Insurance Renewal & Retention Advisor

A growing insurance organization in Jacksonville is seeking a Retention Advisor to guide customers through policy renewals and assist with coverage understanding. The role involves managing customer interactions through phone, email, and SMS, analyzing retention risks, and identifying cross-sell opportunities. Candidates should have a Bachelor's degree and 2-4 years in customer service or insurance operations. The position offers competitive benefits including medical plans, 401(k) match, and 14 days PTO. #J-18808-Ljbffr