Senior Account Manager, Commercial Lines
Epic Insurance, Needham Heights, MA, United States
Senior Account Manager, Commercial Lines
144 Gould Street #100, Needham Heights, MA 02494
JOB OVERVIEW:
Responsible for managing accounts of our largest commercial clients and providing an outstanding level of customer service to clients, carriers and producers.
Critical Job Functions
Ultimately directs, manages and controls all aspects of their client's insurance needs.
Manages renewal process from start through close.
Attends pre‑renewal meetings and discusses renewal exposures and strategy with CMA team.
Remarkets accounts as needed per pre‑renewal meetings and obtains quotes with other carriers to confirm that the client’s current program is the best product option.
Negotiates renewals with incumbent carriers and reviews quotes for accuracy.
Prepares proposals, applications and other necessary policy records and submits applications and renewals to eligible and appropriate carriers; follows up to ensure timely receipt of quotations and policies.
Binds coverage within company guidelines, maintains accurate and complete files on all policies written, and updates system.
Verifies policy and policy changes information, facilitating corrections when necessary.
Fields and responds promptly to inquiries from client, carriers, Producers, Account Executives, attorneys and accountants.
Conducts pre‑audit analysis and meets with client and carrier personnel at audits and inspections when requested or needed.
Prioritizes workflow and follows standard procedures for processing applications, policy changes, renewals, endorsements, audits and cancellations.
Assumes ownership of customer concerns and feedback until the resolution is successfully accomplished.
Assists with the retention of renewing accounts and looks for new sales opportunities by cross‑selling and rounding out accounts.
Complies with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards.
Contributes to a team effort by accomplishing related results as needed.
Skills & Qualifications
Advanced insurance designation.
Minimum eight (8) years account management experience in an agency setting – Commercial Insurance.
Develops strong working relationships with internal resources such as claims and marketing and external relationships with underwriters and carriers.
Strong customer service skills with an ability to assess insurance coverage needs and make recommendations.
Excellent communication and diplomacy skills to resolve client issues; able to communicate and execute resolutions.
Must be able to communicate with all levels of staff and management at client’s office, including CEO, CFO, Accountants and Attorneys.
Excellent problem‑solving ability using creative, logical and analytical approaches.
A resource to others in the department or organization for assistance with processes, procedures and knowledge of insurance.
Can assist with training of others.
Brings vision and natural leadership skills to department and/or organization.
Articulate, well organized and focused.
Goal oriented and highly self‑motivated and resourceful to achieve results.
Ability to work independently, as well as in a team environment.
Education Bachelor’s Degree, preferred.
Technology Proficient in Microsoft Office, Agency Management Systems such as Sagitta (can be trained on).
Compensation The national average salary for this role is $100,000.00 – $125,000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.
Benefits
Generous Paid Time Off.
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly
on‑exempt employees; 12 company‑observed paid holidays; 4 early‑close days.
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.
Generous employee referral bonus program of $1,500 per hired referral.
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!).
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group.
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support.
Additional benefits include 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs.
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation.
We’re in the top 10 of property/casualty agencies according to “Insurance Journal.”
EEO Statement EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us to deliver the best outcome to our clients.
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr
JOB OVERVIEW:
Responsible for managing accounts of our largest commercial clients and providing an outstanding level of customer service to clients, carriers and producers.
Critical Job Functions
Ultimately directs, manages and controls all aspects of their client's insurance needs.
Manages renewal process from start through close.
Attends pre‑renewal meetings and discusses renewal exposures and strategy with CMA team.
Remarkets accounts as needed per pre‑renewal meetings and obtains quotes with other carriers to confirm that the client’s current program is the best product option.
Negotiates renewals with incumbent carriers and reviews quotes for accuracy.
Prepares proposals, applications and other necessary policy records and submits applications and renewals to eligible and appropriate carriers; follows up to ensure timely receipt of quotations and policies.
Binds coverage within company guidelines, maintains accurate and complete files on all policies written, and updates system.
Verifies policy and policy changes information, facilitating corrections when necessary.
Fields and responds promptly to inquiries from client, carriers, Producers, Account Executives, attorneys and accountants.
Conducts pre‑audit analysis and meets with client and carrier personnel at audits and inspections when requested or needed.
Prioritizes workflow and follows standard procedures for processing applications, policy changes, renewals, endorsements, audits and cancellations.
Assumes ownership of customer concerns and feedback until the resolution is successfully accomplished.
Assists with the retention of renewing accounts and looks for new sales opportunities by cross‑selling and rounding out accounts.
Complies with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards.
Contributes to a team effort by accomplishing related results as needed.
Skills & Qualifications
Advanced insurance designation.
Minimum eight (8) years account management experience in an agency setting – Commercial Insurance.
Develops strong working relationships with internal resources such as claims and marketing and external relationships with underwriters and carriers.
Strong customer service skills with an ability to assess insurance coverage needs and make recommendations.
Excellent communication and diplomacy skills to resolve client issues; able to communicate and execute resolutions.
Must be able to communicate with all levels of staff and management at client’s office, including CEO, CFO, Accountants and Attorneys.
Excellent problem‑solving ability using creative, logical and analytical approaches.
A resource to others in the department or organization for assistance with processes, procedures and knowledge of insurance.
Can assist with training of others.
Brings vision and natural leadership skills to department and/or organization.
Articulate, well organized and focused.
Goal oriented and highly self‑motivated and resourceful to achieve results.
Ability to work independently, as well as in a team environment.
Education Bachelor’s Degree, preferred.
Technology Proficient in Microsoft Office, Agency Management Systems such as Sagitta (can be trained on).
Compensation The national average salary for this role is $100,000.00 – $125,000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.
Benefits
Generous Paid Time Off.
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly
on‑exempt employees; 12 company‑observed paid holidays; 4 early‑close days.
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.
Generous employee referral bonus program of $1,500 per hired referral.
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!).
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group.
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support.
Additional benefits include 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs.
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation.
We’re in the top 10 of property/casualty agencies according to “Insurance Journal.”
EEO Statement EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us to deliver the best outcome to our clients.
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr