.
Strong attention to detail and organizational skills.
Experience managing content workflows and governance.
Ability to collaborate across global teams.
Preferred Qualifications
Video editing and graphic design (Photoshop) skills.
Experience using tools like Everyone Social, Sprout Social for content distribution or other content management tools.
Specific experience developing content for global and regional specific talent markets.
Pay Range
Pay range for this position will be $39.99 to $44.99 per hour.
Search Wizards offers competitive rates, an excellent benefits package (healthcare and 401k), ongoing education, and more.
Search Wizards is an equal opportunity employer.
Job ID: KB1780647
#J-18808-Ljbffr
Responsibilities
Provide day‑to‑day operational support for the MyHR employee self‑service portal built on ServiceNow, ensuring content accuracy, visibility, and consistency.
Manage the end‑to‑end knowledge article lifecycle: publishing support, ongoing maintenance, expiration tracking, refresh coordination, and content retirement.
Monitor system notifications and reports related to article expiration and content hygiene; proactively engage content owners to drive timely remediation.
Content Quality & Governance Enforcement: review and remediate content issues impacting employee experience, including missing or incorrect topic tagging, incorrect template usage, and governance or standards non‑compliance.
Operationalize established content governance processes, coordinating across COE SMEs, country leads, and content writers to support global alignment while accommodating local needs.
Support governance workflows by routing content for review and approval and tracking status to completion.
Act as a primary operational contact for content writers, providing guidance on writing standards, publishing processes, and ServiceNow knowledge functionality.
Support onboarding of new content writers, including access provisioning and orientation to content standards and expectations.
Maintain internal documentation and reference materials used by content writers (guidelines, how‑to content, best practices).
Manage operational updates to the MyHR homepage and topic pages, including content carousels, visuals, and messaging.
Coordinate updates to ensure alignment with current HR programs, priorities, campaigns, and key employee moments.
Serve as a User Acceptance Tester (UAT) for ServiceNow platform releases or enhancements.
Validate that MyHR content, workflows, permissions, and user experience function as expected post‑deployment; document and report issues as needed.
Track and report on content operations metrics such as content freshness, remediation progress, governance compliance, and operational readiness.
Provide inputs to leadership or program stakeholders supporting ongoing MyHR portal health and improvement efforts.
Required Qualifications
Experience with content operations, HR systems, or knowledge management.
Familiarity with ServiceNow or similar platforms.
Strong attention to detail and organizational skills.
Experience managing content workflows and governance.
Ability to collaborate across global teams.
Preferred Qualifications
Video editing and graphic design (Photoshop) skills.
Experience using tools like Everyone Social, Sprout Social for content distribution or other content management tools.
Specific experience developing content for global and regional specific talent markets.
Pay Range
Pay range for this position will be $39.99 to $44.99 per hour.
Search Wizards offers competitive rates, an excellent benefits package (healthcare and 401k), ongoing education, and more.
Search Wizards is an equal opportunity employer.
Job ID: KB1780647
#J-18808-Ljbffr