Service Desk Analyst (Onsite)
Jobs via Dice, Nashville, TN, United States
Job Title
Service Desk Analyst (Onsite)
Location Nashville, TN
Duration 12 months
Pay Rate $25/hr on W2 all inclusive
Note Must be local to Tennessee / Reasonably close to Nashville, TN
Job Description IT Call Center Experience preferred
Able to handle call volume of up to 30 calls per day.
People/Customer Service Skills Required
Printer Administration and Troubleshooting Server Print Queue, and local Queues.
Active Directory Management
Able to navigate Different OUs.
Able to look up attributes.
Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
Setting up new phones/iPads.
Resetting iTunes accounts.
Resetting network settings.
Backup/Restore device data.
Video Conferencing
Cisco WebEx.
MS Teams.
Cisco Presence video solutions.
Network Troubleshooting
Internal vs external.
VPN.
LTE.
Wifi.
Application Troubleshooting
Account permission.
Compatibility settings.
Browser vs installed.
Remote Support
MSRA.
RDP.
Teams.
Webex.
Hardware Deployment & ServiceNow
Ticket management.
Ticket assignment.
#J-18808-Ljbffr
Location Nashville, TN
Duration 12 months
Pay Rate $25/hr on W2 all inclusive
Note Must be local to Tennessee / Reasonably close to Nashville, TN
Job Description IT Call Center Experience preferred
Able to handle call volume of up to 30 calls per day.
People/Customer Service Skills Required
Printer Administration and Troubleshooting Server Print Queue, and local Queues.
Active Directory Management
Able to navigate Different OUs.
Able to look up attributes.
Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
Setting up new phones/iPads.
Resetting iTunes accounts.
Resetting network settings.
Backup/Restore device data.
Video Conferencing
Cisco WebEx.
MS Teams.
Cisco Presence video solutions.
Network Troubleshooting
Internal vs external.
VPN.
LTE.
Wifi.
Application Troubleshooting
Account permission.
Compatibility settings.
Browser vs installed.
Remote Support
MSRA.
RDP.
Teams.
Webex.
Hardware Deployment & ServiceNow
Ticket management.
Ticket assignment.
#J-18808-Ljbffr